Kyle. These 5 stars are entirely for Kyle. My wife and I bought four phones over two days from him…read more He was the only one working in the store both days we came in. He was friendly, super knowledgeable, patient, and overall just seemed like a nice guy. No matter how many people came in after us and had to wait, he greeted them all. At one point, he was helping us, there were three other people waiting, and the phone was ringing... Kyle handled it all without making anyone seem rushed, he was fully focused on us, and the phone customer. He was unflappable. Kyle is an incredibly hard working, super competent person. He deserves many raises and many promotions. I don't usually write reviews and the words I have written here don't do Kyle nearly enough justice, but I had to try.

I was waiting for half hour and left. Went to 3 other stores,came back and waited for well over 45…read moreminutes. Only one person in the store to help. Manager was in the back room. She could tell I was here waiting, CAMERAS... After 45 minutes I paid the bill. NOT RIGHT At ALL. Go to hell AT&t ... Make me go through this everytime.

On April 4th 2023, my mother and I visited a T-mobile store. When we walked in, the sales…read morerepresentative, later identified as Michaela the Store Manager, asked us what she could do for us. We informed her that we would like to upgrade my mother's phone to the latest iPhone. I decided that I too would want to upgrade my iPhone and my mother's iWatch. Michaela asked which iphone, I responded the latest they have. She showed us to the iphone section and recommended we trade in our iphones for the latest iphones in the larger size. Then she left us. As we waited, from across the room while she was attending another customer, Michaela asked us which phone we would want in an elevated voice. We told her we would like what she had recommended. Michaela goes to the back and gets a few devices then we go to the counter where the register is. At this time, there was another store representative and other customers. There was a particular customer that wanted to pay a phone bill. He seemed confused about the store he was in. Michaela was short and rude with this customer which happened to be an elderly person, not tech-savvy and confused. Instead of being compassionate, Michaela was totally unprofessional. Michaela shifts her focus back to us and tells us that we must purchase an accessory with the new iphones and that this was an Apple policy. My mother and I were surprised as we have never heard this before. Although we did not need it, to comply with Apple's requirement of purchasing an accessory with the new iphones, we inform Michaela that we would go with an Apple Tag and a pop ring for the two iphones. Then Michaela begins unpacking packages and asks for a credit card. She tells us the total and we pay for my mom's phone and accessory first. After the transaction, Michaela places my mom's new phone by my mom's old phone in front of us. The new phone is not the iphone my mother wanted. We informed Michaela of this and again, she was short, rude and unprofessional- this time towards us. She said there was nothing that could be done besides us paying a restock fee however, we could not get the old phone back, would need to pay for a new phone and we would lose the credit received for the old phone. None of this made sense, especially because it all turned out this way due to the lack of service and attention Michaela provided. Since Michaela said nothing could be done, we believed her (big mistake). We were so dissatisfied with the T-mobile service we received from Michaela, Apple policies (made up by Michaela), and T-mobile policies (made up by Michaela) that I told her we no longer wanted to proceed with my phone upgrade, required accessory or new iWatch. We left the store for about 30 minutes while Michaela transferred the data from my mom's old phone to the new phone. We later returned to pick up the new phone and Michaela said that because the old phone was cracked, we might not receive the credit. Michaela should have inspected the phone prior to the transaction. I asked Michaela for her DM's phone number or email. She said that she could not provide this information. This whole day was a scam. After we left the store, I carefully read the receipt and consulted with a former T-mobile associate. Per the receipt and the former T-mobile associate, we would be able to return or exchange the incorrect iphone we received due to lack of attention from Michaela. The store's DM called me earlier on April 5th 2023 while I was at work. I asked him to call me back after 5pm EST and he did not. When I called him at the number that he called me from, someone else answered from a store which was not a help. So on April 5th, I returned to the store and informed Michaela of what the receipt states. Michaela disregarded what I said and kept referencing back to there is nothing they could do. I step out of the store and call T-Mobile customer service which confirmed that we would be able to exchange the device for the correct one and transfer the credit received to the new phone. I go back into the store and ask Michaela to hear out the T-Mobile customer service representative and available options. Michaela refused. I asked if she could call her DM so her DM could speak with them and she said that her DM was no longer accepting calls although I heard her speaking to him moments ago. She then tells me that I need to leave the store and I tell her, while I am on the phone with T-mobile's customer service (recorded line) that I was doing nothing wrong and need my issue which she caused resolved. While yelling at me, around 7:40pm EST, she told me that she needed to close the store before it got too late because of her safety. I told her that the store does not close until 8pm and she should not be closing the store early. While she is at the door holding it open, she calls someone and tells them in a loud manner that she is going to "pop" me which mean "hit" me in slang language. She also turned away customers in front of the

From the owner: Visit the T-Mobile store in Allentown and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3100 Tilghman St #3 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

3/19/22 I was in need to upgrade my iPhone 7 and stopped in this store. The staff was cheerful and…read moreknowledgeable of their products. I chose the iphone13 and I love my new phone. I was assisted by the store manager Heather who also helped me pick out which accessories I needed. All of my data/ contacts/ photos were transferred to my new phone seamlessly and quick. It was the easiest new phone purchase I have ever made. I also just happened to be there on the day the new Alpine Green color was released by Apple and they were in stock. I would highly recommend this AT&T portables location if you are thinking about upgrading or purchasing a new phone.

From the owner: AT&T, serving over 81 million wireless customersread more

I had almost the opposite experience from the one described here, so I wanted to chime in as…read moreanother customer. First, this is not some random third-party place like Best Buy or Target that just happens to sell Verizon along with everything else. It's a Verizon Authorized Retailer, which means they use the same Verizon systems and can basically do the same things a corporate Verizon store can -- upgrades, new lines, activations, SIM/eSIM, billing changes, troubleshooting, etc. I've gone to both corporate Verizon stores and this location, and the big difference I noticed is how much more time they spent actually helping me. At corporate stores I've often been rushed, told to call customer service or "do it online," and sent on my way. Here, they actually sat down with me, explained my options, and took care of everything right there -- including on a phone I didn't even buy from them. There are times when specific SIM cards or certain inventory can be limited, and that can definitely be frustrating, but that doesn't mean they're "pretending" not to have them just to force a sale. In my case they explained the difference between physical SIM and eSIM and still helped get me activated without trying to push a random phone on me. Also, from what I understand, Verizon has been moving more and more everyday service over to authorized retailers like this one and relying less on corporate stores. So it actually is in people's best interest to get familiar with these locations -- they're going to be the face of Verizon for most of us going forward. Everyone is entitled to their experience, but painting all authorized retailers as "only wanting to sell you something" just doesn't match what I've seen at this store. If you're reading these reviews and are unsure, I'd say at least give them a fair shot before writing them off.

It was horrible and completely unacceptable! The staff has…read morevery little customer service knowledge. I say that because I dealt with 3 representatives and a manager. After 7 days of waiting for the phone that we had paid for all we got was more and more aggravation. Not one staff member showed an ounce of empathy!!! When there were legitimate questions asked , what we got back was " there is nothing we can do"! If they thought your questions were asked again everyone of the staff told us they were being disrespected. They took no responsibility for the delays and told us we could not cancel the order. They showed us how NOT to run a franchise! I don't think that business on orocks rd will be around with the same franchisee! There reviews are terrible and starches thier business practices! I would never recommend them ! They suck!!!

Edwin was so helpful and made what can be a stressful experience, enjoyable. He helped me add a…read moreline to our cellphone plan and told us about the current specials. He was the only person working in the store, but handled the many customers that came in while we were there easily. I would certainly recommend this store.

Went to store to activate SIM card for new account. One customer in front of me being helped with…read moreno one else in store. Sales person politely said "we'll be right with you ". After sitting patiently for 15" another customer entered the store. A second sales person appeared from the back room and immediately helped the young woman without inquiring who was next or the first sales person informing him that I was next. Needing to get back to work, I left without any comment by the sales staff or being able to activate my new account.

Excellent service getting protective glass screen protectors replaced under warranty…read more Professionally done with a smile by Tatiana!

Stay away from this location. Celeste is who we dealt now she with won't respond to an email and…read morethey don't answer their phones either. They quoted us a price and now corporate is saying something totally different also said there will be a link for the Free NFL Ticket sent to our email address and corporate also said that isn't true. Said the activation fees were all covered with our payment which wasn't true either. She told my wife to call Verizon once her phone was paid off to activate her account and that is a cluster and not the process either. Pathetic customer service.

Abe did an excellent job on an iPhone screen repair. He was very competent, very helpful, and very…read morepolite, and the price was better than anybody else's I've seen. It took about an hour and three-quarters from start to finish, including an iTunes reset (and a *lot* of other customers Abe was dealing with at the same time). Plenty fast enough for my needs.

I thought this was an abstaining company. I dropped my two devices off and since then trying to go…read morepick them back up and they have a voicemail on their phone. That's saying that the store is closed due to flooding that happened a month ago back in July and it's August about to be the end of August. You can't leave a message when you go there. They're never open so it's making me wonder what's going on. I'm not right now with store very disappointed

I was recently at Cellairis twice. I'll admit my first visit was on a whim as I was at LVM and…read moreneeded a better case for my iphone. Walked in and talked with Eric, and 15 minutes later had new screen protector and a great case. A week later I decided to add a wireless charger that I'd gotten on Amazon. Again, walked in without appointment and he graciously set that up for me and got it working and then even installed a new high capacity battery. So for a total investment around $140 and 30 minutes, my phone is renewed. What's more I learned several things as he worked on it and taught me. It can be done. Without long waits. Without great expense. Friendly and even educational service. These guys know what they're doing and stock all the parts and offer the repair services that the manufacturer offers.

I purchased a screen protector for my Google pixel 7 pro and my fingerprint scanner would not work…read morewith it.l took it back with my receipt But it was 10 days and they would not do anything for me.Lesson learned that was a waste of 26.00 dollars.No returns after 7 days.I will not be using them anymore for anything.