I would give zero if I could. Joe is condescending, egocentric, rude, and unprofessional. Hopefully…read moremy review can save someone else a lot time and headache. After an accident where I crushed my hand, my engagement and wedding rings were damaged and needed to be cut off, I turned to Urbanowicz Jewelers for help in restoring them. Please don't make the same mistake I did! My wedding band had very little damage other than the shank being split where it was cut off of my finger, so no surprise when it was done first. I had to sign some papers and pay my deductible for them to proceed with my engagement ring, and while I was there, they returned my band. In the mix of signing things I didn't pay much attention to my band. When I got home I could barely get it off of my finger. Upon further inspection it was no where near round, and lying flat on the table it wasn't straight. I brought it back to the store and was given several excuses why it was returned in the condition it was, first they said that to straighten it they would run the risk of the diamonds coming loose, then they said to properly repair it they'd need to replace the shank. . these were both explained as possibilities when they did the intake and I said that was fine, just do what it takes (I was paying cash for the band repair and using my insurance for the engagement ring). We then realized that somehow "joining the shank back together" took the ring from a 6.5 to not even a 6.... I was incredibly uneasy at this point and was questioning if I wanted them to continue work on my engagement ring that had a good deal more damage to it than the band. After some coaxing from John and Vanessa (who were both very kind through the entire ordeal), I left the band there for them to take another crack at. I put a call in to my insurance adjuster, only to find out the paper Urbanowicz Jewelers had me sign before work started was for them to be paid. So there wasn't much I could do at this point other than let them complete what they started. My adjuster said that she authorized them to do a full remake but they felt confident that they really only needed to replace a few stones, replace the head, solder the VERY thin shank and reapply the milgrain. Urbanowicz Jewelers called me about a week later to let me know my ring was ready. I went in and gave them a once over and apologized for being emotional over the band and thanked Vanessa for being so kind. As soon as I got in the car I wanted to snap a picture in the natural light to send my hubby, but in the photo the ring looked super wonky. I was thinking maybe my band wasn't lying flush anymore because the new stone faces up a tiny bit larger. When I got home I put them on a flat surface and realize that the head holding the center diamond is cockeyed, the prongs look terrible and are not evenly holding the stone, and the band is totally crooked and twisted on both sides of the center diamond. I sent my adjuster photos asking if this was the best I could hope for and she and her manager were SHOCKED at the poor quality of the work. Their entire team all agreed, without question, that it was no longer the same quality as before the incident. They did not fix the milgrain anywhere on the ring and where they reset the smaller princess cut diamonds what milgrain was there, they crushed when they sloppily folded the channel setting over the stones. My insurance company asked me to go in and ask them to give it another look. Which I did, this is when Joe stepped in and said it looked great, he then commented on my wedding band all but accusing me of lying about the size it was and suggesting that when it was cut off perhaps some of the gold "fell off".... I suggested once more that perhaps they could take a closer look at my engagement ring because my insurance company agreed with me that the quality was not what was expected given the fact that they had authorized a full remake. I was then going to go on to say "I'm not a jeweler, but I respect my insurance companies opinion" however he cut me off at "I'm not a jeweler" to say "no? apparently you're an expert". At this point I happily left the store knowing that his disgusting attitude and ego would mean my insurance company would allow me to take my rings somewhere with a competent goldsmith.

I took my CITIZEN'S Eco-Drive Satellite Wave watch my passed wife bought me years ago there to have…read moreit fixed. A number of other shops couldn't and wouldn't touch it because of the technology involved. My watch was fixed in about a week and looked terrific too. The folks at the Caste Village store are very knowledgeable and very kind souls that give you the type of service that make you want to come back and I would just like to say "THANK YOU" !!!

A friend recommended Yuriy's and I completely agree with her. We found exactly the ring we were…read morelooking for and look forward to them making the wedding band to match. Everyone there is so friendly. Yuriy and Nick were so nice and helpful. The prices are reasonable and the selection is great, plus they can design anything you want. Some of the pictures on the wall and that Yuriy showed us on his phone are just amazing. They do it all and it sparkles and shines. If you're lucky, you'll also get to meet Snickers - one of the most chill and adorable dogs I've ever met. Also super friendly. Best greeter ever!

Yuriy is a damned mastermind…read more I original went to him for my wife's engagement ring. I had already been to a few shops in the Clark Building and felt I was being ripped off. My buddy alway bragged about Yuriy's so I thought it would be worth the walk. I told him what I had been looking at and he told me he could deliver it, and cheaper than the shops at the Clark building. He didn't even know what I was previously quoted and he delivered a beautiful ring for less than what other jewelers were asking. Next, I wanted a unique gift for my wife. I went in with an extremely vague request: Skulls and black diamonds. Within a few minutes he had an idea and a few days later, he sent me a stunning rendering of the ring and I loved it. Within a couple weeks she had the most unique ring I've seen and went above and beyond the render. Yuriy has gained my loyalty with his honesty, creativity, and dependability.

We visited for their Valentine's Day open house and it was so cute! The workers are incredibly…read morehelpful and even cleaned my ring for free! The store itself is well organized and I was shocked to see they also have a large selection of vintage jewelry as well.

I had a custom ring brought in from Santa Fe New Mexico .,…read more We had them purchase a carat & half BEAUTIFUL marquis that they set in our band . We are extremely happy with the outcome .. Bob Taylor & his employee Susan were as professional And knowledgeable as I expected

Excellent service. The two lovely ladies were very helpful. And Arron treated my exchange very…read morefairly.

I purchased a beautiful ring. Awesome deal. The staff was very very helpful and have me a nice…read moredeal. I will do all my future business here. I will also tell all my friends and family to go no where else.

Richard the owner is very professional. There is beautiful jewelry at very reasonable prices. I go…read morethere for all of my jewelry needs. I highly recommend Southside Jewelers and Richard.

I met Rich the owner & he was very kind & really professional as well. I feel he gave me what my…read morethings were worth. While I was there I looked at the jewelry he displays and it is gorgeous. I felt very satisfied with how he treated me that I went back with other jewelry I wanted to sell. He also bought coins from me as well. Anything I want to sell or would want to buy, I will only go to his store. Highly recommend.

I've been there multiple times and each time I'm impressed with their friendliness, helpfulness,…read moreand professionalism.

I went here in 2022 to have my watch battery replaced. In 2022 they charged me $7.50 to change my…read morebattery. I went back 2 weeks ago for a battery replacement and this time the cost was $25.00! I knew inflation was high, but really? For a common battery? I'm sure everyone is professional and knowledgeable about the Jewelry industry, but I think for return customers, perhaps they should consider the cost.

Giant Eagle in Brentwood, Dan is an excellent General Manager, I don't often see higher management…read moreon the floor restocking shelves as he does. He's the go-to if there are any issues as I've seen some poor reviews about that location. I don't believe he gets the credit he deserves he's always so busy so if you ask to see him please be patient.

This is a decent enough spot to do "some" shopping. I put some in quotations for a reason. This…read moreis definitely not your spot for one stop shopping. But it does have a decent spread of stores to choose from. Like the name says, this is a town square. Complete with a post office and tax service center. Other stores that dot the area range from sports ware to grocery. There are also some chain stores that pop up in every shopping destination that you stop at. I really love the layout they have here as it makes you feel like you are in a close knit community. I'm sure if I would have stopped here during a warmer month I would have probably just sat there and people watch. It's actually beautiful, all red brick, a nice walkway in the center. Maybe I will stop back here when it is warmer, there will be more people around by then and I won't be blown across the parking lot by the gusts of bone chilling air.

Stacey and her staff are amazing. She was referred to me a few years ago from a close family…read morefriend who is also in the jewelry industry. At that time, I was looking for a 15 year anniversary ring for my wife. Stacey found us a diamond that was second to none. My wife picked out one of Stacey's amazing halo settings and within a few days, my wife was happily wearing it! And due to a loss of my wife's original engagement ring, we were in the market for a replacement. Stacey worked directly with our insurance company to maximize their payout. She did a great job and got an additional $2,100 more than I was able to squeeze out of them. Of course, my wife desired to upgrade. Once again, Stacey found us an amazing GIA certified diamond that is stunning! We again chose one of Stacey's settings and it is beautiful. Between these two rather large purchases my wife has picked up a few other pieces. Don't forget to have her put you on the mailing lists. Some pretty good deals.

Recently went through the process of ring shopping at Brooks Diamonds and they made a nervous…read moreexperience very easy and calming. Everybody involved was very helpful and I would highly recommend to anybody who wants to go through the process and is looking for smart, trustworthy people!

I found this shop when searching for a local place to fix my gold necklace. After calling around…read morethey offered the best price and timeframe so chose it. It is right off West Liberty and they have their own parking which is a plus, was worried about that! Anyway the clasp and a link on my chain broke and owner fixed it for $22, got back in a week! His staff are very nice and helpful as well. Will definitely be back and recommend!

We had such a wonderful experience at Truver's and can't recommend them enough!…read more From beginning to end, it was a pleasure to work with them. I brought a picture of the wedding band of my dreams, and Robert went above and beyond to create the design and wedding band to match my engagement ring perfectly. Craftsmanship, communication, and prices were great throughout. Thanks so much again to everyone for making the purchase of a lifetime such a great experience, highly recommend!!

Wow! I took 3 antique pocket watches to Time and Chime. Michael cleaned them and fixed them. I only…read morehoped he could make them work and he did. He even took the time to explain to use how to use and care for the watches. He is an expert. He is wonderful. It was expensive to have the watches fixed but these are antiques and parts are hard to find. And Michael's talent and expertise make it worth the price. I strongly recommend Time and Chime. Rita W

Excellent service. Bezel switched out in my Rolex. Very professional and honest. Highly recommend!!read more