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T-Mobile

5.0 (1 review)
Open • 10:00 am - 8:00 pm

Services - T-Mobile

Telecommunications

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3 years ago

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People searched for Mobile Phones 941 times last month within 15 miles of this business.

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T-Mobile

T-Mobile

(8 reviews)

Nice store. (Visually) They're low on stock of a lot…read moredifferent phones and gadgets. I called to inquire about the iPhone X in Silver, I spoke to a very nice girl who said they had the phone in stock. So I drove about 45mins to get it, mostly because they received the highest rating in PA as a Tmobile store, receiving a 4.9. I was greeted by a guy named CJ who I believe was the store manger. Not sure if he was trying to make some sort of impression on his employees but I didn't receive the best of service. I asked about the comparison btw the iPhone X and IPhone 8, his explanation was very bland and I came to the difference conclusion on my own. I then decided to go with the iPhone 8 which he said was in stock, but then had me wait because it was said to be in the timed safe. Which was fine, but did not speak to me the entire time we waited. It was very awkward and I felt like my service wasn't needed. After starting small talk with another customer and the nice women who answer my question over the phone, CJ came back and said "I have bad news, we don't have it." It was a weak encounter, and a pointless drive for me. I didn't feel like they should've received this rating and I was super disappointed.

They have deceptive business practices. I recently upgraded my phone and turned in an old phone…read morefor a $250.00 credit. Upon receiving my bill, I spent about an hour on the phone with 2 customer service people located in India who were barely understandable. I couldn't understand why I was being charged 7 installments of $35.70 and then getting a $10.41 credit. It turns out that they charge me 7 payments of $35.70 (total $250) and then credit me $10.41 for the next 24 months (total $250). What this means is that I am essentially lending them $250, and then they are paying me back over 2 years. This arrangement was NEVER explained to me up front, and I consider it fraudulent. If I wasn't dying of cancer, I might fight it.

T-Mobile - mobilephones - Updated May 2026

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