2 associates + 1 male manager at the time of visit service attended by male associate- inflammatory remarks when requesting info on unexpected length of time on completion of service. read more

Stopped pass when they reopened from this COVID 19 stuff. The customer service rep came out to the car and she was very friendly. My wife explained why we were there, she checked our account and was glad to assist us. She went back inside for a screen protector, but they were out of the one we needed. Service like this is well above acceptable during this time!! It a store a little ways from my house, but it's close to a business I frequent and I'm going to be going back when I need help! read more

My husband and I received great service from Leshawn (not sure if that's the correct spelling, sorry!) but she was fast, efficient, and very knowledgeable. We've been to many other T mobile stores but her service exceeded all our previous store experiences. Thanks for all your help! read more

DO YOU ENJOY BEING LIED TO? Do you enjoy being the victim of bait and switch advertising? Do you like being talked to like you're an animal or paying for defective phones? If so then t-mobile on state road in Upper Darby is the place for you. I have been a customer of t-mobile for a little over two years, I was under their flex plan at first and was talked into going into a family plan contract and at the time there was a promotion going on offering a buy one galaxy phone and get the second for free, so finally I decided to go into a two year family plan with my mother who was looking for a phone at the time. We went with the promotion and were told that we would receive a rebate in the mail after filling out the form and mailing it in. We sent the form in and one week passed and another and still no rebate. We contacted t-mobile and they told us they had no record of us going with the promotion, and don't remember running such a promotion. After alot of back and forth with t-mobile my mothers phone started acting up, overheating on her, not receiving texts from until the next day etc... and when she went to the store to complain the employee got an attitude with her and asked her what she wanted him to do about it, and acted like she was inconveniencing him. Not long after that my phone kept on freezing up, and slowing down. We both sent our phones in and got another phone sent to us, and not even month went by and my phone is still slow and still freezes on me though not as frequent as my previous phone. We were so fed up we wanted to just get out of the contract and were told that to do that it would be 400 dollars for each person to get out of the contact early, well I refuse to give those people any more money than we have to. Once this contract is up I am DONE with t-mobile and I am going with another company. I suggest that if you are looking for a cell phone, STAY AS FAR AWAY FROM T-MOBILE AS POSSIBLE. Their phones are defective and the employees are ignorant, and rude. read more

BEWARE! If you think that Verizon or AT&T are bad, think again. T-Mobile is by far the worst cell phone carrier. What should've been 20 mins starting a new account has taken DAYS! Specific to this store, here is the problem. I went in to activate my new iPhone today. They accidentally mixed my gf's info with mine and transferred the wrong SIM card number! They then said they couldn't fix it and neither could customer service! They actually had me leave the store with my gf's phone NOT WORKING and mine WITHOUT an active phone! I spent HOURS on the phone with them tonight and I still don't have my old phone number ported over to my new phone! TERRIBLE, TERRIBLE SERVICE! don't be tricked by their low prices. With low prices come low service. Stay elsewhere and pay a few bucks more! read more

I never had a problem with this T-Mobile store or any T-Mobile store the staff here is friendly and very helpful. And they will help you get the best deal by checking your plan against special offers. read more