I was visiting from out of town and I needed some work done on my phone. I thought it would be…read moresimple because the port on my phone was just not consistently making contact. The friendliness and service that I received at this Verizon store was absolutely wonderful. The gentleman who helped me spent a long time and thoroughly cleaned my phone. It made a huge difference. And then I was not charged anything for the service. If I lived anywhere in the area, this would absolutely be my Verizon store. I am so appreciative of the way that they treated me and I'm sure that that's the way they treat all their customers. Lev

Once again this store had amazing service. Whenever I have a problem, question or need assistance…read morethis TCC Verizon store is always helpful. I truly recommend anyone who need anything for phones, iPads etc to stop in. You will not regret or be disappointed by your service . Thank you again for your assistance TCC. Verizon!!!!!!

I purchased a screen protector for my Google pixel 7 pro and my fingerprint scanner would not work…read morewith it.l took it back with my receipt But it was 10 days and they would not do anything for me.Lesson learned that was a waste of 26.00 dollars.No returns after 7 days.I will not be using them anymore for anything.

I had an issue with my iPhone and they fixed it on the spot with no issues. The guy that works…read morethere is nice and really knowledgeable. I highly recommend this store and will use them in the future!

I had almost the opposite experience from the one described here, so I wanted to chime in as…read moreanother customer. First, this is not some random third-party place like Best Buy or Target that just happens to sell Verizon along with everything else. It's a Verizon Authorized Retailer, which means they use the same Verizon systems and can basically do the same things a corporate Verizon store can -- upgrades, new lines, activations, SIM/eSIM, billing changes, troubleshooting, etc. I've gone to both corporate Verizon stores and this location, and the big difference I noticed is how much more time they spent actually helping me. At corporate stores I've often been rushed, told to call customer service or "do it online," and sent on my way. Here, they actually sat down with me, explained my options, and took care of everything right there -- including on a phone I didn't even buy from them. There are times when specific SIM cards or certain inventory can be limited, and that can definitely be frustrating, but that doesn't mean they're "pretending" not to have them just to force a sale. In my case they explained the difference between physical SIM and eSIM and still helped get me activated without trying to push a random phone on me. Also, from what I understand, Verizon has been moving more and more everyday service over to authorized retailers like this one and relying less on corporate stores. So it actually is in people's best interest to get familiar with these locations -- they're going to be the face of Verizon for most of us going forward. Everyone is entitled to their experience, but painting all authorized retailers as "only wanting to sell you something" just doesn't match what I've seen at this store. If you're reading these reviews and are unsure, I'd say at least give them a fair shot before writing them off.

It was horrible and completely unacceptable! The staff has…read morevery little customer service knowledge. I say that because I dealt with 3 representatives and a manager. After 7 days of waiting for the phone that we had paid for all we got was more and more aggravation. Not one staff member showed an ounce of empathy!!! When there were legitimate questions asked , what we got back was " there is nothing we can do"! If they thought your questions were asked again everyone of the staff told us they were being disrespected. They took no responsibility for the delays and told us we could not cancel the order. They showed us how NOT to run a franchise! I don't think that business on orocks rd will be around with the same franchisee! There reviews are terrible and starches thier business practices! I would never recommend them ! They suck!!!

perfect ,nice freindly Will use again if needed.Great…read moreselection of presale products.

They no longer cash checks there for i haven't been there since. Prices in my opinion are to high…read morefor a pawn shop.

Sales manager Donna was so kind and helpful…read more Great variety of items!! Value is good compared w other clothing/shoes stores.

Carries lots of well known brands and are always really helpful. Socks, sandals, cushions and…read moreinsoles, dress shoes, high heels, sneakers, running shoes, boots (fashion or even steel toe), they have quite a selection. If they don't have the one you're looking for, then they'll find it for you (order it online or direct you to another location that has it in stock). You can also order online and if you need to make a return, you can either ship it back or return to a physical location of your choice.

Better than the other pawn shops in the area. I bought my Samsung cell phone in to sell, and I was…read moreoffered double the price that the shop down the street called easy money provided. The one employee was a straight shooter and didn't bs at all, the other guy that worked there just sat there playing video games. Nice place overall

This place is awesome. I bought a huge big screen TV for my daughter. She loves it... works great!…read moreThanks Pete and Ed

Never again will I shop at home Depot. Lowe's is my new place now. I paid off my credit card and…read morethey shut it off with no explanation. I don't understand this and I'm done with home Depot.

No complaints when this fish outta water comes to this location. There's someone always willing to…read morehelp AND you don't have to be the one to flag someone down. Customer service here is top notch. Whatever I need is always in stock and the prices are as expected.