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    Spy Shop

    4.3 (3 reviews)
    Open 11:00 am - 6:00 pm
    Updated 2 months ago

    Services - Spy Shop

    Security monitoring services

    Security system installation

    Security system repair

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    8 years ago

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    4 years ago

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    Best Buy Bethlehem

    Best Buy Bethlehem

    2.4
    (44 reviews)
    $$

    Bought a new tv at the Easton PA store 6/13/26. Store reps very helpful. Unfortunately this store…read moredid not have the tv we wanted in stock so they called the Whitehall PA store 20 minutes away so we could pick it up ourselves. Upon making this purchase, we waited for the I believe the day time department manager to call the other store to make sure the other store had it. Waited patiently for about 20 minutes. While waiting we were told that this store would install for free, AND haul away our old set no cost to us. Okay great. Drove to the store, picked up tv and installed it ourselves, which you don't need to be a rocket scientist to do. We were assured even though we would do the installation ourselves, we could still have the haul away taken care of. Okay! Called to schedule haul away, then the stuff hit the fan. We were now going to be charged $49.99 for old tv haul! SURPRISE ! Thats because our tv was not the right size for pickup? It was a 55 inch tv, not a 32 inch or smaller. No one told us that at the store. Was assured it was at no cost. (apparently a fib?) Needless to say, NOT A HAPPY CUSTOMER. Now going to store of purchase to get this straightened out. Is it Best Buy policy to not correctly state to customers what to expect? I reactivated my Best Buy card, paid $29.99 for Best Buy membership, and paid a crap load of money for the tv. At that price I would expect free haul away after the load of money I dropped in the store. Should I be reimbursed for my travel time, waiting time and cost of gas to pick up my purchase from another location? Had an online chat with two people who didn't want to make any decision on behalf of Best Buy to rectify an unhappy customer, was referred back to store of purchase. Nothing like getting thrown under the bus. Next time will go to Costco like I was going to because they offer great customer service, and you leave a happy customer. I assumed too much about Best Buy reputation. SHAME ON YOU BEST BUY!!!!! I hope the new CEO of Best Buybtakes note of the bad reviews and provides better customer service. It seems they are all about whatever they can get away with.

    I want to compliment Mr. Joseph Smickle a consultant agent at this store. This gentleman listened…read moreto my problems with my son's smartphone and immediately went to work solving every problem most pleasantly. In a world where you rarely interface with a human let alone one who listens it is truly pleasure.

    Spy Shop - electronics - Updated June 2026

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