Louis really the man. Quick service, very knowledgeable on his information about how the phone…read moreworks and allowed time for any questions. Anyone coming to the store please ask for Lou he will take care of you!!!

Before even walking in the door, you might consider reading this…read more.. - We brought our old phones to Manager Lou for a trade-in on a new line promotion, after being told over the phone that the new phones we wanted to buy were in the store. And then... - 1) Lou started by activating our T-Mobile transfer PIN, and only AFTER doing that, he said the new phones weren't actually in the store but in a UPS truck just down the road at the mall (Lou said he knew the driver), and he expected to have them within an hour or two - 2) With the transfer PIN activated, we thought we were stuck so we didn't stop him from continuing to set up Verizon lines on our old phones. I only later learned that I might have been able to halt the transfer without losing my T-Mobile service, even after the transfer PIN was activated, by asking Lou to hand me back my phone and checking my texts from T-Mobile. - 3) 3 days later, the new phones were STILL nowhere to be seen, yet Lou was STILL claiming they were en route in a UPS truck. - 4) He set up our lines with expensive add-ons THAT WE NEVER REQUESTED. - 5) He set them up in a way that Verizon's telesales people said made us ineligible for the new phone promotion that brought us in in the first place (because 1 - some of the lines were set up with conflicting promotions, and 2 - the lines were initialized on our old phones). Even if Lou had a way around these restrictions (doubtful per the telesales reps), and the phones were truly en route (hahaha) and available to us within two days (the remaining window for the promotion), and Lou just wanted to prevent us from buying the new phones from telesales or elsewhere and losing his commission, he never disclosed the odd combination of add-ons and promotions he added to our account. I only saw the whole picture because I found a way to set up the Verizon App without using my PIN, which the App didn't recognize (see #8 below). - 6) Because the website claims cancellation within 3 days would mean a waiver of our line activation charges and Lou had completely lost our trust, we cancelled on day 3. - 7) Thanks partly to Lou's trickery and partly to Verizon's tactics for duping people into overpaying, the website produced a link for us to pay a "final bill" in an amount of over $300 more than what we should have paid. - 8) Because we had canceled the service and Lou DID NOT SET UP THE ACCOUNT WITH THE CUSTOMER PIN WE ASKED HIM TO USE, our account was locked and COULD NOT BE OPENED BY THE REPS IN VERIZON'S CALL CENTER. - 9) It took about a dozen calls to customer service and three LONG trips to a "corporate" Verizon store (Lou is independent not corporate) before a store rep and a phone center rep came up with a way they could work together to unlock the account and apply some credits, but the account is such a mess that 14 days after Lou scammed us the website STILL SHOWS I OWE OVER $100 MORE THAN WHAT I SHOULD BE PAYING AND THAT MY PAYMENT IS OVERDUE. That's despite every rep who's listened to what happened telling me I should only owe an insignificant, prorated amount for 3 days of service. - 10) If you can find the tiny link to Verizon's regulatory disclosures on its website, you'll find its "Unlimited Welcome" line's "additional charges" include four "provider monthly fees" totaling $5.11/mo. These are discretionary revenue-boosters or "junk" fees NOT INCLUDED in the advertised monthly line charges. But in fact, my Welcome line bill included monthly amounts for the same four fees totaling $11.09, $11.55 and $11.55 for my three lines, MORE THAN TWICE THE DISCLOSED AMOUNTS. Responsibility for the hidden, excess fees could lie with Verizon corporate and not Lou's particular store, but either way they're unacceptable. - 11) For context, both T-Mobile and Consumer Cellular include all taxes and fees in their advertised prices, so even before the excess, undisclosed amounts, consumers should adjust Verizon's prices upwards when comparing them with its competitors' prices. - 12) To end on a positive note, most of the Verizon reps who tried to help reduce my final bill (those at the call center and those at the corporate store on Dekalb Pike) were extremely helpful, and I only have good things to say about the Dekalb Pike reps.

This review is intended for Pawn Plus on Lancaster Ave in Reading, Pa. Unfortunately, I recently…read morelashed out at an employee named Tina because of an issue that arose behind an electronic product that I had pawned as a favor for my son. He gave me an incorrect password that was never verified by the employee who handled the transaction. I continued paying the interest for him for months. Eventually I decided to forfeit the pawn since he had more than enough time to retrieve it, but showed zero interest in doing so. The passcode he gave me was incorrect. After expressing my aggravation at him for causing this problem, he gave me another password. I left numerous voicemails with the correct code, assuming the situation would be resolved. I attempted to pawn an item a couple days ago and was told by Tina that she never rec'd my voicemail. After having waited outside for 45 minutes, my patience was gone. I was very angry, rude and disrespectful towards Tina. My stress level that day was at an all time high. I should mention that I receive a service connected pension for PTSD, which at times, can be difficult to control. I called the location on Penn St and was told to come over immediately, no problem, he'd take care of me. After waiting at that location for another hour for the representative to assist me, I'm told that I'm still banned. I explained that I'd left numerous messages with the code. The mgr asked why I hadn't gone in person to handle it. I explained that it seemed like every time I stopped by, there was a note on the door stating they were at lunch or, there were 6 ppl ahead of me in line. Since they usually couldn't retain employees at that location for longer than a month, she worked alone, handling a caseload of 3 employees. It wasn't uncommon to have to wait at least 90 minutes to get inside. I have never successfully called that location and had an actual person answer the phone. The manager at Penn St admitted that they don't listen to voicemails since they have at least 600 of them per day. I don't get how a company claims to value their customers, yet refuses to answer calls or listen to voicemails, but that's another subject entirely! He said that he was told that I was rude to her as well. I need to admit that I was very aggressive verbally. In fact, my behavior was totally unacceptable. She did not deserve my wrath. I was angry at my son for creating this problem and angry at myself for allowing it. When I look back, she was the only employee that didn't quit and apply for unemployment benefits. The turnover was insane, yet she continued showing up on a daily basis. She remained loyal to the company, despite the huge turnover, frustration and fear during Covid. She deserves 10 stars instead of 5 which is the limit for having to deal with difficult customers like myself. I heard that she will be leaving soon for a better opportunity. I'm embarrassed for behaving so badly and again, I'd like to offer my sincerest apology for not treating her with the respect she deserved. I should mention that initially, I was annoyed with the manager at Penn St who said that now that I needed them, I came in with the code. I repeated that I left many messages and attempted to visit several times. I reminded him to check my account because not only did I pawn, I purchased thousands of dollars of jewelry that I either gave as presents to family or, resold on ebay. On Black Friday, before the pandemic I dropped $2000 on jewelry, so to say I only came in when I needed them was an insult. I think after reviewing my account which reflected many big ticket purchases as well as a fair number of pawns, he apologized and extended his hand which I respect him for. I wish Tina luck in her future endeavors and look forward to hopefully reestablishing a relationship with them in the future.

The worst pawn shop I have ever been in. They have one attendant. She has you waiting in line for…read moremore than an hour to say that they only except top of the line pneumatic and power drills.. the lady in front of me waited for the same amount of time only to be turned away because the store was not accepting debit cards for payments.. the store is pretty much empty..I would report the place to the BBB as well as Consumer Affairs.. but it honestly would probably be a waste of time, because apparently, the owner doesn't care either way..

Always pleasant and always friendly. Helpful and quick! Convenient location!…read more Note: staff has horse allergies; please be courteous and do not enter if you work, live or play around our equine friends.

Great place to get your fingerprints done, handle mailing something, or to open a PO Box. Lady…read morebehind the counter was very nice and helpful. Would recommend and will return. Located in the corner of the Plaza by the Armed forces career center.

Great people. Friendly staff. Always ready to help any way the can. Have a lot of items to choose…read morefrom.

This is one of those places that even when they are busy it feels like they've got everything under…read morecontrol. Great service and friendly staff. They can get you taken care of quickly.

Very helpful and understanding. I use this office often with nary a problem. Prices are fair to…read moreme. Charlie