Zach came promptly and on time. Two hours after initial phone discussion. My high end gaming laptop…read morefailed to boot up. He fixed the issue and did a great analysis of the computer. Optimized the software and removed programs slowing down. Also discussed hardware that would be useful to me. Also provides Long term guarantee. Reasonable cost considering 1.5 hr travel distance base plus virus check and software optimization.

THIS IS A SCAM! DO NOT GET HIS INFO OR WASTE YOUR TIME AND MONEY! I asked him to clean out my…read morePlayStation 5 for an infestation and then I paid them talking about 2 days from the "clean it out" but have not done anything!!

I have dealt with many computer technecions over the years. My dealing with Rich was by far the…read moremost pleasent experience I have had. He is knowable and and explains what needs to be done in a clear, concise way. His pricing is fair and well worth the money. His main concern you and your satisfaction.

He solved all the problems I was having with the browser I've been using that eliminated my history…read morecontents, including passwords, favorites and browser history . Now I don't have to sign in to my email account 10 times a day. He openly shares his experiences that support the basis for his philosophy that provides an education for those of us who are neophytes.

Erik performed an in home PC build and setup for me which made me feel extremely comfortable and…read moresaved me travel time. He was extremely patient, knowledgeable and answered all of my questions and concerns to their fullest. Service was above and beyond and I will be using his expertise in the future when upgrades become needed. 10/10 couldn't recommend more.

I bought a PC from Erik through FB Marketplace and drove over an hr to pick it up. I got there and…read morehe had it plugged in and running to show that it worked. After booting it up at home and playing some games it kept crashing, come to find the graphics card was shot ($400+ gpu). I contacted him letting him know the issues because he said all the parts were under warranty, and he ghosted me completely. several months later he wrote back saying theres nothing he can do because the parts were indeed NOT under warranty and ghosted me again. I haven't heard from him since and had to get a new gpu. I feel scammed and its pretty scummy lying to customers. I would not recommend doing business with him.

I've used this company many times for service. They are always fast and friendly and honest about…read morewhether the item is worth repairing. Recently my husband and I were shopping for a specific oven. Not only did they have it in stock, which no other store did, we were told it would take 3 months to get it from other larger stores, Koch's also had the same model 500 dollars less. Then, we saved because Koch's does not charge for delivery, take away and installation. Koch's also converted the gas to propane at no additional charge. We saved about 1000 dollars by supporting a local business and received excellent service.

They were able to schedule quickly & let us know when the technician would arrive. David called us…read moreto confirm the time & when he arrived he was friendly and efficient. He had the job completed quickly and cleaned up at the jobs completion. Definitely would recommend & use again!

Excellent service! My iPhone froze during a sync with an older computer and I couldn't get it back…read more tried everything I could find. Double Click took it and within 20min my phone was fixed. So, Tim if you read this thanks again!!

The was actually the second time I've been to double click. First was during covid, had a problem…read morewith my old laptop and they kept it running for another year. This time around I needed my iTunes music library transferred to my new laptop. I'd been trying to do it for two years, but had a hard time. They explained everything fairly clearly, and ended up grabbing the music from the old one (rather than a Zip drive it was on, but was likely damaged). It only took a couple hours and the price was quite fair. Highly recommend for any computer needs!

Needed some IT help at home. The tech came out and had everything fixed for me in no time.read more

I will be forever grateful to the wonderful people at Epoch IT. My laptop was hacked and I…read moresearched for computer services and saw Epoch listed. I called and the woman who answered (second ring, by the way, no long drawn-out introduction message) listened patiently and empathetically as I went on, and on, and on, about how embarrassed I was and I knew better, etc. She assured me Epoch would be happy to make it all better. No pressure or hype, just bring the laptop in and Epoch will take care of getting rid of any malicious software that the hackers loaded onto my hard drive. I did that and in less than 24 hours (yes, a little $$$ extra for expedited service) my laptop was clean as a whistle. Matt and Doo Yen were wonderful. So pleasant and patient which is exactly what I needed. This hacking event spurred me on to get a new desktop and Matt came and picked up both the old and the new desktop and brought it back the next day with all of my files loaded onto my new machine. Matt made it easy for me to access all of my files which is amazing if you've ever had to bring all of your files over from an old computer to a new one. I am up and running again (I work part time for a lawyer) and I feel assured my machines are clean and running at peak speed and Epoch turned a very stressful situation into a happy ending. Thank you Matt and Doo Yen for keeping my spirits up and saving the day!

I spoke with Jim a week ago regarding my PC suffering from the Blue Screen of Death which is a…read moreWindows issue. He spent 15 minutes discussing possible causes, pricing and options - which was a pleasant surprise. Most places will simply tell you that they can fix any problem you have and just bring your PC to them. So after more research I was able to recover data from my PC much to my relief, even though it still doesn't boot up properly. I spoke with Jim again today and explained what I'd done. He advised me that my options were to either buy a new PC or spend $175 to reinstall Windows. Considering my PC is 9 years old, I'll opt to buy a new one. And the best part of the whole experience was that Jim actually gave me some advice on what to look for in a new PC. Even though I never had Jim fix my PC, I'm really glad that I spoke with him. He's a class act and I appreciate him taking time to help me even though he wasn't getting paid. Needless to say if I ever have PC issues in the future I'll call Jim.

I took my computer to Savemore and everything went perfect…read more The service communication is the best I've ever had. The aftercare warranty is also amazing. Please keep in mind this is a private business owned by one man. He is very kind and flexible. I received an over the phone diagnosis prior to entering his shop, albeit it was pretty simple (I needed a windows reinstall) He promised three day turnaround and it was true. He promised update calls and it was true. The value of the service was better than any corporation and the discounts he applies are very appreciative. If my computer becomes compromised or damaged I will always return to him.

He's good at what he does and does it for a good price. I would highly recommend using this…read morebusiness.

We live in the mountains and have suffered from poor wifi and cell coverage since we arrived. Jose…read morehelped us by recommending and installing an antenna, a better router and a cell phone extender. This wasn't the easiest install as it involved troubleshooting and course corrections as we went. Jose was pleasant, informative, organized and extremely helpful. We thought he was prompt, delivered on his commitment and was reasonable with his fee. We will most definitely call upon Jose when we are next in need of his expertise!!!

Ed called me back right away and was on the job that same afternoon. A part needed to be ordered…read moreto complete the dryer repair and it came quickly so he could complete the work. It's clear that Ed has been at this a long time and is extremely knowledgeable particularly concerning my older model appliances. While he was here he checked out my countertop which needed a new switch. Replaced that the same time he finished the drier. Prompt, knowledgeable and reasonably priced. Will definite call him again!

These people are the best! I have been going to them for 20 years. I buy all appliances from them…read more They have the best prices, good advice and provide prompt service, if needed. I recommend Ed's Appliance to everyone needing an appliance. Thank you, Ed's!

It is not often in today's world that I feel compelled to write a glowing review but today Ed came…read moreto my house and performed magic. He fixed my security cameras that many others have failed to do, including myself. He was very patient with me as I was on the phone for the first 45 minutes he was there. He read while I talked and when I was done he dove into my camera program with knowledge and skill. He is thorough, friendly and able to figure things out. He is my guy and I won't hesitate to call him in the future.