Love T-Mobile Tuesdays Stores are plentiful throughout the city Staff are great Score on Tuesdays read more

T-Mobile - T-Mobile Tuesday - Mobile Phones Near Me - Downey, California

Plenty of help. Fast line Knowledge employee's Even during a shift change! Helpful with new products! read more

I do not recommend this location. I do, however, recommend the T-Mobile Experience Store at 8937 Washington Blvd, Pico Rivera, CA 90660. Here's why. I walked into the Firestone location today at around 3:00 p.m. I was greeted by a couple of employees and initially asked some questions about phone options. They provided basic answers, but as I continued asking about sizes and prices, the overall energy changed. It felt as though they wanted me to simply choose a phone quickly rather than take the time to help me understand my options. The employee assisting me did not seem particularly friendly or engaged. At one point I was told they did not have the newest model in stock--the one priced around $1,199 with the largest screen. I was also told that most transactions are handled through the app. That may be true, but it left me wondering what the purpose of having several employees available in the store is if customers are essentially directed to handle everything themselves. One of the employees told me the nearest store that had the phone in stock was the Pico Rivera location listed above. I specifically asked whether I could place the order through the app and select pickup at that Pico Rivera store to save time. I was told no. When I questioned that answer, the employee repeated that I would have to be physically present at the store where the phone would be picked up when placing the order through the app. Two other staff members were nearby and did not correct this information. After leaving the store, I sat in my car and placed the order through the app for pickup at the Pico Rivera location without any issues--exactly what I had been told could not be done. When I arrived at the Pico Rivera store, the experience was completely different. I was greeted warmly, helped promptly, and was in and out within minutes. The staff were friendly and helpful, and the store itself is beautifully designed--very modern and welcoming. Firestone & Woodruff location: there is room for improvement. Pico Rivera location: this is how it should be done. read more

This was the worst experience I've ever had at a T-Mobile store. I recently went in to add another line to my existing plan and was helped by Jocelyn. She told me there was no way to add a line to my current T-Mobile plan and that the only option was to start a completely new plan for both myself and the additional line, which didn't make sense to me. When I asked her to show me where it said that in the system, she pointed to a screen that didn't actually say anything about not being able to add a line. It felt like she was trying to make it seem like that was my only option. She then quoted me around $160 for two lines and an iPad line. The whole interaction made me uncomfortable, so I decided to leave and go to another T-Mobile store. Within about five minutes, the other store was able to add the line to my existing plan without any issues. I've been a T-Mobile customer for nearly 20 years, and this was by far the worst experience I've had at one of their stores. read more

T-Mobile - Her business card - Mobile Phones Near Me - Downey, California

We came to this T-Mobile location because my son broke his phone and we were looking for an upgrade .. we were greeted by Chris who was very knowledgeable and fast and great at his job.. he gave us wonderful customer service and understood were were on a budget.. he found a great price and helped us upgrade our son to an iPhone 17.. here we thought we couldn't afford it but he made it easy and without any issues.. he noticed my husbands phone that had a crack on his screen protector and saw that it was a covered item and he replaced it!! We didn't even go in for that! He went above and beyond. T-Mobile is lucky to have him on staff. Thank you Chris and T-Mobile ! read more

T-Mobile - T-Mobile phone and accessories - Mobile Phones Near Me - Downey, California

I went to this location to get my data transferred to my new phone, tech named Marina or Maryann she was very rude and yelled at me that she couldn't transfer everything, and had me wait an hour for it, in the meanwhile 3 different customers came in and she dismissed them all without giving them any options to whatever they were asking... All she transferred was my contacts and said my phone didn't have no space to transfer everything , I grabbed my phones and left! I went to a different location and they were able to transfer EVERYTHING without a problem l. The guy that helped me apologized for the way I was treated by that other good for nothing tech, she should not be in customer service, she has Zero willingness to help read more

I don't know what was going on with my phone. Thank God for technical savvy people today my tech was Jocelyn from T-Mobile. She was able to find the problem and fix it. Had my phone and working condition in no time. Five stars read more

T-Mobile - Yay, Jocelyn fixed my phone! - Mobile Phones Near Me - Downey, California

Went to the t-mobile in firestone this weekend in downey, and I had the worst experience with the most unprofessional employee. Never come to this T-Mobile location. Got zero help from the employees , the woman employee that was attending us was very rude and had the nastiest attitude. read more

This location is very rude. I went in to trade my phone, but the gentleman just took the phone out of my hand. Didn't explain why he took it. Then he came back and said he can't do a trade-in. He asked if I have insurance and I can do an insurance claim if I wanted to. I gave them one star because of how rude he was by taking the phone out of my hand and not explaining to me what is going on read more

This is the worst T-Mobile location I have ever been to with the worst customer service. I needed to get my account access information but they still had me under my maiden name so I was told by customer service via telephone to simply bring in my ID and DMV registration showing my curent name. I went into this location with the required docs and they were going to provide me with my account access information but then a female manager came over and said the documents wouldn't suffice and they need to see my marriage license. The manager refused to help me any further and was very rude. I was able to easily obtain my account information at another location. Please do not waste your time coming here. read more

Stay away from this tmobile or do transactions online. Sketchy business and practices by this business. They do unauthorized transactions then decline to cancel. Had to report their sorry asses to corporate and the sorry ass employee who thought he was going to get rich off commission. read more

I am a loyal Customer of many years, went in to get my "free" replacement screen protector, since I paid $60 for it and $18 a month for insurance. I was assisted by the Store Manager, Edy. He was not helpful. He stated their system has the wrong phone model under my receipt (pro vs pro max) and he refused to replace the screen protector without me paying another $60 plus tax. He added fuel to the fire stating I need to "come with more time" because 15 minutes of standing there while he went through my receipts wasn't enough time for him. This is one of those situations he should've made it right for the customer and he failed. I'm writing this review because they get over $300 a month from customers like us and he failed. I've had it replaced twice and never had an issue, until he helped me. read more

I had a great experience at this location. Cindy was awesome. Her customer service skills are outstanding !

Came in to get Internet Service and Mario did a great job at not only setting it up in the store but he also walked me through the apps and even got me a 50 dollar credit. He was patient polite and walked me through all the steps. This Internet is great. I am leaving Spectrum with all its added fees and 80 dollar monthly charge with frequent outages. I came home plugged it in and connected in minutes. Mario waived the activation fee so I walked out paying nothing and will apply my 50 credit to first bill, so I won't have a bill for 3 months. The internet is great and faster than Spectrum. This is the greatest Internet deal I've ever seen. Ask for Mario here, he will take care of you and have you setup completely by the time you leave. read more

Cop iPhone 12 @ this location helped by some righteous men, Jose, Nick, a shorty, and Chris. All were super nice n polite except for shorty; kind of cocky & wrong. Anyway, Chris gave excellent service from begining to end. Explained what he was doing, apologized for the two hour wait for the setup with computer "issues". Whatever boys, just say you messed up. I had a Sprint store years ago and never did I take this long to do an upgrade but this is T-MOBILE with new hires I guess. I mean it was a nice view but that's time my old ass won't get back so I took off a star on this review. They have good inventory, polite staff, and chairs for customers. Shout out to Yuvi the upsaler, she got me. read more

I'm impressed by the service at this store. Especially Alejandra, she really help me out with honestly and nicely. I would recommend my friends to come to this location for sure. read more

Jocelyn was very helpful and knew everything about all the products. She was patient and answered all our questions. Also all the employees were very welcoming and greeted everyone that walked in. Thank you!! read more

Thanks Andre!! He is so professional, caring, and experienced store manager. I had previously a very bad experience with T-mobile store at Apollo way. I decided to try another store to activate the service on my phone. Andre was able to do it in 3 minutes after waiting in the other store 3.5 hrs and I left without having it done. I liked his way in talking, caring, calming me down from my previous bad experience. He is knowing what he is doing. I can really tell the difference between a corporate store like this and third party store. Highly recommending this branch and specifically Andre. read more

Chris here at T mobile Downey is AWESOME he helped my Mom get a new phone with all the discounts. Thank you Chris! Chris deserves a raise ! Thank you! read more

I have sprint, i have never really enjoyed my experience with Sprint and have attempted to terminate account but was still in contract. Most times it feels like employees neglect the customers needs at Sprint. Today was not the case. Bambea S. Had helped me today via Chat, and was wonderful in assiting and being aware of my needs and responding properly to them. Very grateful for their help today. Bambea needs a raise!! they were able to make me feel (for once!) That my needs were being heard and worked on. Such a Great employee! read more

I've been coming to this particular T-mobile for years it was actually the first store I visited when making the final decision to switch from Verizon to T-mobile. Customer service ever since has been phenomenal! Have always experienced a pleasant visit. Today I went in with the hopes of purchasing a new phone. The associate who helped me wasn't the nicest and not polite. Very disappointed I felt uncomfortable and knew I couldn't make a purchase afterwards. I think it's time to look elsewhere. read more

I absolutely love this T-Mobile store! Back when I upgraded my phone Roy helped me and it was so fast easy! Last week I went in to get help with my bill and to add another line to my account and Arturo helped me. Some other T-Mobile store did some weird things to my account and Arturo quickly fixed everything and explained everything that he was doing. This is definitely my T-Mobile store even though I live in Whittier! I'm always going to be coming back and I hope Arturo will always be my go-to guy! :P read more

Horrible store. Customer service is a disgrace; every time I deal with this store I want to quit T-Mobile. The only one that knows what he is doing is Joseph. Take today's experience for example: I called asking for Joseph, Irwin answered and he told me he is not in. He offered if I wanted for him to find out if he comes in today and at what time. I said sure, thinking to myself that customer service is improving. By the time I realized twenty minutes had passed and I was still on hold. 20 FREAKING MINUTES!! Really? I know it doesn't take that long to check someone's schedule. I called back and asked for Irwin and told the person that answered the phone what happened. She came back to the phone and just said "Irwin is with a client at the moment but he says he forgot". Unbelievable. You would think that at this point he would want to rectify his horrible customer service and have the decency to come to the phone himself and apologize. I am sure the customer he was helping wouldn't mind if he excused himself for half a minute. I asked to speak with the manager Carlos who apologized and said he would talk with him. Honestly though, what else could he do? Horrible service. Gives T-Mobile a bad name. read more

Came in to change providers from sprint they made the process smooth and very fast and along the way explained process very helpful glad I made the switch.. read more

Received good service on my new iPhone 11 thanks to Jose. Thank you . Please keep up the work and thanks again for the help. Good job

I came in today at 12:30pm changed plans from Verizon to T Mobile and purchased a new phone and left the store at 1:22pm! The service was incredibly fast and the workers went above and beyond to help me! I came in hoping they'd have the Pixel 3a in stock, but they were out of stock, BUT Alex, requested it from another store location and another worker (I did not get his name and now I'm kicking myself) went to get it!! This dude drove out to pick up my phone from another location!! That kind of service is phenomenal and I greatly appreciated Alex and the other worker who fetched the phone. I will definitely be coming back to this store, if any issues arise. Thank you for your amazing service and friendly dispositions! read more

Carlos is the guy to help you out. I came in an hour before closing and needed a phone right away since my phone got broken at Knott's Soak City. He got everything settled for me and made the process simple. Great job Carlos! read more

I have issues with my account and wait to be called back by employees at this Tmobile store and they dont ever return a phone call to help with situations on my billing cycle. So when you are there to sign up for a new account its all great and dandy and great service!! But when you are already have their service they dont put any urgency in helping you with account issues. Really dissapointed read more

Worst Tmobile store I've been too... made me wait 25 minutes to make a payment before I ended up walking out to go to another store. They should have took my payment before starting a new phone for a customer ... no time management skills read more

Went to the store to switch carriers (Verizon to T-Mobile) and was helped by a super friendly & knowledgeable employee named Stephanie B. She not only helped me she also set my phone/acct for the auto pay so I wouldn't have to worry about trying to figure it out later. Thank you T-Mobile for the amazing, friendly service we received by Stephanie B. read more

I went in with my sister to add her to my plan and the sales rep, Alex, was super amazing! He went above and beyond to help my sister get the Pixel phone she had wanted by asking a team member to go get the phone from a different location. The entire time he was super helpful in swapping providers and changing phones! I definitely would come back here for any T-Mobile services I would need! Again, Alex is the best! read more

Had the most amazing experience here with Britt. Very knowledgeable, sweet, and fun to deal with. Set me up with a new LG G6, case, and shield.. Was professional, quick, and easy to get along with. She helped explain a few things I can do to get more help from t-mobile, and ease a few other questions I also had. All in all, this being my second time at this location... I will definitely be back for my future needs. read more

I'm not the type to make these type of reviews but honestly as soon as we got into this store and got attended by some guy named Luis , he was extremely rude and gave no care on what we even went there for all he wanted to do was sell us a phone and get on with his day. He left us there on the phone with the insurance lady and went straight to another customer and didn't even acknowledge us after that. So we spoke to another guy which happened to be the manager named Carlos and he was very helpful! That is the only reason why it's a 2 star because of Carlos giving us the right information and actually helping us out. read more

Came to this store and Eder was a big help, he guide me with all my questions and concerns. I recommend this store

I went into this store on Thursday to repair my cracked screen and they told me that the repair center was closed but still a nice rep named Grecia ran diagnostics for me and told me to come back on Saturday to repair the screen and it would cost $29. I came back on Saturday to get the screen repaired and they ran a diagnostic and a different rep named Justin that ran this test again told me that there was a Face ID issue and it would cost me $99 to fix it. I told him that the only issue that I wanted fixed was my screen as indicated multiple times. He told me that Apple wants him to fix all issues and it looks bad if he doesn't repair those issues. I told him to show me this policy that forbids him from fixing my screen for the price that was agreed upon and he was unable to show me and just showed me a receipt from another customer that was scammed into paying for extra services. I also asked to cancel a watch and Justin told me that they were unable to do this in the store and that I would need to call customer service in order to do so. I have been a sprint/T-Mobile customer for the better part of a decade and I do not appreciate the bait and switch tactics used to upsell me on extra repairs. You are going to lose a loyal customer. read more

From when I first walked in there was a young lady named Brittany she greeted me with respect and was the most helpful T-Mobile representative I ever dealt with she made my visit so comfortable and when I got my iPhone 8 in Red she showed me how to set it up and be comfortable with it she is so very knowledgeable she is my favorite so now when I walk into the store I will be very patient and wait for her to help me she Greets me with a smile and the best customer service I could ever ask for so if you think about going there as for Britney you won't be disappointed read more

Low-pressure sales environment. The staff tries to help you by showing different colors of models and they can talk about specific features. There is a map near the entrance that illustrates coverage areas. We went here after eating next door to look at MDAs. You can drop off your bill payment at the store, which is something I'm more familiar with in Asia. read more

Overall experience thus far with this store in particular has been 5 Star Rating for sure! Everyone at the store has been so helpful w our transition from AT&T. An issue arose with our billing and without a second thought Roy, and his manager took care of us all via text and phone call. Very convenient !! Roy stuck to his word, very meaningful these days. My mom and I appreciate you guys. Very happy customers. read more

One year later, 10:08am 2-9-16, Not sure if it was because folks dislike their work, personal or health issues. I was treated with sarcasm, attitude, attitude, attiude. Sure the store can do much better on customer service. Manager's please study the facial expressions on your employees on camera also have audio placed. Just have a sign at the door of the monitoring. It's legal if you do. You defenately need to know what is going on. No good to put anyone's name out there. First name letter Starts with K. At the the above time and date. Reason, this T-Mobile has business, is because of its location or else it would be closed with the help of such employees, pleas be more selective on your new hires. read more

Came here because I was in the area & glad I did since it wasn't packed. Jorge helped me out with a problem I had & was super patient and friendly. He Did everything he could to help me. read more