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    AT&T Store

    3.7 (3 reviews)
    Closed 10:00 am - 8:00 pm

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    uBreakiFix

    uBreakiFix

    3.0(19 reviews)
    3.6 mi

    This one is from the, it was way harder than it's needs to be file…read more We had a Google phone when at barely two months old, the screen partially stopped working. Google's recommendation was to take it to the nearest store from this chain and that they could assess it, do the work and even take care of any warranty issues. Visit 1: I take the phone to the store and technician #1 assesses the device and agrees that the screen is partially shot and no, it doesn't look like there is tons of wear and tear so it should be an easy open and shut case of everything being under warranty. He then tells me that they do not have any screens in stock and that it would be approximately five days until the work can be done. He said I should get a robo email with a date and time to pick it up. Visit 2: I did get the email and I showed up at the date and time. No dice. The screen still isn't in stock yet and technician #2 plays 50 questions with me regarding if I contacted Google, am I ok if need to pay out of pocket, there is tiny nick on the top which could invalidate the warranty, etc. BS aside, it's going to be another four more days. Call 1: Per technician #2, I call the store the day it's supposed to be ready to find out that while they did get the screen in, no, they hadn't started the work yet. Thankfully I called versus just showing up when they told me to show up since they forgot to even start the job. Visit 3: The phone is finally done after they had it for twice as long as initially told to me. Yes, it was all under warranty and my out of pocket was $0 but damn, the process is slow and disorganized to take care of what technician #1 made sound like a piece of cake job. In the future, a big maybe on coming back here because at least so far, the work was done right but if I need it done right away, I'll find another option.

    I had malware on my Android A10e. I wanted to run a factory reset but the nature of the malware…read morewas that it prevented connecting to the Internet. I kept getting DNS address errors. So I couldn't log into Samsung's network to authenticate. They helped get past the blocker, log into Samsung and my provider, and run the factory reset. I second the other customers who say professional and thorough. I'll add friendly and very good with customers. Beside the immediate issue, they suggested some solutions for archiving some old devices I have. I have worked in customer service of all kinds, since I entered the workforce nearly 40 years ago, and the team at the Easton uBreakiFix demonstrated the best I have seen from a business in a long time. I recommend them to anyone who needs help with his devices.

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    AT&T Store - mobilephones - Updated May 2026

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