Would leave a zero if I could horrible store. Staff talking and goofing around while customer leave because they are tired of waiting. Allow people to cut in front of other customers that have been waiting. Waited an hour just to leave because of staff and store read more

Shakira had so much attitude and was literally u helpful at all. Just made us do everything on our own through the app and very snappy. Chad was nice and respectful. He delivered a good customer experience however Shakira did not. read more

No no no. No. The first person who spoke to us was adamant that the store is private property and that it was illegal for me to take pictures or shoot video. I was just recording the t-mobile Tuesday deal for a video tip. He then told us to leave (using threatening tones.) David asked if he was the manager (he wasn't) then asked for the manager who also told us it was illegal to take pictures but at least gave us our selfie rings. I have been a t-mobile customer for over twenty years but this experience has me questioning whether this company deserves my loyalty. By the way, the recording stopped the second the salesperson demanded it but I continued to debate him as to whether there were privacy laws in the US that forbade me from taking his picture. The business can ask me to stop... but they can't seize my pictures/footage or have me arrested. I'm always skittish when a business behaves this way... what are they hiding? read more

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Excellent customer service! Cameron was great very knowledgeable and professional. I recommend you go see Cameron for anything you need!

Nope I don't recommend this location. I wanted to switch from Verizon but old lady wanted to talk to me as if I'm a child and talk down on me and was just very rude. Not switching because of her read more

Charnay (Retail Associate Manager) and Yadira (Mobile Expert) were very helpful during my return to TMobile. I really appreciate their level of outstanding service. read more

This store is totally ripped off. I bought a new phone to replace an old one but they're something wrong on the phone, and I tried to have it replaced or, better yet, returned it and got another phone, but the lady on the counter said no return nor replacement. So I called the corporate and reported this girl because of her impoliteness rudeness and got an f..attitude. So the corporate store says I can return it to them and can be replaced if I wanted to. Do not ever go this metro pcs by Boulder corner Tropicana. Not recommended. read more

Last year October 2020 I had problems with delivery to my home address so I was directed by T Mobile to have my Purchased and delivery to a T-Mobile store. On December 22,2020 went to this local T-Mobile store made the purchase for the device and had it delivered to the store. Few days later a contact the store it was delivered and signed for by dock Information that I got from the UPS website. I was informed there was no delivery made and the store was not responsible for the loss package ,also I was still obligated for the device that was lost by their shipper UPS????? I contact T-Mobile they put in a ticket for Headset research Three times they denied based on past account history that they cannot credit or replace device that I was responsible for the contract and any future Purchases/deliveries I would have to go to the T-Mobile store. After contacting T-Mobile customer care multiple times eventually I was refund the amount back to my card. Warning!!!!!! To future customers of T-Mobile if you have a device delivered to any T-Mobile store , and the package is lost by the shipper that T-mobile hires (UPS or FedEx) T-mobile not responsible for that loss device. The customer will still be responsible for any purchase regardless if the delivery was lost. In the month of October 2021 the store had two devices not delivered ,And the store manager Maddie said they had an on going problem with UPS Not delivering packages Allegedly. read more

T-Mobile - Store location - Mobile Phones Near Me - Las Vegas, Nevada

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Stopped by today because I was having issues with my phone. Adam immediately greeted me, was receptive to my issue, and quickly understood what I was asking for. Adam was immensely respectful and extremely knowledgeable in all aspects of his job. Thank you for your great customer service skills and the care you showed to me and my issue Thank you for fixing my issue quickly and completely! You are the type of person that can make a person's bad day turn great! read more

Every time I come here there is always great service. This time Jorge helped us and he was so helpful. Thank you

The service is horrible and pathetic always a problem with this Location always a billing or a manufacturing phone problem even when I paid the most for the highest phone still having problems they are extremely rude and never wants to do their job. Need to close down this dump of a phone company and open a simple mobile how are they the prepaid service and it's better then the main one smdh, this building and people are a waste of space and the phone service is Atrocious take my word for for it DO NOT WASTE YOUR TIME WITH THESE PEOPLE. Trust me it will save you a migraine. read more

T-Mobile - Location - Mobile Phones Near Me - Las Vegas, Nevada

Never visited a t-mobile store to get quoted before, probably won't again. Their plans seem to be centered around multiple users. For me being a single user there was no cell promotions for new customers. Additionally why I am rating this location 1/5 stars is because I forgot my sun screen when visiting this location. You have to stand outside in the sun faced building as the reps speak to you about plans. While this is going on, other reps are speaking to other people so if you don't mind a loud area, this is the location for you! This location faces the sun directly so come early morning or evening for a cool climate experience. read more

My experience started off very nice. I wanted 2 iPhones for my family member and myself We received one and they told us the 2nd one was supposed to arrive at noon. They lied and said they would get one by Friday I have not received the phone or a call back. Awful treatment of Seniors who will never return. Can't wait until Apple Stores re-open. read more

T-Mobile is a good cell phone store. I switched after trying several other providers. The other providers offered spotty service with lots of dropped calls and background noise and T-Mobile is better than that. It's decently priced and offers incentives for multiple lines as well as help with purchasing new phones and other products that use their services. I particularly like them for 2 reasons- 1- They were great for when my husband and I were doing a lot of international traveling. They gave us WiFi no matter where we were, which enabled us to use Skype, etc., which was SO MUCH BETTER than traveling the way we used to where we were essentially cut off from home most of the time. I had 1 experience in particular that will be a lifelong memory- where I was able to use Skype to walk my mom through Edinburgh (I also did it in other places, but Scotland is a lifelong dream for her that I'm still trying to get her to, so Edinburgh was the big 1). It was absolutely amazing and she was thrilled!! 2- They actually care about their customers and have this thing called T-Mobile Tuesdays where they set themselves apart from their competitors by getting us all sorts of deals to different places. (They also offer contests, and no, I've never won a contest, but ignore the contests and focus on the positive- all the other cool stuff they arrange for us.) Just for instance, this week, I got 10 cents off Shell gas, a free Redbox, a free taco from Taco Bell and a fun, free, good quality umbrella. I also have an offer for 50% off Legoland. And that's just because I didn't choose to click on the other offers. They frequently get us discounted movie and concert tickets. The only reason I'm giving them 4 stars instead of 5 is because of the price, which is also the reason I can't get friends or family to move over to them (my family is still paying per text on their phones). But if you have a family, like I said, they do offer discounts. read more

Terrible customer service at this location. First time in, they made a huge mistake on my account, noticed the mistake & didn't do anything to fix it. Sam & Bravo aren't helpful at all. read more

Excellent customer service !!! Robert has patience and is very persistent in making sure the customer is satisfied great asset to Tmobile. read more

They lied to me charged be for the phone i got when it was free if you signed up on a new contract with them not only did they not give me the free phone they also charge me tax on it twice . The sales people will tell you anything to get the sale so they get there commission and they could care less about you. Don't recommend them there's too many other good cell phone companies out there with better deals . read more

Decided to move my mom to a better service. Her choice was T-Mobile. We came in with a "Mail Offer" for a new iPhone. Walking in, we were immediately greeted by a amazingly helpful employee named "Madi". The step by step process with made extremely easy and fluent. She was more than informative with every question we had in regards to new service and operation of the new phone we purchased. If you happen to visit this location, do yourself a favor and ask for "Madi".!!!!!! She'll make sure your good to go!!!!! read more

Luis has excellent customer service and was very patient with me. He answered all the questions I had. I definitely will be recommending T-Mobile to my family and friends read more

My first choice t-mobile store! Very clean, security at all times, no waiting time most of the time and overall great employees. I walk in every now and then for bills, or change of phones and they're just great. Fast and painless! read more

Talked to Madi to cancel an order. She called customer care and told me she was unable to cancel it because the order was already shipped. I walked out of the store, immediately called T Mobile business care who informed me the order was still awaiting shipment. Update: Looks like my order just shipped, a day later. I would understand if Madi had politely said it was too late to prevent shipping and then explained how to cancel the transaction going forward. Instead, I was explicitly lied to. Good bye, T Mobile. Hello, Google Fi. read more

I am at the location now and I've been here for almost 2 hours...a problem that could've been fixed at a more appropriate time was not handled immediately...I wouldn't recommend anyone come here to get help for a problem if they have cancer like I do...I needed help with a phone problem but had to wait almost 2 hours for it to be fixed instead of being helped better and mind you I have stage 2 breast cancer...it was the most horrible experience in my life worst than my chemo treatment read more

Super friendly people. Very clean made sure everything that was touched stayed clean. Adam was super helpful and helped me get a new phone worry free. Pleasing experience! read more

I came here on black friday thanksgiving to trade in my device. We surrendered all our phones. A few weeks later I started getting emails from Tmobile saying that they have not received one of the phones. I called for the first time and they said they will contact the store. I got another notice the next week and so I called Tmobile again and now theyre telling me they received my device. But a week later I got another email saying they havent received my device. So I called and this time theyre saying that theyve located my device and it is still in the store. To me it seems like the retail store decided to keep the device hoping that I wouldnt check the emails Tmobile has been sending me and once the device gets unlocked they will sell it to the black market and they would say that I never traded in my device. So I was instructed by the Tmobile Rep to go to the same retail store and meet with their manager Sergio and he will give me back my device with a return label for UPS to send the device myself. Which I think is stupid because Im already afraid to go back there because these people to me are so shady and not trustworthy. Sure enough the manager on duty Brittney was rude and would constantly interrupt me when I talk as if she was the one who was the victim of the situation. So now Brittney is telling me they sent the device 2 weeks ago. WTF???!!! Who do I believe??? These people give off the vibes of uneducated hardened criminals. read more

Ive been to this store since October.2016 Place have good atmosphere and friendly service Bernice was great..if I knew how their business transaction will come up,,,i wouldve drop TMobile In the hearbeat..it was never a smooth transaction And still waiting for that be ressolve 5 months And still not ressolve..and today i called for my daughter Phone to see if came in already within 2 weeks wait First we were told they will call when it comes in,,make sense right!!!,, no call was recieve or whatsoever to INFORM their customer if it was in or not...long soty shortthey send it back because they can only hold it for 7 days,,, they are fully aware to send it back within 7 days,,, But not a day to atleast inform customer thatbit was there Now...that doesnt make sense..I called and some Orlando Cry baby asnwer telling to call main customer service,that he couldnt help me on the phone unless i go there,,,really!! where in the fucken world of customer service you learn that,,all u need is my information.. well I ask for someone else and guess what??? Yup they can help me clarify and go to the next step to solve the issue. So for you B**ch a**...Orlando or whatever your name is Go do something else,,you cant handle pressure and you suck in what you do at Tmobile.. you make this store suck And your company itself. read more

I was here a couple days ago and I was told they'll be right with me, no problem, I understood there were some people being helped... Like 30 minutes went by & most of the customers that were already there when I got there had left and like 5 other employees were just there talking to each other instead of helping me out, even restocking the phone cases or whatever. They wouldn't even look at me, no one came up to me offering to help I even sat down at their tables and nothing they just continued talking to each other and laughing. It was literally me and another customer that was already being helped in the store so there is no way that they were busy or didn't see me lmao. So I left after almost an hour of being ignored, so irritated and went to the location on Flamingo and they helped me right away. read more

I went to T-Mobile to see if they had the phone that I wanted they did but it cost like $200 more than I wanted to pay so I decided to go with Sprint but I think T-Mobile has a better plan then Sprint read more

I came into this T mobile and was immediately greeted by everyone. Orlando was the one who helped switch over all my accounts from Verizon over to TMobile. Cutting my bill in half. Not to mention we got 4 brand new iPhones. He had great customer service. Ask for Orlando if you want the best customer service! read more

T-Mobile on Boulder highway is awesome! Awesome customer service always friendly. Greeted by smiles & happy people !! Every time I come in they go beyond there job to help anyone & it's never a long wait !! Everything you need & I been with other companies & t mobile to me is the best by far & this store & people that work here are truly the best !! read more