Everyone at this location is extremely patient and helpful. Never a bad experience when I come here. Unlike other locations where it just seems like you're a bother if you're there waiting to be serviced. My favorite is Lauren, always such a warm greeting from her. So glad this is the closest UPS to my house. read more

The customer service was top notch. The lady at the Counter Lauren was extremely helpful and kind to me and my partner. I went in to mail 2 packages and asked questions about it and she answered everything I needed. read more

Love this UPS! I have never had a bad experience at any locations I've been-- but this location tops the cake. They are always so kind and friendly no matter the time of day, year or amount of people in line! They make it so easy to do to return packages. They are also super helpful if you need help with any packages as well, read more

Sohil is amazingly efficient, creative and attentive. After dropping off an Amazon return, with Kelly, I looked around the store for awhile and finally decided to ask about business /contact cards. I am so happy that I did. Of course I made sure that they didn't work in commission before I began started discussing what I was looking for with Sohil. He was outstanding. Efficient, everything one might hope for ..... I am so extremely pleased. read more

In Lehighton on vacation, had to return an Amazon purchased. We went to this UPS to return item, friendly and fast service. Will definitely go again if needed. read more

I could not be more impressed with the level of customer service, courtesy, creativity, and professionalism exhibited at this store. Kelly and Sohil are so helpful and the array of services provided is extensive. I have used the store for shipping, shredding, printing, and to notarize documents. I wish there were more businesses operating on this level of professionalism. read more

Stopped by this location for the first time tonight. The employee was polite and knew what he was doing. All I had to do was drop off a box to ship out of state and it was a piece of cake. The location is great being in the Target shopping center and I look forward to using this store again in the future for my shipping needs. read more

UPS is terrible. So, am part of a wine club that ships from California. I also work for a living, therefore I am not home during the day M-F. Will UPS deliver after 6pm? NO. Will UPS deliver on the weekends? NO. Will they leave it at my door? NO. So I make arrangements to pick it up and they charge me $5 for shipping I have already paid for. TERRIBLE CUSTOMER SERVICE! read more

Thank goodness for this UPS store! After the Mailbox Pack and Ship at Village West closed, I wasn't sure where to go in the neighborhood when I needed a post office. I saw this location when I was at Target and gave it a try, and am I glad I did. The owner is super nice, knowledgeable and helpful (the polar opposite of the owner at the Mailbox Pack and Ship at Village West). You can drop off pre-posted Amazon UPS returns and obviously ship via UPS. Also, you can ship anything via USPS so this is a one-stop shipping location. A+ read more

Sohil is always so pleasant and helpful. I really appreciate his customer service skills!

Such great customer service! Fast, very friendly, and clean store! I live in Catasauqua and drive to this store to avoid the one in MacArthur road (I work close to this store too). read more

I don't have to ship things often so I have no idea what i am doing when i come in here. The staff is nice and very helpful. I have just dropped things off here and had them pack a box to ship. This location is nice because it is near Target and there is always plenty of parking. read more

This location provides terrible customer service. They won't print a drop-off receipt and won't help the customers. I had an issue printing a label and per UPS customer service was directed to the UPS Store, upon arriving there the employee there would not help or provide support. Instead he told me take my package somewhere else. I bought shipping tape from there and for him to place my own tape on the box he charged me $1. No receipts + terrible customer service. I would not recommend. Stay away from this location. The local Staples office is more friendly and helpful with UPS services. read more

Highly recommended: SUPERIOR customer service. Sohil was very patient, informative and available during the shipping of my high-priced auction piece. He was so helpful and reassuring as I waited for it's delivery. Sohil packaged my item better than I would have myself and it arrived on time:) Thanks again!!! Joe S read more

I've used this location several times and have always gotten excellent, courteous service. I've shipped odd sized items that had to be packed and shipped, and got accurate estimates of the cost beforehand. I have no complaints, and think the staff that works there do a great job. read more

I have been to this store three times to drop off packages with prepaid labels during the past two years. Every single time the store refused to give me a drop off receipt. I was told it's their store policy. I did leave the package there last time, without getting a receipt, in order to catch the pickup truck at 6. However I do feel this store policy is unreasonable and is a bad business practice. When you take something from the customer, you SHOULD give out a receipt to the customer stating the package is now in the possession of UPS. Hypothetically, what if a package is missing between customer drop off and truck pick up? In this case I think UPS (including the store) should take the responsibility. But without a receipt, how can a customer proves that he/she did give the package to the store? read more