Laura Was very helpful my retail center agent was absolutely awesome so so helpful not just…read moreknowledgeable but very, very friendly. This is why I'm giving a five star review.!!!

1. When the company responds, it's not helpful. When "Jackie" responds it yelled at me over the…read morephone just about the increase in charges and bad service. Neither of these are new issues and "Jackie" and responding with actual help and no yelling would be different. 2. Received 3 pkgs of replacement tv equipment for me to install. It would've been nice if they sent a note stating this was going to happen. That note arrived some days AFTER I got the package. Chat rep said no install due date but my spouse called simultaneously and the rep gave a more realistic answer. We had to move quickly or be screwed again by the company. 3. I replaced the equipment and fully expected issues because that's what we've had for 8 years. We knew all our recordings would be deleted and now without manual search on the remote I can't find a program that I had recorded about 20 shows. They're now trash. (I will replace one if I can find a remote that allows this.) We don't feed A.I. or voice and I never will if I can help it. So it's useless. I have one bad + positive thing to say about a rep. My tv kept stating "Internet is down" but it wasn't. I continually swapped internet access modes until I was too tired to keep "watching" it for a sec and have it freeze then I change the access to the internet. Chat rep the following day told me to unplug the modem and plug it back in. I'm so used to issues with this company (and I'm waiting for more in the next month) that I assumed the rep didn't know and was taking a potshot at the fix. But, IT WORKED. So, one thanks goes out to the rep. It in no way means if I get the chance, I'm dumping the service (and I hope that on a daily basis).

I have been an SCTV Cable Internet customer for about 3-4 years and have nothing but good things to…read moresay about it's performance, reliability, speed, equipment, and customer service. The setup was easy and we got the equipment we needed with no problems. (We decided to rent the modem router, not purchase our own. The cost is very reasonable.) We have had only a handful of outages in those years, and every one of them were very brief. Their pricing is reasonable compared to other companies. I just spoke with their Billing department to make a change to our account. I got a real human being very quickly. She verified my account and made the change while we were talking, and was very professional and helpful.

I finally got rid of service Electric! I'm with Xfinity Internet now and I'm getting way faster…read moreInternet for cheap. I didn't realize that service Electric was given me 245mb per second that's shit Internet and I'm with Xfinity I'm getting 1000mb per second and it's way faster!!!! Service Electric sucks really bad I'm glad I got rid of them thank God my PS5 and Xbox series X is running much faster and downloading games faster too. Thank God for Xfinity Internet. It's much better and faster too. I'll never go back to service Electric they suck ass. I'm glad I made the switch to Xfinity thank God!!!!

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

I switched as soon as Planet was available after one too many issues and price increases from…read moreOptimum over 17 years. The install was a breeze and the techs were top notch going over every detail of my setup. When I didn't want to use their equipment he said that's ok but he also left me the router they supply, it was labeled where I would need to make connections and then he wrote his name and number on the box in case I needed to switch it quickly. When my router went out late one night, instead of scheduling an appointment and waiting they connected me up in a few minutes. When a part of my system failed (POE) and I talked with tech support they decided they needed to dispatch a tech. It took longer than I had excepted and hoped so when I called back to get an ETA the Support Manager located the part I was waiting on and personally drove it to my home. This is not something someone else told him, he took action because he cared about his customers. The company may not have the polish of a big company like Optimum but they shine like no other because off the nice, caring and hard working people who work at Planet Network.

This was my ISP for a little while during my stay in PA. Garbage internet. I suppose the internet…read moreis okay if you are a casual internet browser but if you are a gamer like myself who uses the internet 8-10+ hours a day, avoid this ISP at all costs. The internet drops literally once every 15 minutes making online gaming nearly impossible. 0.5/10 is my rating.

Great Customer Service. They installed a new phone and access control system for my company…read more Service was lightning fast. I'm extremely happy with my new products!

I always have such a great experience with Novacom! They always provide service exactly as…read moreexplained. Also, their back office support staff is second to none! Do yourself a favor and give these guys a shot. I promise you will not regret it!

My wife and I purchased what we thought was a new iPhone SE 3rd generation from the manager Jessica…read moreon 5/19/22. We chose this phone because of the A15 processor which is faster than the other phone we were looking at. As soon as we got home, we began setting up the phone. When I plugged the phone into our computer, it was labeled as "iPhone SE 2nd generation." The iPhone model number is in fact of a 2nd generation phone, and the fine print on the box had the manufacturing date of 2020. The 2nd generation SE has the slower A13 processor, so we of course did not want this older phone. I called immediately and left a message (by the time we got home the store has closed). My wife went in to the store on 5/20 hoping we could simply swap that phone for the 3rd generation phone Jessica sold us. Jessica would not believe my wife, was incredibly rude, and would not help at all. I called the store later that day, and Jessica was again rude, would not listen to me, and insisted we were wrong. She refused to help me, kept cutting me off, raised her voice, told me I was not listening to her and that I was taking up her time, AND THEN SHE HUNG UP ON ME. Jessica was honestly the rudest salesperson I have ever interacted with. All we wanted was the product we were sold. I called customer service, and this issue will hopefully be resolved soon, no thanks to Jessica of the Broad Street location.