There are like 30 people waiting in this store and 2 people working.. I am very sick and they are…read moremaking me wait just to drop off an old phone. Also very rude "you see everyone's busy? You need to wait like everyone else" Verizon needs to hire more staff at these busy locations.. I had to drive 30 mins to this location because all the other "Verizon stores" are just licensed carriers. This is ridiculous.

Just had them set up a new Samsung phone. I was told it was set up with electronic SIM. Apparently…read morethe DEI hire got the setup wrong. Could not call or text. Make sure you test everything on the phone before you leave the store!

I was in the T-Mobile store on Middlebelt and 11 Mile Road this morning for a problem regarding my…read moreI-Phone connecting to the internet while traveling and in my home. Asif provided excellent customer service, knowledge, and promptness solving the problem. He also did it with a smile, give this man a raise if he is not the owner. Or more stock shares in the company franchise.

The service here is excellent. I was with Verizon and I came in to switch over my 5 phones. They…read morewere able to save me a TON of money on new phones and they helped transfer everything quickly. Love this store

Do NOT go this store. They offered a free with a phone trade-in…read more However, Verizon will charge you every month for as an equipment charge for the "free phone". After speaking to them multiple times and going to the store for help with the incorrect billed amount. The employees say they can't do anything and I am now under contact. DO NOT go here !! I only gave one star so I could write a review.

Verizon is awful. customer service is horrendous. They lie about pricing then bill you…read moreincorrectly. Impossible to correct with a human. Hello T-Mobile. Verizon. Call me

Amy was an amazing sales associate. She knew her stuff and was very patient with my family and I. I…read morewould give her 10 stars if I could.

Horrible cable/internet service. Their cable and internet service goes in and out at least twice a…read moremonth for days on end. Are their any other options in the Novi Northville area?

worse T-Mobile store I been too. the employee who name is Austin is very rude , has unnecessary…read moreattitude for no reason. Rolled his eyes at me. I don't know if it was because I was Hispanic that why he was acting like that with me. if he hates his job then maybe he should quit. been with T-Mobile for 11 plus years. definitely gonna switch companies didn't even check my account to see what he can do for us. disgusting.

I really like T-Mobile are obviously I wouldn't be with them for as long as I have. I will be…read moregetting a new phone from them but that's when the REAL test takes place . Its easy to sell a phone but the true test is being there when customers have questions or need help! I'll get back with you when that happens

I feel like everyone is friendly here despite having a very high workload. Perhaps being a Sunday…read moreit was very busy but I feel like this store is always busy. I came here to just get my battery fixed but after discussion realized instead of doing tney it was time to replace my old MacBook Air so I did do that. Had a weird glitch when loading my local files to new computer so they were nice enough to let me come back in a couple hours to pick up the computer I appreciated that considering they were so busy. Love my new MacBook Air if anything it was worth it.

The employees here I noticed none or very few of them have a smiling face or positive attitude and…read moreI've visited several other apple stores and what usually stands out at apple is the customer service and pleasant attitude. Also my goodness it's HOT in here. I felt like I was in an oven. Turn down the heat . I had to step out bc I felt like I was about to pass out ! Maybe that's why the employees here look distressed bc it's as hot as Arizona in here

They are complete creeps. Made one purchase there 11 years ago and they continue to call and spam…read morefrom an overseas call center to come buy a new product from them. Will never happen.

What is the point of setting up an appointment for you to get there and no one can help you at the…read moretime of your appointment and person there is rude? Avoid coming here if you value your time.

Highly recommend this location. Was in and out in five minutes with a brand new phone.read more

We went to the T-Mobile store on Haggerty in Commerce Twp and a wonderful young woman named Charlie…read morehelped us find the right phone for my husband. She transferred everything for us and taught us the basics for using it, as well as updating the software on my phone at no charge. No pressure to buy more expensive device at all and very patient with our questions. She sanitized everything too before we left the store.

My phone's digitizer finally broke, so I was in the market for a new phone. Called around, and was…read moreimpressed by the tech-savvy sense I got even from the initial call. The owner (?) was knowledgeable about their stock and quoted me prices that matched exactly what I was looking for -- more than fair. When I visited them, they were super friendly and helpful, and I quickly found what I wanted, and was able to check its battery life and unlocked status, examine the body for any damage, and verify that it was in excellent shape with OEM parts. What's more, they included some OEM accessories and phone protection which really made this feel like a superb deal and experience. I would 100% go to them again for tech needs.

From the owner: we’re dedicated to providing fast, affordable, and reliable phone and tablet repair services that…read morecustomers can trust. Specializing in all major brands, including Apple, Samsung, Google, and more, our experienced technicians use only high-quality parts to ensure lasting results. Whether you need a screen replacement, battery repair, water damage restoration, or software troubleshooting, we’ve got you covered. What sets us apart is our commitment to customer convenience and satisfaction. Most repairs are completed the same day—many while you wait—so you can stay connected without unnecessary delays. Our transparent pricing means no hidden fees, and we take the time to explain every step of the process. Beyond repairs, we focus on building trust and long-term relationships. We offer personalized advice to help you maintain your device and avoid future issues. Conveniently located in [Your Location], our welcoming atmosphere and professional team make every visit seamless. we understand how important your devices are to your daily life. That’s why we go above and beyond to provide not only exceptional service but also peace of mind. When it comes to keeping your devices running like new, we’re the name you can count on.

Sales rep lied several times to sell me things I didn't authorize. I came in to swap a phone and…read morealong with the phone he brought a screen guard and I asked for the price of it he told me it freely came with the device, I later had to go through the purchase details to find that the screen guard was $51 and only then did he remove it from the charge. I also made it clear I didn't want protection 360 but he still added it anyway and I also found it when I had to read the purchase details myself, I asked him to take it off as well but he refused saying he couldn't do it and I had to wait 30 minutes to ask someone else to help me and they instantly removed it.

I have been a T-Mobile customer for 20 years, and today I had the best experience at this location…read more My Mobile expert was Lorrie O. She was kind, caring, knowledgeable. She made my experience flawless. Lovely experience would highly recommend!