Kyle. These 5 stars are entirely for Kyle. My wife and I bought four phones over two days from him…read more He was the only one working in the store both days we came in. He was friendly, super knowledgeable, patient, and overall just seemed like a nice guy. No matter how many people came in after us and had to wait, he greeted them all. At one point, he was helping us, there were three other people waiting, and the phone was ringing... Kyle handled it all without making anyone seem rushed, he was fully focused on us, and the phone customer. He was unflappable. Kyle is an incredibly hard working, super competent person. He deserves many raises and many promotions. I don't usually write reviews and the words I have written here don't do Kyle nearly enough justice, but I had to try.

I was waiting for half hour and left. Went to 3 other stores,came back and waited for well over 45…read moreminutes. Only one person in the store to help. Manager was in the back room. She could tell I was here waiting, CAMERAS... After 45 minutes I paid the bill. NOT RIGHT At ALL. Go to hell AT&t ... Make me go through this everytime.

came in with a shattered phone and it was fixed within 15 minuets. so helpful and definitely would…read morego again

****STAY AWAY****** this ****THEIF*** told me my ps4 has a…read morebad motherboard and they cant fix it and said to call sony. they will replace it . ... i called sony (the real techs). not this LOWLIFE THEIF!! from ***HAPPY FIX****sony says the diagnosis was totally wrong ..and sony got it running great in under 10 minutes!!! this joke couldn't get it running? sad... and this LOSER LOWLIFE *****THEIF***wont refund my 26 dollars .thats ok though hes struggling with his 5 customers a day hes desperate and it shows. ( dont care) what a pathetic lie and pathetic attempt to try to diagnose the problem . ... and he had it for 5 days with no phone call back...i had to go there ***** i'll be spreadin the word all over ... believe it............... ****HAPPY FRAUDS*****... should be the name****THEIF**** good luck with your failing pathetic so called business......*******THEIF

Very professional. Fair prices. Top Notch, quality repair on my phone. Quick service. Highly…read moreRecommend! Great job guys! I hope I never break my phone again, but if I do, u're definitely my #1 choice!

Called them and they said they were open. Went there 10 minutes later 10:30am nobody was around and…read morethe gate was down. After waiting 20 minutes the person on duty open up around 11 and said he was on break ( open up at 10 on break at 10:30?). Ordered the screen for my wife's phone said 3 days okay would call me when it was done.... three days no call. I go there they damaged the new screen. Would take another 3 days for the new screen to get there and they would call me....3 days no call. I called 3 times no answer. Go there the screen won't get there until the next week. Couldn't call me or answer phone to let me know. Finally the following week it was finished. They did call. The ONLY time they called me. This is a very poorly run business....all I can say. I would avoid.

Excellent service getting protective glass screen protectors replaced under warranty…read more Professionally done with a smile by Tatiana!

Stay away from this location. Celeste is who we dealt now she with won't respond to an email and…read morethey don't answer their phones either. They quoted us a price and now corporate is saying something totally different also said there will be a link for the Free NFL Ticket sent to our email address and corporate also said that isn't true. Said the activation fees were all covered with our payment which wasn't true either. She told my wife to call Verizon once her phone was paid off to activate her account and that is a cluster and not the process either. Pathetic customer service.

I had almost the opposite experience from the one described here, so I wanted to chime in as…read moreanother customer. First, this is not some random third-party place like Best Buy or Target that just happens to sell Verizon along with everything else. It's a Verizon Authorized Retailer, which means they use the same Verizon systems and can basically do the same things a corporate Verizon store can -- upgrades, new lines, activations, SIM/eSIM, billing changes, troubleshooting, etc. I've gone to both corporate Verizon stores and this location, and the big difference I noticed is how much more time they spent actually helping me. At corporate stores I've often been rushed, told to call customer service or "do it online," and sent on my way. Here, they actually sat down with me, explained my options, and took care of everything right there -- including on a phone I didn't even buy from them. There are times when specific SIM cards or certain inventory can be limited, and that can definitely be frustrating, but that doesn't mean they're "pretending" not to have them just to force a sale. In my case they explained the difference between physical SIM and eSIM and still helped get me activated without trying to push a random phone on me. Also, from what I understand, Verizon has been moving more and more everyday service over to authorized retailers like this one and relying less on corporate stores. So it actually is in people's best interest to get familiar with these locations -- they're going to be the face of Verizon for most of us going forward. Everyone is entitled to their experience, but painting all authorized retailers as "only wanting to sell you something" just doesn't match what I've seen at this store. If you're reading these reviews and are unsure, I'd say at least give them a fair shot before writing them off.

It was horrible and completely unacceptable! The staff has…read morevery little customer service knowledge. I say that because I dealt with 3 representatives and a manager. After 7 days of waiting for the phone that we had paid for all we got was more and more aggravation. Not one staff member showed an ounce of empathy!!! When there were legitimate questions asked , what we got back was " there is nothing we can do"! If they thought your questions were asked again everyone of the staff told us they were being disrespected. They took no responsibility for the delays and told us we could not cancel the order. They showed us how NOT to run a franchise! I don't think that business on orocks rd will be around with the same franchisee! There reviews are terrible and starches thier business practices! I would never recommend them ! They suck!!!