I needed a new screen protector for my phone. The rep was fast, friendly and helpful!read more

I've been to T Mobile in Bethlehem, PA a few times in the past few weeks for a small issue with my…read morephone. I've been a T Mobile/Sprint customer for 26 years, same phone number. I have to say one thing. Tony at T Moblie in Bethlehem is a Bear, with a Lions Heart and a total Professional with His approach, demeanor and Presentation. And that T Mobile Store other Employees. Great place to do business. Hats off to ya Tony. God Bless and God Speed. -Emmet O.

Great place! They are very helpful! Gave me lots of great deals and didn't try to oversell me!read more

Unfortunately, this was one of the most disappointing experiences I've ever had at a Verizon store…read more I went this weekend to try to get my phone upgraded or replaced because of a cracked screen (which they couldn't do because of the restructure of financing plans - but, that is outside the scope of this post). I went Saturday morning and they were under-staffed. I worked with a blonde woman for about an hour. It was very clear that she had no idea what she was doing. She sold me a new phone but was having issues with the computer so she called her manager (who had taken the day off) in front of me, where she sassed him and gave him a hard time. It was literally right in front of me and was astonishingly unprofessional. After an hour, she told me she actually couldn't give me the new phone and took it back. When I got home, I realized that my original phone had completely stopped working and had been disconnected (she clearly didn't reactivate my phone). A couple hours later, I return to the store with my husband to have them fix the phone. The woman acted like it was an inconvenience to her that she had to deal with a problem that she had done. She spent an additional twenty minutes (and numerous phone calls to her manager) trying to figure why the 10 new SIM cards she had tried in my phone weren't working. Finally, the other rep walked over to her work station, looking down, and goes "you're using non-iphone SIM cards." I wish he had just helped me in the first place, he was clearly more competent and this would've never happened in the first place. After an hour, she finally got my phone back to working how it did before I had come in originally. She wasn't even apologetic for wasting four hours of my time. Furthermore, when I was being helped the first time, an older gentleman came into the store saying that he did an update to his phone and it had stopped working. She actually just told him she couldn't help him (not even suggesting taking into the Apple or anything) and turned away. The poor guy had no idea what to do. I doubt she'll be there long but I would say go to a different Verizon store if you can :(

My iPhone wouldn't turn on after charging it overnight. Until your phone stops working you don't…read morerealize how much you rely and depend on it! I thought I was going to have to buy a new one but instead, a kind store manager at this location (I believe his name was Joe) fixed it in only moments after a forced reset. What a relief!!!

I give them a ZERO!!!!!!! If that was a option, The day after Christmas I brought in a phone to…read moretransfer contact information to another Verizon phone. I was charged $80 the man refused to tell me his name & refused to take a card as payment. He demanded cash,I paid ... Multiple times I asked for a receipt, and I was told I did not need one. I will NEVER step foot in this store ever again and I have told everyone I know to never come to this store. I was ripped off!!!!!!

The best place for new, used cell phones. Many companies to choose from if you need a new plan…read more Repairs on phones and computers are done well and at very reasonable prices.

every time I go to get my phone fixed there the screen is always lifted and I have to pop it back inread more

Metro has made my service affordable. I got home Wi-Fi so I don't need much data. Metro has a…read more$15/mo plan with unlimited talk/text with 2G data. I always use my home Wi-Fi for internet on my phone and use Wi-Fi calling and hardly even use up the 2G. Just an fyi for anyone who uses their phone mostly at home for internet on home Wi-Fi. The customer service at METRO is always great and I never get pop ups or junk calls or junk mail.

Store gave me reconditioned wifi unit, when it didn't work, said I had to talk to store manager who…read moredoesn't seem to exist or return calls. Male store employee no help, with poor attitude,they obviously don't treat customers very well.

Better than the other pawn shops in the area. I bought my Samsung cell phone in to sell, and I was…read moreoffered double the price that the shop down the street called easy money provided. The one employee was a straight shooter and didn't bs at all, the other guy that worked there just sat there playing video games. Nice place overall

This place is awesome. I bought a huge big screen TV for my daughter. She loves it... works great!…read moreThanks Pete and Ed

On April 4th 2023, my mother and I visited a T-mobile store. When we walked in, the sales…read morerepresentative, later identified as Michaela the Store Manager, asked us what she could do for us. We informed her that we would like to upgrade my mother's phone to the latest iPhone. I decided that I too would want to upgrade my iPhone and my mother's iWatch. Michaela asked which iphone, I responded the latest they have. She showed us to the iphone section and recommended we trade in our iphones for the latest iphones in the larger size. Then she left us. As we waited, from across the room while she was attending another customer, Michaela asked us which phone we would want in an elevated voice. We told her we would like what she had recommended. Michaela goes to the back and gets a few devices then we go to the counter where the register is. At this time, there was another store representative and other customers. There was a particular customer that wanted to pay a phone bill. He seemed confused about the store he was in. Michaela was short and rude with this customer which happened to be an elderly person, not tech-savvy and confused. Instead of being compassionate, Michaela was totally unprofessional. Michaela shifts her focus back to us and tells us that we must purchase an accessory with the new iphones and that this was an Apple policy. My mother and I were surprised as we have never heard this before. Although we did not need it, to comply with Apple's requirement of purchasing an accessory with the new iphones, we inform Michaela that we would go with an Apple Tag and a pop ring for the two iphones. Then Michaela begins unpacking packages and asks for a credit card. She tells us the total and we pay for my mom's phone and accessory first. After the transaction, Michaela places my mom's new phone by my mom's old phone in front of us. The new phone is not the iphone my mother wanted. We informed Michaela of this and again, she was short, rude and unprofessional- this time towards us. She said there was nothing that could be done besides us paying a restock fee however, we could not get the old phone back, would need to pay for a new phone and we would lose the credit received for the old phone. None of this made sense, especially because it all turned out this way due to the lack of service and attention Michaela provided. Since Michaela said nothing could be done, we believed her (big mistake). We were so dissatisfied with the T-mobile service we received from Michaela, Apple policies (made up by Michaela), and T-mobile policies (made up by Michaela) that I told her we no longer wanted to proceed with my phone upgrade, required accessory or new iWatch. We left the store for about 30 minutes while Michaela transferred the data from my mom's old phone to the new phone. We later returned to pick up the new phone and Michaela said that because the old phone was cracked, we might not receive the credit. Michaela should have inspected the phone prior to the transaction. I asked Michaela for her DM's phone number or email. She said that she could not provide this information. This whole day was a scam. After we left the store, I carefully read the receipt and consulted with a former T-mobile associate. Per the receipt and the former T-mobile associate, we would be able to return or exchange the incorrect iphone we received due to lack of attention from Michaela. The store's DM called me earlier on April 5th 2023 while I was at work. I asked him to call me back after 5pm EST and he did not. When I called him at the number that he called me from, someone else answered from a store which was not a help. So on April 5th, I returned to the store and informed Michaela of what the receipt states. Michaela disregarded what I said and kept referencing back to there is nothing they could do. I step out of the store and call T-Mobile customer service which confirmed that we would be able to exchange the device for the correct one and transfer the credit received to the new phone. I go back into the store and ask Michaela to hear out the T-Mobile customer service representative and available options. Michaela refused. I asked if she could call her DM so her DM could speak with them and she said that her DM was no longer accepting calls although I heard her speaking to him moments ago. She then tells me that I need to leave the store and I tell her, while I am on the phone with T-mobile's customer service (recorded line) that I was doing nothing wrong and need my issue which she caused resolved. While yelling at me, around 7:40pm EST, she told me that she needed to close the store before it got too late because of her safety. I told her that the store does not close until 8pm and she should not be closing the store early. While she is at the door holding it open, she calls someone and tells them in a loud manner that she is going to "pop" me which mean "hit" me in slang language. She also turned away customers in front of the

From the owner: Visit the T-Mobile store in Allentown and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3100 Tilghman St #3 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

This one is from the, it was way harder than it's needs to be file…read more We had a Google phone when at barely two months old, the screen partially stopped working. Google's recommendation was to take it to the nearest store from this chain and that they could assess it, do the work and even take care of any warranty issues. Visit 1: I take the phone to the store and technician #1 assesses the device and agrees that the screen is partially shot and no, it doesn't look like there is tons of wear and tear so it should be an easy open and shut case of everything being under warranty. He then tells me that they do not have any screens in stock and that it would be approximately five days until the work can be done. He said I should get a robo email with a date and time to pick it up. Visit 2: I did get the email and I showed up at the date and time. No dice. The screen still isn't in stock yet and technician #2 plays 50 questions with me regarding if I contacted Google, am I ok if need to pay out of pocket, there is tiny nick on the top which could invalidate the warranty, etc. BS aside, it's going to be another four more days. Call 1: Per technician #2, I call the store the day it's supposed to be ready to find out that while they did get the screen in, no, they hadn't started the work yet. Thankfully I called versus just showing up when they told me to show up since they forgot to even start the job. Visit 3: The phone is finally done after they had it for twice as long as initially told to me. Yes, it was all under warranty and my out of pocket was $0 but damn, the process is slow and disorganized to take care of what technician #1 made sound like a piece of cake job. In the future, a big maybe on coming back here because at least so far, the work was done right but if I need it done right away, I'll find another option.

I had malware on my Android A10e. I wanted to run a factory reset but the nature of the malware…read morewas that it prevented connecting to the Internet. I kept getting DNS address errors. So I couldn't log into Samsung's network to authenticate. They helped get past the blocker, log into Samsung and my provider, and run the factory reset. I second the other customers who say professional and thorough. I'll add friendly and very good with customers. Beside the immediate issue, they suggested some solutions for archiving some old devices I have. I have worked in customer service of all kinds, since I entered the workforce nearly 40 years ago, and the team at the Easton uBreakiFix demonstrated the best I have seen from a business in a long time. I recommend them to anyone who needs help with his devices.