Lis was friendly from the moment I walked in. She walked me through the whole process, was able to…read moreget me exactly what I needed. Didn't sell me anything higher than I asked for very happy with everything had a great conversation. She was very professional very knowledgeable and I learned so much by her Customer service teaching me about new products I needed for my phone. I would definitely return and talk with her for future

Robert a customer service rep in the store has extremely poor customer service. My experience today…read more05/01/2026 was horrible. Over the phone I set up an in store swap of equipment. I checked, waited till my name was called Robert mispronounced my name (no big deal) I corrected him and he proceeded to say it wrong again on purpose with a shoulder shrug. Next I am trying to exchange my equipment and he tells me they don't have it in the store, so I ask if he can have it delivered to my home he immediately tells me no and that I can call customer service, it didn't make sense to me so I ask why, he says it's not a service they do in store I know this is untrue because I've done this in the past when I was informed they didn't have the equipment. So I ask to speak to the manager and after I explain the situation I am informed that Robert can assist with sending the equipment to my home. I inform the manager that Robert said he couldn't. So Robert assist with sending the equipment to my home I ask for a confirmation number once again Robert doesn't want to do his job and he tells me I can get it offline. This is not the experience I expected in store. This is also why most ppl prefer doing everything online. This is also why I will be also calling corporate and continuing my complaint, I didn't come on my lunch break to be provided rude unsatisfactory service when all I needed was to swap my equipment out so I can use the internet I pay for. The manager was nice and effective in assisting me, however if Robert is still at this location I will not be returning he needs a lot of training.

Quick and fast; Went in for a phone upgrade and was then assisted by Ryan, he ended up updating our…read moreplan because we found out that we were committed to an outdated previous plan. Ended up getting our upgrades done and helped us save $70 monthly while keeping our current benefits! Thank you Ryan!

As per usual with this company, my experience with this AT&T store was just as lousy as every other…read morepoint of contact I've encountered. With gas being six dollars a gallon I called the location first to see if they had the product I wanted. They said they did so I asked them to put one aside for me and they said they can't do that, they have plenty and they'd "see me soon" before hanging up on me. Pretty sure this was the manager, because when I did get to their store, he was messing around on a computer in the corner and was answering the phone. I purchased what I wanted with a promo card they sent me after MASSIVELY messing up and forcing me to file a FCC claim. There is no way I would ever give them a penny of my actual money. If I never have to deal with this sad excuse of a corporation again, it'll be too soon.

The one great thing about Cricket Wireless is that they have a trial available where you could try…read moretheir service alongside your current provider to make comparisons in performance between the two. I downloaded the Try Cricket app on my iPhone and tested it out with my then-current provider. I was convinced to switch to Cricket after I tried using my cell phone in my church's basement level (we are meeting there temporarily until the church's roof can be refurbished). My then-current provider had NO signal at all, yet Cricket still had a signal, even though it showed one signal bar on my phone. I then switched later that week online, after which I received an email notifying me that it would take 2 business days to switch over. I had seen the Cricket Wireless store adjacent to the Walmart on South Street, so I decided to stop by to see if they could speed up the process of getting me switched over. The employee on duty, Emely, was helping other customers who were there before me, so I had to wait a short while. When she was ready, she called me over and I explained my situation with proof that I had made the switch online; I just needed to make the switch complete on my device. It was a bit of a laborious process for Emely (she was helping other customers in between), but she punched a few buttons on my iPhone and told me that I was finally switched over to the Cricket Wireless network. :-) I signed up for the $55.00/month unlimited data plan. Since I elected to have my monthly payments on auto pay, I get a $5.00 discount, so I end up paying $50.00/month. Emely was very welcoming, friendly, and patient while she got the process started in switching me over to Cricket. So far, the service is working flawlessly. I highly recommend the service and this particular Cricket store for sure.

Just walked out of this store and man do I have to tell you, this is by far my best phone shopping…read moreexperience ever! The kind gentleman who helped me and my sister out is Edwards. Edwards is literally a pilar in this company and deserves to be recognized. From beginning to end, the process was easy, great customer service, and answered every question I've had. This humble dude is an asset to the business. Walked out with a new iPhone 12 and a 3 month payoff plan. Somebody give this dude a raise! Great meeting you bro, will definitely refer and return for future business. -Petelo & Lavelua

Review for Cracked My Phone - Lakewood Employee: Edgar…read more After a long and frustrating day calling multiple repair shops and even stopping by the Samsung store in Cerritos, I finally found Cracked My Phone, and Edgar was the reason I felt relieved enough to stop searching. My daughter's Galaxy S22 Ultra screen cracked inside her backpack, and she needed a replacement ASAP. Other places either tried to upsell us, couldn't give a straight answer about pricing or availability, or became pushy the moment we asked about the difference between original and aftermarket screens. One store even called me four times after I politely said I would look elsewhere. Edgar was the complete opposite. He answered every question with patience, honesty, and zero pressure. He didn't rush me, didn't try to upsell, and didn't call repeatedly after giving me a quote. He simply provided clear information and genuine customer service, something that's rare these days. Because of his professionalism, I'll be dropping off my daughter's phone tomorrow and taking my business here. A little patience and honesty truly go a long way, and Edgar showed both. Highly recommend.

A true life saver!! Edgar is such a kind, helpful and all around wonderful man I have ever met!…read more I desperately needed a new battery for my phone. I called and spoke to him at the store. He let me know he would have to order it and got it the next day. I went and he put it in and charged it while I waited. Being disabled, he was so kind and helpful to me. If you EVER need help with your phone or PC, please call Edgar! I promise you will not be disappointed!!! This will now be my go-to store! The store is on the north east corner of South St. and Bellflower Blvd. South of In&Out. He has great hours and is open on Saturday. PLEASE call or go see Edgar at Cracked My Phone!!!!

If your phone ( or your kids' phone!) has experienced some of life's bumps and drops, Xpress…read moreCellular Repair is basically the ER of electronics -- friendly, fast, and fair. Thuan and staff are busy -- and that's not a bad thing. It just means everyone in Lakewood and Long Beach already knows how good they are! So yeah, sometimes you'll have to drop off your device and come back later. But honestly, it's worth it. Think of it as sending your phone on a spa day -- it goes in cracked, anxious, and half-dead, and comes out looking refreshed and feeling brand new. The staff here are friendly and genuinely happy to help. They've gone out of their way for me more than once -- the kind of people who still believe in good service and a smile. In short: fast, friendly, and fair pricing. I highly recommend Xpress Cellular Repair -- just maybe bring a backup plan for a few hours, because good things are worth the wait.

We have come here several times for various questions and problems with our Apple and Android cell…read morephones and computers. Thuan is very knowledgeable about computers and phones and has always given us good advice on how to fix the problems. He is honest and fair with the costs upfront, no surprises. We trust him to help us with our tech needs.

SCAM BUSINESS!!! I am beyond angry with this place! I was initially SUPER happy with Mohammad and…read morehis service, but now I think I was scammed! I went in for a cracked (very badly) back glass. It had shattered over a year and a half ago and I just left it, until the distorted photos finally drove me crazy. (the crack had gotten to one of the lenses). The phone worked fine, and I just kept a case on it. Mohammad was very quick and friendly, and my phone was fixed for about $160 and I went on my way. About a week later, my phone started acting funny (like it was possessed)... and then went black. I took it back in, thinking maybe something had been altered/accidentally knocked loose when my back screen was repaired, but was told that NO, it was a different issue. He replaced the front screen b/c my LCD had gone out and it was an electrical problem...and I was told that it was a very high quality replacement, and that my phone should be as good as new! ($300 ish this time). Two days later, before I had gotten around to getting another screen protector, my front screen cracked when I GENTLY TOSSED it into my gym back. No big drop, no hit with a hard object! In over 25 years of having a cell phone, I have NEVER CRACKED a screen! And before just dropping $450 on fixing it, I had never before been gentle on a phone. I have dropped, thrown, etc my phone and they are tough! So, I grit my teeth and have been living with a slightly cracked screen, which should not have cracked with what I did to it! Since the repair(s) my phone was also laggy, calls on WIFI were dropped, and internet worked about 60% of the time. Something was definitely wrong. THEN, this morning... out of nowhere, my phone dies again. Screen went black, and it still vibrates, so it is charged... but nothing happens. There is just no way that this is all coincidence. DO NOT USE THIS BUSINESS. I will be checking into taking legal action at this point. ADDITION: took phone to another reputable repair place and they laughed at the screen that was put on and were adament that it was a CHEAP replacement, that was absolutely the WRONG screen for my iphone, and that iFIX would have absolutely known they were using a faulty part.

1 Star - Terrible Experience, Avoid at All Costs…read more Back in Dec 2024 I brought my Samsung Galaxy Flip5 to The Fix at the Lakewood Mall to repair a spreading dead pixel on the inner screen. The total cost was $551.24, and I deeply regret ever trusting this shop with my phone. Before the repair, my phone worked perfectly--I had strong cell signal everywhere I went, hardly any dropped calls, and fast internet speeds. After The Fix replaced the inner screen, my phone became nearly unusable. Calls began dropping constantly, internet searches would either take forever or not load at all, and I had little to no signal, even at home where I previously had full bars. I did some research and learned that with Samsung Flip phones, replacing the inner screen is tricky and requires carefully reconnecting an antenna under the screen that controls cellular reception. I suspected that the employee at The Fix failed to reconnect it. When I brought the issue back to his attention, the same employee who worked on my phone refused to take any accountability. He made one successful phone call on my phone and claimed that proved there was no issues, insisting he "does good repair work." He told me to come back again if the issues persisted, but why would I trust the person who broke my phone to fix it correctly the second time--especially when he refused to recheck his own work the first time I asked? I ended up taking my phone to uBreakiFix in Downey. They confirmed the phone had been incorrectly repaired, and although they offered to fix it for the same price I had already paid, I chose to cut my losses and just buy a new phone. With the same SIM card, same cell phone service provider, and using my new phone in the exact same locations as before, my new phone has zero issues--no dropped calls, fast internet, and full bars all the time. To me, this confirms that the problem was 100% caused by the repair from The Fix. I had my Flip5 repaired at the location that's close to the T-Mobile inside the mall, but I would avoid both of the locations of The Fix inside the Lakewood Mall. They are unhelpful, dismissive, and clearly not trained to handle complex repairs--especially for newer devices like the Samsung Galaxy Flip5. I wasted over $550 and was left with a broken phone. Learn from my mistake and take your electronics somewhere else.

Hands down #1 place to get you phone fixed! They do a great job and get the work done FAST!!…read moreThey have affordable prices and a huge selection of all sorts of things you can imagine! I got my iPhone 7 done here yesterday and they only took 20 minutes to replace my whole screen!! Definitely would recommend this place 10/10 and would for sure come back without hesitation!

I went to got my iPhone 16 back cover fixed by Blinks mobile repair; they are truly life saver. On…read morea Sunday where most of the repair shops are closed. I called many places either they were closed or don't have the parts available. luckily I was able to find Blinks mobile repair in Bellflower. They fixed my back cover in a timely manner and it looked NEW again. Plus they have many different varieties of phone cases. This for sure will be my Go to shop from now on. Happy customer

Super customer service and they help you with a smile always , prices very good and my mobile…read moreservice is very good and I got my upgrade like every 10 months with a very good discount price love Boost mobile

I went to Boost Mobile with my son looking for a new cellphone. I told the representative what…read morephone we were interested in as well. A Mexican woman and her family walked into the store and he stopped working with me to work with her. He started unpacking a new phone from the box and setting up a new account. I asked him if he was still helping us because we were in the store before them trying to get an upgrade. He said yes and asked for my son's phone number. He took the phone number and started helping that same family again. This was a horrible experience at this store. Customer service is telling customers that walk in that you're currently helping someone and that you will help them shortly, not stopping to help your first customer to help others that look like you! I will never recommend this location!

Shoud have never came here and won't be returning. Bought a screen protector with a " Lifetime…read morewarranty " as long as I paid $6.99 which the receipt says . Came back for a replacement after a year and they tell me they've changed the price to $10 because the guy who told me that doesn't work here Anymore. Never trust a buisness who can't keep their own word even with it being on PAPER. Will be leaving this message on every review I can & contacting the BBB.

Called on the phone to get a quote was told $40 for a battery replacement for a iPhone XR, asked…read moreemployee do you have time to do it right now I'm on my way, he says yes it'll take 30min and $40. 10 minutes later I arrive to I cell with phone and battery in my hand, employee comes up to me, hello yes I just called and asked about iPhone XR battery replacement. He said hmm mustve not talked to me, must've been the other guy it's $60 I said no thank you, and walked out. This place is a scam sorry I'll take my business else where