On April 4th 2023, my mother and I visited a T-mobile store. When we walked in, the sales…read morerepresentative, later identified as Michaela the Store Manager, asked us what she could do for us. We informed her that we would like to upgrade my mother's phone to the latest iPhone. I decided that I too would want to upgrade my iPhone and my mother's iWatch. Michaela asked which iphone, I responded the latest they have. She showed us to the iphone section and recommended we trade in our iphones for the latest iphones in the larger size. Then she left us. As we waited, from across the room while she was attending another customer, Michaela asked us which phone we would want in an elevated voice. We told her we would like what she had recommended. Michaela goes to the back and gets a few devices then we go to the counter where the register is. At this time, there was another store representative and other customers. There was a particular customer that wanted to pay a phone bill. He seemed confused about the store he was in. Michaela was short and rude with this customer which happened to be an elderly person, not tech-savvy and confused. Instead of being compassionate, Michaela was totally unprofessional. Michaela shifts her focus back to us and tells us that we must purchase an accessory with the new iphones and that this was an Apple policy. My mother and I were surprised as we have never heard this before. Although we did not need it, to comply with Apple's requirement of purchasing an accessory with the new iphones, we inform Michaela that we would go with an Apple Tag and a pop ring for the two iphones. Then Michaela begins unpacking packages and asks for a credit card. She tells us the total and we pay for my mom's phone and accessory first. After the transaction, Michaela places my mom's new phone by my mom's old phone in front of us. The new phone is not the iphone my mother wanted. We informed Michaela of this and again, she was short, rude and unprofessional- this time towards us. She said there was nothing that could be done besides us paying a restock fee however, we could not get the old phone back, would need to pay for a new phone and we would lose the credit received for the old phone. None of this made sense, especially because it all turned out this way due to the lack of service and attention Michaela provided. Since Michaela said nothing could be done, we believed her (big mistake). We were so dissatisfied with the T-mobile service we received from Michaela, Apple policies (made up by Michaela), and T-mobile policies (made up by Michaela) that I told her we no longer wanted to proceed with my phone upgrade, required accessory or new iWatch. We left the store for about 30 minutes while Michaela transferred the data from my mom's old phone to the new phone. We later returned to pick up the new phone and Michaela said that because the old phone was cracked, we might not receive the credit. Michaela should have inspected the phone prior to the transaction. I asked Michaela for her DM's phone number or email. She said that she could not provide this information. This whole day was a scam. After we left the store, I carefully read the receipt and consulted with a former T-mobile associate. Per the receipt and the former T-mobile associate, we would be able to return or exchange the incorrect iphone we received due to lack of attention from Michaela. The store's DM called me earlier on April 5th 2023 while I was at work. I asked him to call me back after 5pm EST and he did not. When I called him at the number that he called me from, someone else answered from a store which was not a help. So on April 5th, I returned to the store and informed Michaela of what the receipt states. Michaela disregarded what I said and kept referencing back to there is nothing they could do. I step out of the store and call T-Mobile customer service which confirmed that we would be able to exchange the device for the correct one and transfer the credit received to the new phone. I go back into the store and ask Michaela to hear out the T-Mobile customer service representative and available options. Michaela refused. I asked if she could call her DM so her DM could speak with them and she said that her DM was no longer accepting calls although I heard her speaking to him moments ago. She then tells me that I need to leave the store and I tell her, while I am on the phone with T-mobile's customer service (recorded line) that I was doing nothing wrong and need my issue which she caused resolved. While yelling at me, around 7:40pm EST, she told me that she needed to close the store before it got too late because of her safety. I told her that the store does not close until 8pm and she should not be closing the store early. While she is at the door holding it open, she calls someone and tells them in a loud manner that she is going to "pop" me which mean "hit" me in slang language. She also turned away customers in front of the

From the owner: Visit the T-Mobile store in Allentown and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3100 Tilghman St #3 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

3/19/22 I was in need to upgrade my iPhone 7 and stopped in this store. The staff was cheerful and…read moreknowledgeable of their products. I chose the iphone13 and I love my new phone. I was assisted by the store manager Heather who also helped me pick out which accessories I needed. All of my data/ contacts/ photos were transferred to my new phone seamlessly and quick. It was the easiest new phone purchase I have ever made. I also just happened to be there on the day the new Alpine Green color was released by Apple and they were in stock. I would highly recommend this AT&T portables location if you are thinking about upgrading or purchasing a new phone.

From the owner: AT&T, serving over 81 million wireless customersread more

I've been there several times, and generally am at least treated with respect, even if they cannot…read morehelp me with problems related to the phone I bought there. Today, there were 3 staff members there, and the first one available to speak to me excused herself and took what sounded like a personal call outside, while keeping me waiting for more than a few minutes. Upon her return, she was downright rude and dismissive with each question I had. So my very expensive phone is not working, and neither Apple store nor AT&T store where I bought it can help. Multiple phone calls to AT&T and Apple, also no resolution. The worst part was being treated rudely, particularly since I was a polite customer just trying to get my phone working correctly. Great location but I am shocked at the behavior of a staff member working in customer service and treating a customer that way.

I wish I could give less than 1 star. I've been to this location 4 times now. 3 out of the 4…read moretimes I left without any help and any acknowledgment that I was even there. The 1 time someone did ask me if I needed any help, they said they couldn't help me with getting a new phone because my warranty ran out, even though I had paid them phone insurance for the last 2 years. I then immediately went to the Whitehall location and had a new phone in minutes. I don't know what the problem is with this place. It seems like a waste of good commercial space. After going there and ending up with a 0-4 record, I'm done wasting any more of my time there.

I had almost the opposite experience from the one described here, so I wanted to chime in as…read moreanother customer. First, this is not some random third-party place like Best Buy or Target that just happens to sell Verizon along with everything else. It's a Verizon Authorized Retailer, which means they use the same Verizon systems and can basically do the same things a corporate Verizon store can -- upgrades, new lines, activations, SIM/eSIM, billing changes, troubleshooting, etc. I've gone to both corporate Verizon stores and this location, and the big difference I noticed is how much more time they spent actually helping me. At corporate stores I've often been rushed, told to call customer service or "do it online," and sent on my way. Here, they actually sat down with me, explained my options, and took care of everything right there -- including on a phone I didn't even buy from them. There are times when specific SIM cards or certain inventory can be limited, and that can definitely be frustrating, but that doesn't mean they're "pretending" not to have them just to force a sale. In my case they explained the difference between physical SIM and eSIM and still helped get me activated without trying to push a random phone on me. Also, from what I understand, Verizon has been moving more and more everyday service over to authorized retailers like this one and relying less on corporate stores. So it actually is in people's best interest to get familiar with these locations -- they're going to be the face of Verizon for most of us going forward. Everyone is entitled to their experience, but painting all authorized retailers as "only wanting to sell you something" just doesn't match what I've seen at this store. If you're reading these reviews and are unsure, I'd say at least give them a fair shot before writing them off.

Wilder was so nice, kind, and helpful with assisting my teenager daughter and I with phone upgrades…read moreand adding an iPad. What should have been easy, quickly turned complicated due to storage issues, but Wilder navigated everything with ease, knowledge, and grace. I am grateful for all of his help. He is a gem!

Edwin was so helpful and made what can be a stressful experience, enjoyable. He helped me add a…read moreline to our cellphone plan and told us about the current specials. He was the only person working in the store, but handled the many customers that came in while we were there easily. I would certainly recommend this store.

Went to store to activate SIM card for new account. One customer in front of me being helped with…read moreno one else in store. Sales person politely said "we'll be right with you ". After sitting patiently for 15" another customer entered the store. A second sales person appeared from the back room and immediately helped the young woman without inquiring who was next or the first sales person informing him that I was next. Needing to get back to work, I left without any comment by the sales staff or being able to activate my new account.

Stay away from this location. Celeste is who we dealt now she with won't respond to an email and…read morethey don't answer their phones either. They quoted us a price and now corporate is saying something totally different also said there will be a link for the Free NFL Ticket sent to our email address and corporate also said that isn't true. Said the activation fees were all covered with our payment which wasn't true either. She told my wife to call Verizon once her phone was paid off to activate her account and that is a cluster and not the process either. Pathetic customer service.

This store is a total and complete bunch of fraudulent crooks!! They sell junk phone and don't…read moreissue refunds and charge a restocking fee which is illegal. The contact person that is listed in the store to call for questions the phone number goes to a voice mail and they never return a call. This store is a total fraud and should be avoided at all times. Beware trying to get a restocking fee and a refund too. They are liars and crooks!! Best of luck to you.

I purchased a used XBOX 360 console, used games and two controllers from this place many years ago…read more The price of the whole package deal was fair. I was able to browse the store for awhile and would have purchased other electronics as well but wanted the XBOX 360.. The gentleman that sold me the console assured me while it was used, it was tested and works properly. The original labels from Microsoft were split at the markings where the case would separate from the unit, which means the casing at least once was opened. This unit was heavily used my myself and family for several years without ever having any issues along the way I'll have you know it was purely due to overuse that SEVERAL YEARS later after I got my tested unit from Almir Co unfortunately my machine suffered red ring of death? That's just how it is in the gaming community, consoles reach their life expectancies. Those games and controllers work to this day though. It is not Almir's fault the XBOX doesn't work anymore.... I ask you to read this review and ask yourself if you can believe THIS review or believe your own experience

If you have Apple products please I repeat DO NOT BRING THEM HERE. Terrible Apple service. Also…read moreeverything apple they they supposedly "fix" your apple product is not saying the parts that they added was not an apple product and your devices will go down hill from there. Screens randomly glitching and restarting. I mean while you have the gps on and the product was fixed allegedly that same day. Don't waist your time just go to Apple. Also after having them touch and mess up your Apple products. Apple will not take your product for trade in or anything because their making your phone int an android of some sort.

I purchased a screen protector for my Google pixel 7 pro and my fingerprint scanner would not work…read morewith it.l took it back with my receipt But it was 10 days and they would not do anything for me.Lesson learned that was a waste of 26.00 dollars.No returns after 7 days.I will not be using them anymore for anything.

I had an issue with my iPhone and they fixed it on the spot with no issues. The guy that works…read morethere is nice and really knowledgeable. I highly recommend this store and will use them in the future!