I have to send a shout out to managers Zach and also Rade for their TLC and incredible help when I…read moretraded in my Android for my first ever iPhone. I'm not sure if anyone can quite understand what a monumental task it is to switch phone systems. I was pressured into getting a iPhone by my family and completely overwhelmed in the process because I was afraid of losing from my android phone. My sales person was mediocre at best and Rade, despite being a store manager with sales, not her normal job, showed me kindness and patience, reassuring me that the transition would be smooth and helping me pick out my phone with complete honesty and transparency about the pros and cons. I was already warned that the two systems don't play nice and unfortunately, the transfer process got interrupted for unclear reasons. Rade understood my distress and gave me her personal phone number with instructions to come back to the store where we could spend more time repeating the process. Before her next working day arrived, I was becoming increasingly desperate, and texted her. She communicated my situation to her coworker and fellow manager, Zach then booked a special appointment for me with him. It was wonderful to come into the store and be welcomed by him directly. His employee got started trying to help me, but he was unsuccessful, adding to my angst. Zach dropped everything and took over. He showed so much patience, andkindness while he troubleshooted and investigated. He was polished and professional and unhurried and best of all, he was successful in creating a new transfer process. He told me to leave my phone and go get a bite to eat and then come back, reassuring me that he would personally oversee the transferring process. I came back to my new iPhone ready to go armed with all of my data! We fist bumped and celebrated together, and he told me to come back when I was ready to bring back my old phone. I was so grateful I brought the entire team donuts and he was so touched that I took the time to come back and thank him. Customer service is not dead and I'm grateful for hard-working people like Rade and Zach who truly care about the customer Verizon in Wyomissing is lucky to have them both and I will never go anywhere else. Thanks guys!

Thank you Marco! For not only patiently educating us but providing us with two current phones…read moreappropriate for our needs and better internet service. All this while reducing our monthly bill. Marco made our experience comfortable and enjoyable. Thank you!

I've had service electric for many years and I am not happy with the service anymore!! I had…read morepixelating and codes coming up on certain channel which the codes are 225 or 227 and I had a guy come out and check everything out only to tell me to get TiVo and people I know they were out of service for 3 days and I am sick of paying a bill that doesn't have the quality and I am on a fixed income and can't afford another increase with bad service!!

I've had SECTV fiber Internet service for a little over a year now. No issues until July 22, 2026…read morewhen we lost Internet completely. It's still down 6 days later with no end in sight. All we get told is they are working to restore service with no idea when it'll come back. Can't work from home. Can't stream TV. Can't use a computer Unfortunately we're all stuck with inferior service provider choices due to lack of competition. Day 6 and counting. Terrible and inexcusable service, or lack there of. I can barely send this review because my cell phone service is mostly non-existent here at home without Wi-Fi.

They blatantly lied to our face about the built in eSim card. We were here to get a new phone, and…read morewe asked them, multiple times i must add, if the phone would be compatible with an international eSim card, as I was leaving the country on business about a month after purchasing the phone. They assured us that we could easily suspend the phone plan and swap the eSim card. When the time came, we found out the hard way that that was a vile lie. The phone was locked down to the verizon eSim. We would not have purchased the phone if they had not assured us that this would not be the case. I am abhorred and greatly offended by this encounter.

Went to Verizon today with my fiance to get a new iPhone and set up on a new plan. Things seemed…read moregood initially- a sales associate approached us almost immediately asking if we needed help with anything... of course we explained our needs. At that point is where I became a little annoyed: we were told my fiance had to get on the phone himself to explain to the operator that he wanted his own line ect... Isn't this the job of the sales associate? What's the point of coming to a store when we could do all this on our own from home? Anyway, the entire time my fiance was on the phone with the Verizon representative, the store associate was on her personal Facebook/Instagram account scrolling and scrolling... totally unprofessional. Sorry to bother you AT WORK. We had to "interrupt" her a few times to clarify/ask questions and it seemed we got some attitude each time. Fast forward to payment options: I inquired about joining the plan and an employment discount I supposedly have. She immediately denied that I could get the discount but offered no explanation as to why... or if joining was a possibility in the future. We then had some issues with signing in with Apple ID and after a few troubleshooting attempts, we were told "I don't know what to tell you" which I found to be pretty unprofessional as well. Lastly, the store manager was behind the desk pretty much throughout the entirety of the transaction and seemed not to be phased at all by the lack of professionalism. Maybe I'm just expecting too much from this store but for what we pay, I think customers should be entitled to a little more attention and concern. Two stars for convenience and because another associate tried to help us a little more in-depth with the Apple issue, but I personally will not be back or sign onto Verizon.

PC Ninja has come to my rescue more than once and were great to work with. I would highly recommend…read morethem. Recently, my computer was hacked and PC Ninja had to repaired in less than 24 hours. Amazing!

Went in for a simple wifi issue on my lap top and couldn't figure out the problem for the life of…read moreme. It took PC Ninja less than 5 minutes to fix it and even explain to me how to fix it. Great service and great people.

So far their service has been great. Due to some installation issues and a billing question, I've…read morehad to contact them 3 times. Twice I spoke to a human within 5 minutes. They immediately knew what I was talking about and helped resolve the problem. The third time I just used the chat on the website, and again, immediate response and resolution.

We have been without internet for a week. I asked for you to cancel my internet on the 11th and was…read moretold it was done. Then you charged me for march and it shows me as an active customer still. Every time I call in it takes forever to get any help or resolve to my issues. You owe me money in a refund. This is out of control how horrible your customer service is and how little you care to take care of your service and customers. Ten weeks later update. It took a week of no service to cancel. It took them over a week after that to actually remove the internet. Then they never refunded the month of February. They charged me for march. And they owed me money for over charging me from months before. They refuse to pay me so now we will be going another route to handle this. I would avoid this company like the plague at all costs!!! Even the supposed owner who replied has no clue what her or the parent company have done or are doing. In today's business climate I can't belive that this kind of customer service is tolerated by anyone. They have to be paying people for reviews or offering deals to get them at signup. .

They didn't offer us some benefits that another store automatically included w/o paying extra! They…read moretalk the talk, but a lot of it is just schmooz!

The worst company to have i call to ask why im being charged a late fee and i was asking why i was…read morecharged extra $7.00 and was told why im mad for got called a nigger and real disrespectful with me about my bill I've been a customer for over 8yrs and to be treated like this is ridiculous and you just lost a customer I'll take my money somewhere to where I'm respected and could be understood

this company accuses customers for damaging the modem, even though the modem was in perfect…read morecondition when I returned it they are charging me $79 for a modem that I did not damage. They believe UPS at UPS and drop it but I know UPS had lots of family members work for them. They drop them all the time and that's what caused this damage so I will be leaving T-Mobile because the customer service sucks. The Internet sucked and I don't even wanna deal with my phones with them anymore because they are calling me a liar they call me a liar saying that I damage mode when I did not, poor poor customer

Stopped by the T Mobile Store on Woodland Ave in the Wyomissing Shoppes looking for a new…read morePhone Carrier. The Customer Service Rep for T Mobile ; Jineylis; ( Hope i spelled that right ) waited on me. She was knowledgeable; polite; and answered all my questions pertaining to my new phone plan. Having worked in Customer Service in various Industries and sectors during my Employment Career; i can recognize an Outstanding Customer Service Rep and Employee a mile away. With Customer Service in 2024 America severely lacking; or nonexistent at all; it is encouraging to meet a Company Rep that represents her Company well; and provides a hassle fee experience in obtaining a new phone plan.