P.S. I noted that after the repair I could no longer use the microphone while in speakerphone mode…read more Effectively it was as if the mute button was used when using the speakerphone. This also prevented me from dictating to the phone (e.g., to speak to Siri or record messages). So a couple weeks later I returned to the store (the owner generally advises people to come early in the day for faster service). Went to lunch and on my return my phone was as good as new (all the previous scratches and dirt notwithstanding). (BTW, pisses me off that I can't just add this to my previous review.)

Charged $89 as a diagnostic fee, which is reasonable. Then told it would pay part of the cost…read moretowards the computer repair if it was over, also reasonable. What is unreasonable: not letting me know the "repairs" would cost an additional $180 before they did them. About a week later, after doing nothing but cleaning the computer and replacing thermal paste, with no new parts or anything, they say the issue is fixed (computer was initially not turning on due to possible power button or motherboard/overheating issue) Without letting me know the total cost, or how much the "repairs" would cost in advance, the owner stated the total cost would be $270, including $90 for updated system, scan and test. And they asked for cash as the "card reader is having issues". I'll only be paying this with a credit card, so that I get some consumer protection if they don't honor the 60 day warranty. Invoice Below: Diagnostic $89.99 (paid). 1st tech unclog+thermal paste Went from dead to turning blue. Confirmed not power button. $89.99 2nd tech tried breakthrough password but then wiped it. Still turned blue. Updated bios+system, virus scan, ram scan/test. $89.99. $269.99total w/ $179.99balance. I fully expect this to have fixed nothing. Based on the other reviews I have read, I shouldn't have brought a computer to a phone repair shop but that was my mistake. Next time try out geek squad, where they will "fix" the same thing for $180. I must look like a sucker, but I plan on paying these guys and then leaving this review everywhere I can so that anyone else looking for a computer repair is warned off, even if as the owner said "no one even looks at Yelp reviews anyway" And for reference: this computer refurbished costs $136 on eBay. I wish they would've just bought one and given that to me instead.

Came here for them to take a look at my iPad Pro charge port as it was not charging. I had done…read moreall the things on the internet: cleaned port with tooth pic/ tooth brush, tried different cables and power blocks including my 60w MacBook charger, , and hard reset. Still unable to charge iPad Pro. The technician plugged in his charge port diagnostic device and showed it was normal. And had current draw. The iPad was able to charge using his cables and power blocks. No fee was charged for that service. Service was quick and friendly. I still got home and was unable to charge my iPad Pro with my existing blocks, but using one of the same cables it seems to charge when connected to my MacBook. So maybe it has something to do with software communication or the usb c controller

I went to the store because I was having a problem with my cell phone. The gentleman took a look at…read morethe phone and within a minute the phone was working again. It turned out it wasn't a big issue going on. He fixed the problem free of charge. He could have taken advantage and made up something so he could charge me a fee, but he didn't. I appreciate the honesty and competence. You don't find much of that these days.

I was looking for a new cheap iPhone X. They gave me a reasonable price and allowed me to further…read morelower it to a more comfortable price point. Then on top of that they gave a free case and screen protector.

Before I say anything I want to say I've came in before for iPhone glass protectors & phones cases…read morebut today I experience the most Horrible Customer Service and I am very disappointed with the chubbier middle aged 30 to 40-year-old guy upfront.. sorry but From now on I DO NOT recommend them. Save yourself the trouble.. I promise you

Just like all of the other million people who came here, I can't say enough about how great the…read moreservice and value are. They handle broken screens, water damage, nonfunctional buttons, and other repairs. The owner took time to listen to what happened to my phone and gave me his best estimate of success. In the end, he resurrected my phone and it is good as new! There's a $50 diagnostic fee, which was less than any other that I have seen. Keep in mind that that's nonrefundable, even if your phone can't be fixed. Mine was fixed. It's definitely worth trying for a repair rather than buying a new phone.

Wawa not open. Please update hours if you do not open at 10am. I waited outside for 15 minutes and…read morecalled the number on the door with the be back in 5 minutes sign. No answer

Walked into the store with approximately an hour left before they closed. The customer service was…read moresubpar to say the lease. Employees were having all topic discussions while in the middle of transactions, and when it was my turn, I was told that I was not able to upgrade and receive my phone today because the store was closed prior to me being able to transfer my data. I have a iPhone and iCloud storage typically does not take more than 10 to 15 minutes in my experiences so it was cleared that clear that the employee preferred to get off on time or to avoid my service altogether, then help me out.

We recently reported Lauryn A for fraud. She will put stuff on your account without making you…read moreaware. Be sure she goes over everything change she makes to your account. Would never recommend this location ever. It should be 1 star, not 2.2 stars.

Monica was very kind and helpful with fixing SIM card issues and getting us connected.read more

I had the pleasure of working with Jonathon this week. He was fantastic. My mothers phone wasn't…read morethat old (3 years) but she is. So the thought of buying a new phone and teaching her how to navigate was a little over whelming . She had a strange memory storage problem that me and my tech brother could not figure out, Jonathan persevered, and fixed it instead of trying to upsell us. I am a huge fan of Tmobile always have been and especially this week. Thank you, Jonathon! In addition, the store was very clean and a pleasant place to be. Again, thank you Jonathon you made her day.!

I have been a Sprint customer since 1998, now that they have never with T-Mobile I came to this…read morestore to add a line. My Customer Service Rep , Derek T. was on point. He showed me the best options for what I needed and was persistent to make sure I got what I needed and my account was fixed. He has to call Sprint to get them to work some magic in the background and he struggled just like I have as a customer dealing with phone support. But he wouldn't give up and made sure everything was ready in my new device before leaving the store. He even have me options to save money on my monthly bill and switch over to T-Mobile officially from Sprint. I am meeting with him again in about a week to migrate over and save money. I will say after all these years he was the best rep I have ever dealt with in a phone store. The whole team there was nice and helpful, Betty and Kenny were the other reps and I watched their interactions with other customers and they were great. The store is adhering to a 1:1 ratio so three reps equaled 3 customers, but they moved efficiently. I will be coming back to this location and asking for my man Derek each time.

I came here after having my screen replaced to purchase a screen protector. I walked in and they…read morewere a little busy but I decided to look around and wait for someone to acknowledge me. While I looked around at the screen protectors I also saw some lens protectors which reminded me of the ones I had in my workbag out in the car so I left to get them. As I came back into the store, I was greeted and asked how I could be helped. I informed the young lady I needed just needed a screen protector for my phone and she paused as she thought if they had them and quickly told me she would have to check in the back to see if they had them. I said ok and sat down to wait. After sitting for some time texting, I looked up and realized the young lady who greeted me and asked me to wait was speaking with a customer who had come in after me and then proceeded to help him. I got up and waited for a break in their conversation then asked if they had the screen protector in the back or not and she responded that they did and she needed to go it but that I was next. Hearing that I was next irratated me because I heard this phrase multiple times to other patrons who entered the store after me. I returned to my seat and a few seconds after and another patron came into the store and sat next to me. I started conversation and asked how they were doing and was informed about how upset they were because they received a broken phone the other day and was informed the store couldn't help them so they were supposed to return that day. They then asked me how I was doing and I informed them what happened with me and then decided I wasn't going to give them my money at that location and I got up and left out. It's crazy because I went to another location the next day and you'd never guess what happened. Check out my other review about the Glen Burnie location.

Fast and straightforward quote for PS5 deep cleaning. Good prices and a convenient location. A…read moregreat place to go for knowledgeable, professional work

Services was quick. Looked at my phone & no charge to evaluate on repair. Gave options. Recommended.read more

Prompt and thorough, it took only one hour to replace my cell phone battery and deprive Verizon of…read morean unnecessary sale for a new one. Glen Burnie location.

Came here with my wife through Samsung's recommendation since they are a walk in service center by…read moreSamsung. They were very knowledgeable and were gracious enough to give a written estimate for us to submit to our credit card insurance to see if it was worth repairing vs buying a new phone. Most other places were not willing to do this at all. I will definitely come back here for any of my cell phone issues