Came here for them to take a look at my iPad Pro charge port as it was not charging. I had done…read moreall the things on the internet: cleaned port with tooth pic/ tooth brush, tried different cables and power blocks including my 60w MacBook charger, , and hard reset. Still unable to charge iPad Pro. The technician plugged in his charge port diagnostic device and showed it was normal. And had current draw. The iPad was able to charge using his cables and power blocks. No fee was charged for that service. Service was quick and friendly. I still got home and was unable to charge my iPad Pro with my existing blocks, but using one of the same cables it seems to charge when connected to my MacBook. So maybe it has something to do with software communication or the usb c controller

I went to the store because I was having a problem with my cell phone. The gentleman took a look at…read morethe phone and within a minute the phone was working again. It turned out it wasn't a big issue going on. He fixed the problem free of charge. He could have taken advantage and made up something so he could charge me a fee, but he didn't. I appreciate the honesty and competence. You don't find much of that these days.

I have been a Sprint customer since 1998, now that they have never with T-Mobile I came to this…read morestore to add a line. My Customer Service Rep , Derek T. was on point. He showed me the best options for what I needed and was persistent to make sure I got what I needed and my account was fixed. He has to call Sprint to get them to work some magic in the background and he struggled just like I have as a customer dealing with phone support. But he wouldn't give up and made sure everything was ready in my new device before leaving the store. He even have me options to save money on my monthly bill and switch over to T-Mobile officially from Sprint. I am meeting with him again in about a week to migrate over and save money. I will say after all these years he was the best rep I have ever dealt with in a phone store. The whole team there was nice and helpful, Betty and Kenny were the other reps and I watched their interactions with other customers and they were great. The store is adhering to a 1:1 ratio so three reps equaled 3 customers, but they moved efficiently. I will be coming back to this location and asking for my man Derek each time.

I came here after having my screen replaced to purchase a screen protector. I walked in and they…read morewere a little busy but I decided to look around and wait for someone to acknowledge me. While I looked around at the screen protectors I also saw some lens protectors which reminded me of the ones I had in my workbag out in the car so I left to get them. As I came back into the store, I was greeted and asked how I could be helped. I informed the young lady I needed just needed a screen protector for my phone and she paused as she thought if they had them and quickly told me she would have to check in the back to see if they had them. I said ok and sat down to wait. After sitting for some time texting, I looked up and realized the young lady who greeted me and asked me to wait was speaking with a customer who had come in after me and then proceeded to help him. I got up and waited for a break in their conversation then asked if they had the screen protector in the back or not and she responded that they did and she needed to go it but that I was next. Hearing that I was next irratated me because I heard this phrase multiple times to other patrons who entered the store after me. I returned to my seat and a few seconds after and another patron came into the store and sat next to me. I started conversation and asked how they were doing and was informed about how upset they were because they received a broken phone the other day and was informed the store couldn't help them so they were supposed to return that day. They then asked me how I was doing and I informed them what happened with me and then decided I wasn't going to give them my money at that location and I got up and left out. It's crazy because I went to another location the next day and you'd never guess what happened. Check out my other review about the Glen Burnie location.

Walked into the store with approximately an hour left before they closed. The customer service was…read moresubpar to say the lease. Employees were having all topic discussions while in the middle of transactions, and when it was my turn, I was told that I was not able to upgrade and receive my phone today because the store was closed prior to me being able to transfer my data. I have a iPhone and iCloud storage typically does not take more than 10 to 15 minutes in my experiences so it was cleared that clear that the employee preferred to get off on time or to avoid my service altogether, then help me out.

We recently reported Lauryn A for fraud. She will put stuff on your account without making you…read moreaware. Be sure she goes over everything change she makes to your account. Would never recommend this location ever. It should be 1 star, not 2.2 stars.

They say they're Verizon but it's just some local chain that can't help with anything related to…read moreyour account or phone unless you bought it there. Ok fine, I get that but they could be more professional and helpful. They were absolutely not. Definitely don't use this store if you need help with Verizon products. Go elsewhere.

*** THIS POST WAS MEANT FOR A DIFFERENT LOCATION - Not the Laurel MD LOCATION*** I am unable to…read moredelete it. Sorry. We received superb service at the Fairless Hills, PA location. Paolo H. was professional, knowledgeable, engaging and very understanding when we had questions about the process of upgrading an old phone. We left the store with a shiny new phone that was completely loaded with all of our data and apps, had a liquid screen saver applied flawlessly, and was up-and-running right away!! Couldn't have gone any smoother. Highly recommend.

Staff were happy to help and knowledgeable on different phone models to choose from…read more My dad got his phone stolen, so they were able to get him set up with a new phone and SIM card. They were patient as I had to get myself listed as an authorized user on the account, but once that went through it was quick to get everything done.

I upgraded from the iPhone 11 (I know...ancient) to the iPhone 15 Pro Max. I walked in around 5:15…read morepm and it was empty...a miracle. I was hopeful I'd be in and out. They gauged it would take about 30-40 mins. I only had 64GB, and it took 2 hours. I noticed that the staff was mostly young. Unfortunately, they don't communicate with customers clearly and tend to mumble a lot so don't expect them to explain the steps they are taking. While they all seem nice and willing to help each other, they seem to get easily distracted and kept interrupting each other when they didn't know how to resolve something or bypass it, which didn't seem to be an efficient way to provide good customer service to the patrons at the desk. The iPads seemed to also give them issues so maybe technology plays a role. They did a poor job of checking in with the new patrons who were still waiting to be serviced. One lady was even complaining about how a staff member previously gave her misinformation about her bill. It took awhile to resolve that. I'm glad I finally got a new iPhone but I think they need more customer service training and I wouldn't go back.

P.S. I noted that after the repair I could no longer use the microphone while in speakerphone mode…read more Effectively it was as if the mute button was used when using the speakerphone. This also prevented me from dictating to the phone (e.g., to speak to Siri or record messages). So a couple weeks later I returned to the store (the owner generally advises people to come early in the day for faster service). Went to lunch and on my return my phone was as good as new (all the previous scratches and dirt notwithstanding). (BTW, pisses me off that I can't just add this to my previous review.)

Charged $89 as a diagnostic fee, which is reasonable. Then told it would pay part of the cost…read moretowards the computer repair if it was over, also reasonable. What is unreasonable: not letting me know the "repairs" would cost an additional $180 before they did them. About a week later, after doing nothing but cleaning the computer and replacing thermal paste, with no new parts or anything, they say the issue is fixed (computer was initially not turning on due to possible power button or motherboard/overheating issue) Without letting me know the total cost, or how much the "repairs" would cost in advance, the owner stated the total cost would be $270, including $90 for updated system, scan and test. And they asked for cash as the "card reader is having issues". I'll only be paying this with a credit card, so that I get some consumer protection if they don't honor the 60 day warranty. Invoice Below: Diagnostic $89.99 (paid). 1st tech unclog+thermal paste Went from dead to turning blue. Confirmed not power button. $89.99 2nd tech tried breakthrough password but then wiped it. Still turned blue. Updated bios+system, virus scan, ram scan/test. $89.99. $269.99total w/ $179.99balance. I fully expect this to have fixed nothing. Based on the other reviews I have read, I shouldn't have brought a computer to a phone repair shop but that was my mistake. Next time try out geek squad, where they will "fix" the same thing for $180. I must look like a sucker, but I plan on paying these guys and then leaving this review everywhere I can so that anyone else looking for a computer repair is warned off, even if as the owner said "no one even looks at Yelp reviews anyway" And for reference: this computer refurbished costs $136 on eBay. I wish they would've just bought one and given that to me instead.

Absolutely awful store. The employees are mainly Hispanic and cater to their demographic at the…read moreexpense of customers who are not. Do something about this Cricket. The so called manager, Fernanda, is clueless and has no interpersonal or soft skills. On 9/20/25, I added a second line and waited 2 hours for Irene to update the phone, fail to connect an eSIM,and ultimately charge me a second time for a physical SIM card. Due to difficulties with the physical SIM card Cricket Laurel MD employee, Irene, placed in my phone, I returned to the store 3 times, waited for an hour or more each visit, only to have my issues unresolved. On October 20, 2025, exactly one month after I added the line, I received an SOS message and the phone service on the new line stopped working. On October 21, 2025, I called 611, waited almost 30 minutes until I spoke to Lourdes who still referred me back to a retail store. On October 23, 2025, I returns to the Laurel store and wasted 49 minutes without service from Fernanda. I checked Fernanda for scanning through my text messages because she did not believe me when I said I had had not received a text message from Cricket. I called 611 and got even worse service from Mohammed and then a supervisor, Omar, who would not prorate and credit my account for the days I was without service or remove the line from my account as I asked him to do several times. On October 30, 2025, a kind gentleman at the Cricket store in Greenbelt MD did more to help me in 20 minutes than the ones listed above over the course of a month. I am escalating this to Cricket's Corporate office for resolution. BOTTOM LINE -AVOID CRICKET in Laurel, MD. Regards, Phyllis Jones 10/31/25

This is the worst place for customer service slow and has a disregard for customers. Serves a…read moreparticular clientele and if your not of that demographic the staff is oblivious of serving your needs.

scammed me out of $300. Got my device fixed and it broke the next day. refused to fix it or give me…read moremy money back.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

Located inside Lotto Market. Kevin was very friendly and helpful. The whole pick up took less than…read more5 minutes.