I rarely need to go to a cell phone store but I needed a power adapter asap for my new phone. At…read morefirst I thought it was going to take all night, but after 5 minutes I had 2 customer service representatives helping me! One was a very helpful tech who upgraded and wiped out my 2 phones and the other rep took care of my return and purchase of accessory! All in all it only took about 20 minutes!

Ryan is a consummate professional. He made a daunting process pleasurable. He answered my many…read morequestions with patience & clear communication. He volunteered smart & valuable information. It was a pleasure meeting Ryan. I look forward to doing business there in the future. Unfortunately, I can't give 5 stars as my initial meeting was with an employee who wasn't having a good day?

Even if it weren't for the fact that Spectrum can't keep their uptime above 96%, and the fact that…read moreSpectrum blames power issues with WE Energies every single time they go down...the 70 minutes I spent in this miserable Spectrum store just trying to return my equipment tells you everything you need to know about their commitment to their customers. They have none.

From the owner: Now, enjoy fastest internet service for your home and office with Spectrum. We are happy to help…read moreyou 24*7. We are saving your installation cost. Call Spectrum right now! Find best deal for Combine TV, internet and phone with Spectrum. Let join Spectrum- 2nd largest cable operator in the US by subscribers. For more details, call us now.

Id give 0 stars if possible. Been a customer for years, i cancel my cable and home phone line and i…read morefind out they're still charging me for it even though i cancelled before my next billing cycle. After talking to multiple employees they all say i shouldnt be getting charged but billing wont credit my bill and told me to suck it up and pay the bill. Never again will I be using Spectrum. Cancelled all my internet right away and I have T-Mobile internet arriving on Sunday.

Brian helped me as I bought a new iphone 17. He was very patient as he helped me buy my phone--…read morewhich took awhile because my old phone wasn't able to receive information I needed. He also helped me set up an appointment--they are coming to my house tomorrow. I will receive new smaller boxes, and they will help me set up my new boxes. I am 73 and not tech-saavy. Brian at the Brookfield store earned 5 stars out of 5. It was a pleasure working with such a patient man.