Finally, someone who actually knows what they are doing and didn't sell me a bunch of bs to make a quick sale! Thank you, Mac! I switched back to Verizon for life! Word to the wise... avoid T-Mobile and all third-party scams. read more

Lehigh Valley native here! I was in town over the weekend for the Easter Holiday and decided to step out on Saturday afternoon. Since my iPhone is getting old, the battery doesn't quite hold the amount of charge it used to. This is not normally a problem, as I carry an external battery from Anker with me. However, once I got to the mall I discovered, to my horror, that my iPhone would not charge. I then realized that I was standing 10 feet away from the Verizon store, and being a Verizon customer, stopped in to ask for help troubleshooting my device. Brian took a look at my phone and diagnosed the problem as a defective charger cable. I was able to buy a new cable and be on my way with a phone again. Totally saved my afternoon, thank you! read more

Great Experience. My wife dropped her phone earlier in the day, so we came in yesterday spoke with Jason and he hooked us up with a new phone for my wife, and he told us about this bundle deal so my wife and I can get a case and the glass protector. Saved us some money in the process. So thank you Jason for the great customer service!! read more

When I see VERIZON's RED logo, I think DEBT and ANGER. (As a Verizon customer, you'll experience a lot of both.) Our family purchased the "Quad" bundle plan through Verizon which advertises for ~$150 total ($59.99 for "triple play" bundle and $89.99 for "friends and family" plan). This past year, we have paid a staggering average of $458 PER MONTH for these services! Note that's over 3 TIMES the advertised amount. In one year, we paid Verizon $5,496.17 for services! Is this not insane?! $458 per month for 3 basic cell phone lines (only 1 of which receives internet- and this was a recent upgrade), basic DirectTV (NOT Fios), basic internet (NOT Fios), and minimal landline services! Let me repeat, $5,496.17 in ONE YEAR! (not even including the costs of new cell phones). Most of these fees are attributed to Verizon's deceptive practices. These deceptions are so pervasive, I am at a loss for where to begin. Honestly it's abominable. Please contact me for specifics- I cannot enumerate all the deceptions, trickery, and lies in the short span allowed by Yelp. I'll gladly speak with you (and even help identify better alternatives) if you contact me at my email address below. I would hate for any other individual, family, or business to needlessly experience what our family experienced. Please, avoid Verizon at all cost. Do not use automatic bill pay because once they have your money, they will likely not refund invalid charges. Additionally, there really is little recourse- for example, contacting the Better Business Bureau is unhelpful as Verizon is already rated an 'F' (or Failing) with the Better Business Bureau. If for some reason you're still tempted to purchase Verizon's bundle, consider the quality of services you'll be receiving: Wireless: Bottom line, Verizon punishes customers for their loyalty (ie no-contract cell plans through a prepaid plan such as "Straight Talk" are far more economical and superior). In the past year alone, our family would have saved well over $2,000 had we switched to prepaid phone plans offering drastically more minutes, texts, web, better reception than Verizon (here in Pa, Verizon calls used to get dropped at our home where I now receive 4 bars with Straight Talk), free 411, and no contracts (hence no termination fees). I really can't identify a single disadvantage to choosing an ideal prepaid plan (such as Straight Talk). Television- TV is extremely limited in local channel selection (not even premium packages offer an adequate selection). For example, expect to miss out on most of the Philly sports teams' games. And you won't catch local high school or the Iron Pigs (the local minor league team) which are regularly broadcasted on cable. Oh, and prepare to have a hole drilled through the side of your house upon DirectTV installation (no, they won't tell you this prior to installation). Internet- At the moment I'm typing this (~8pm on 1/13/12) our internet connection has been out for over 4 days and counting. My neighbor (who does not have Verizon services) has internet connection. I was told by Verizon this outage is due to "regular updating." When our internet is working, it typically clocks in around 0.78Mbps download and 0.69 Mbps upload. Generally this is acceptable for casual internet browsing, but it is substantially less than the 1.2-3.0 Mbps advertised. Phone- Well a landline's a landline I suppose. We have bare minimum (no caller ID for example) and it seems sufficient. In conclusion, unless you want to pay nearly $500 a month for inferior wireless service, poor television selection, unreliable internet, my family and I recommend avoiding Verizon (and if you have Verizon, I'd pay the termination fee and get out before the excessive fees accumulate.) Please feel free to contact me (Brian) at BGabes27 'at' Gmail. Let Verizon's RED logo be a forewarning- you're in for a lot of RED-FACED ANGER and RED DEBT. read more

I dropped AT&T for T-Mobile and got overwhelmed by the ignorance and deception so I took my devices to Verizon in the Lehigh Valley Mall and left HAPPY. I want and expect GREAT service and customer support and I get it here. The staff are product knowledgeable and plan experts. Even after purchasing a Jetpack then finding out about the 10GB LTE limit was an issue, I returned it without question, and without hassle. All those complaining about the bill....Verizon is NOT the WalMart of Wireless Data but the IBM & BMW Value add model. High quality and reliability for a FAIR price. I avg $55/line for 6 new devices (4 phones and 2 tablets) with true Unlimited LTE Data. If your looking for the least cost wireless option then try the local brands like Cricket and Metro or Prepay, not a Nat'l carrier. read more

Manuel and Justin - top notch service here at the Verizon store in the Lehigh Valley Mall.

DISHONEST UP-SELLING!! The man in there was telling me that the pixel 3 camera (800$ phone) was better than the 3a camera (400$ camera).The camera is exactly the same, that's the whole selling point of the phone! The employee was willing to lie to the customer just for a commission, absolutely disgraceful. He thought I was uninformed but he didn't know that I already knew the answer to my question. I highly suggest you avoid this fraudulent store read more

Brandon is amazing! Went above and beyond to switch me over from t mobile. Very knowledgeable. Thank you.

I got my iPhone X on the 8th of November and have had problems ever since. I spoke with reps in store and online and even Apple customer service. Finally, after all the problems I went through my information was lost on my current phone and the new one and I have sent it back to be returned. I purchased accessories in this location on the 11th and today when I explained my situation I was told they couldn't take them back. They never even tried to credit my account or anything. The manager Shaquille is awful and should be FIRED! My accessories were in the box never opened because I was not able to use my phone. Now I have to eat the cost of $83 for accessories on a phone I no longer have. I was told in person earlier that week that if I came knowing I would be slightly over my return date they would work with me for my troubles. That was a complete LIE! Don't go to this location and definitely don't let Shaquille help you. I shouldnt have to beg a company to work with me when I 've been a faithful customer since about 2012! This has completely turned me off from this company and I will be rethinking who I have service with for the upcoming year. read more

HORRIBLE! I'm not very sure if the people that work there have any training. They seem very inexperienced. Left the store with my phone restarted and all my contacts erased for no reason. NEVER GOING THERE AGAIN. The one guy seemed to know what was causing my phone not to respond & suggested taking the screen protecter off then his coworker stopped hIm and said thats not why my phone was acting up.... SHE WAS WRONG! Went home took the screen protecter off and my phone worked good as new.. BUT NOW I LOST ALL MY PICTURES, MESSAGES, ETC. read more

I was shopping for a phone on Black Friday and I was persuaded into getting an additional line because the employees told me there was a promotion going on where you get $200 for each new line. After the fact, I found out that the $200 only applies to trade ins. However, I have it handwritten on a piece of paper that I was to receive the $400 along with the other monthly discounts that were being offered at the time. Verizon will not give me my rebate and the store was very rude, arguing with me about what I heard that day but like I said I have written proof. On top of that, I signed up for another 4 lines around Christmas and I did it over the phone because I was told they could waive activation fees. The person I spoke with on the phone said he waived all the fees, but sure enough they were all on my next bill. Then when I called Verizon they again spoke to me like I was an idiot and stated that there was no promotion going on to waive activation fees. Bottom line, this company lies and makes promises they can't keep then talks down to you when you complain about it. read more