if you are in Pittsburgh and need a trustworthy jeweler, look no further! Allison was extremely…read morehelpful and kind during my engagement ring shopping. some of the other stores I visited were very pushy and did not feel as collaborative, but Allison accommodated a series of consultations and was always professional but easy to talk to and genuinely interested in helping me out. incredible service and everything was on time. I can't say enough great things about my experience--I'll likely never go to another jeweler as long as I am in Pittsburgh!

The owner was extremely kind and accommodating. I went in twice for a watch repair (link and…read morebattery changes). My watch was vintage and she looked it up to ensure she would not break it. I appreciated the attention to detail and the willingness to contact me if she could not finish on time. She finished up in less than 30 minutes and had great rates! The location is clean and in a larger building downtown Pittsburgh area. I would highly recommend for watch repairs, but they also had beautiful jewelry on display too!

Some time last year, I visited this store to see if they bought gold and silver (old or unwanted…read morejewelry) and Mark said yes! I had inherited so much and needed his expertise. I went in twice with my loot and he helped me separate the costume jewelry from the real stuff. I donated all the costume jewelry and told him I would be back to sell the good jewelry when I was comfortable with the spot price of gold. Mark was so kind and even suggested I go to another dealer first, so that I could get more than one quote. So, that's what I did! Yesterday was my day! I got one quote at the first business - which was good, and then took my loot to Mark. His quote was a little bit higher on the exact items. I also asked him to double check some of the jewelry that was not accepted at the first place. Most of that turned out to be gold, so he gave me an additional quote. Mark is very personable and gives you all the time you need. I would recommend this store for their beautiful jewelry as well! I also had Mark size a ring for me last year and he did a great job! Trustworthy and fair! The kind of attention and customer service I received doesn't exist in too many places anymore, so thank you Mark! Carole P.

Mark and Luke are reputable guys and take really good care of you. I bought an engagement ring…read morehere and they gave me a good deal while explaining all of my options. I never felt pressured and always felt in control of the sale. Additionally, a vendor of theirs damaged my ring while setting it. Truth be told, I NEVER would have noticed it but Luke brought it to my attention immediately, replaced the ring, and never bothered me for more money or anything else. These guys do business in an old school, handshake, "look-you-in-the-eye", sort of way. I really appreciated them and highly recommend them to anyone looking for quality jewelry and a quality buying experience.

If you love jewelry and great service, you'll love Orr's Jewelers. They have a few locations in the…read morePittsburgh area, but I have only been to the new Strip District showroom. The first time I went, I was looking for a watch to remember my father. Noel was so sweet and friendly to work with! I was liking 2 of the Cartier watches and I chose the Panthere to purchase that day. I went again for their official grand opening, to look for something for my milestone birthday coming up. I like to buy myself something special each year or a trip. I'd been looking all over NYC and online for some art deco pieces and found 2 beautiful Penny Preville pieces. I requested to work with Noel again because she is so friendly, patient, and knowledgeable. I initially was thinking I would get a bigger watch and once she showed me the art deco diamond Penny Preville pieces, I knew that's what I was going to buy! She has multiple pieces that you could make into a set or buy individually. I chose the larger ring and medium necklace from her 50th year of designing collection. I LOVE them! I really enjoyed both of my luxury shopping experiences at Orr's Jewelers in the Strip District. Thanks Noel for selecting pieces that you knew I would love! I highly recommend Orr's Jewelers and Noel Voorhees!

I visited Orr's Jewelry in the Strip District on July 29 to order a 5mm 18K yellow gold sculpted…read morecable ring by David Yurman for my October wedding. I'd been looking for awhile and really loved this ring. I was excited to see they had it on display for me to try on. The display model was a size 10 and fit too tight, so I asked if they could order a 10.5. The salesperson said yes, disappeared upstairs for a while, and came back confirming it would take about a week. While he was writing up the invoice, he dropped the display ring on the floor while bagging it, and as he picked it up he said, "don't worry, this isn't your ring" and promptly put the ring into a clear ziplock bag with some paperwork. I incorrectly assumed this was for verification purposes once my ring had been delivered. On August 3 I got a call that the ring was ready. I picked it up on August 6. The ring was handed to me in the same ziplock bag with the same paperwork from the ring he'd dropped on July 29. While I was there, another employee asked if this was a "repair," which struck me as an odd thing to ask about a brand new ring ordered directly from the manufacturer. There was also no certificate of authenticity included, even though my fiance's previous David Yurman purchases came with one. I didn't think much of it at the time, but looking back, both of those things should have been red flags. Once I got home and looked at the ring closely, I found nicks, dings, and a rough spot I could feel when I ran my finger across it. Not what you expect from something brand new. I called the store about 40 minutes after leaving. I was told this shouldn't happen on a ring that hadn't even been worn yet, and to bring it back in. I was assured I wouldn't be stuck with it. The next morning I went back, hoping this was some kind of mix-up and that maybe I'd been handed the wrong ring by mistake. The employee I spoke with inspected it under a loupe and offered to open a repair claim. Before agreeing to that, I brought up what I'd noticed: the dropped display ring, the same bag and paperwork reused at pickup, and the word "repair" listed on my original invoice for what was supposed to be a new purchase. He went to check with the original salesperson and came back to tell me that the display ring had actually been resized for me, because ordering my correct size would have taken 20 weeks. A few things worth noting... 1) This was meant to be my wedding band and I was very upfront with that with my salesperson. 2) I was under the impression this was being order brand new in the correct size 3) David Yurman's own policy states this style cannot be resized, yet Orr's resized it anyway. At that point I asked for a full refund and returned the ring. I told him that if something is going to take 20 weeks, customers should be informed and allowed to make that decision themselves, rather than being quietly handed the display model and led to believe it's new. By not informing me of the alleged 20 weeks, the impression I was left with is that this organization prioritizes moving stocked inventory over giving customers what they actually asked for. He got defensive, insisted that's not how Orr's operates, and framed the refund as him doing me a favor, for returning a ring that was originally a half size too small, had been dropped and damaged by their own employee, then resized without repairing that damage, and presented to me as new. He did process the refund, however, the details regarding the "repair" were removed from the receipt he gave me for the refund. When I discovered the damage yesterday, I incorrectly was giving Orr's the benefit of the doubt. Today, after being told it would take 20 weeks to arrive, I ordered the ring from the manufacturer directly and discovered it will arrive much sooner than 20 weeks. It will be here tomorrow. I'll never shop at Orr's again. It's hard to trust an organization who feels comfortable enough to sell a groom a damaged & used wedding band while presenting it as brand new.

Lisa is the best! She made the most beautiful engagement ring for me and she resized it easily…read more She's the best at what she does and I am so happy with my ring!

Head over hills love my ring! I am so happy my fiancé decided to use Lisa to build my custom ring…read more He searched around but Lisa made him feel the most comfortable. I gave my fiancé an inspiration picture, and they nailed it together. The craftsmanship is absolutely stunning--every aspect of the ring is flawless, from the setting to the choice of stones. It's clear that so much skill and passion went into creating this piece, and I'm beyond grateful!

I have been to this jeweler on several occasions and each time Rodger has been pleasant, honest and…read moregracious. He definitely under-promises and overdelivers so I have been more than satisfied as a repeat customer. I recommend this jeweler highly and will continue to patronize this business as each visit there is better than the last.

*******DONT GO HERE IF YOU EVEN REMOTELY CARE ABOUT YOUR JEWELRY. ********…read moreI brought my engagement here 3 weeks ago to have the band fixed and at least a dozen stones replaced. The first week went by with nothing, so we called. He said the stones were a weird size so he had to order different ones, and it would be ready the following Thursday. That Thursday came around and still 0 COMMUNICATION. We called in again, to hear the same thing. That the stones they ordered were not the right size and they would keep in touch. No word AGAIN so we stopped by on Wednesday to see if it was going to be ready for the next day. They said yes and to come get it tomorrow (today). After 3 weeks of being in their hands, I figured it was going to be perfect. ABSOLUTELY NOT. He DESTROYED my engagement ring. The stones do not match at all, bumpy, THE RING IS CROOKED and bent on the inside. It's the WORST job I've ever seen. We walked right back in and got our money back. But he still didn't admit to his mistakes. Said my ring was a "nightmare" and told my fiance when he was ready to come buy a new ring to come to him. WTF. Now, my engagement ring is absolutely destroyed. I honestly can't believe this. If he KNEW it was not going to turn out right, THEN WHY EVEN ATTEMPT IT? DO NOT GO HERE IF YOU CARE ABOUT YOUR JEWERLY. HE WILL DESTROY IT.

I was just appreciating the latest Rolex I purchased from Henne. Every time I go there they make me…read morefeel like it's Christmas or my Birthday. Thanks so much for the great experience. Dale

I came to Henne in April 2023 to repurpose my grandmother's wedding band and engagement ring as a…read moregift for my mother for my wedding in August 2023. The rings were too small for her fingers and so my grandmother gave me these years and years ago since they didn't fit my mom. My mom had no idea of this surprise and her father (my grandfather) passed away a few months after I was born, so this was extremely special to her. I had brought a bunch of old gold jewelry to scrap to cover the cost of the repurposing and a diamond to mount to the center of the two rings that had a gold band to scrap. The first meeting with Madison was to design the new ring. Ultimately, we were not changing much - just resizing and adding a diamond. She seemed to understand the ask. We waited several weeks and they called to say we could come in and pick up the ring. Upon coming in, we met with a different person than Madison. He was assuming we were just paying out of pocket when I reminded him of the scrap value going towards the ring. He searched and had no idea what I was talking about. I insisted we wait until Madison was in to pay. Upon seeing the new ring, I tried it on, and realized they mounted the diamond to the wrong ring. These two rings are identical, however, they need to be stacked in a certain way to be flush. They didn't check for this and put it on the wrong ring. They covered the cost to fix it but it took the same amount of time as the original (4-6 weeks). Luckily, we approached them months before our actual wedding date with all these delays. Once finished with the fixes, Madison later called to tell us to come in on a specific day when she was working. We came in and got the gold appraisal as well. She pulled out all the old jewelry that I had provided but the gold band to the mounted diamond was not in the pile, which I also wanted to scrap. She went to look and couldn't find or access it. We had to come back again another day because the appraiser (maybe) had it locked up in his office. Finally, we came back to pick up the ring and obtain our scrap cash. Of course this was with a third person that I haven't met with before. But, I tried it on, all good and well - we left. Come day of the wedding, my mom cried, she loved it, etc. However, after wearing it the day of the wedding, two small diamonds got lost. Of course she was devastated, and didn't want me to take on the cost of this after paying for the original repurposing. Note that we did not have a crazy wedding nor is she the type of person to flair her hands around. She went upon herself to take it to a different jeweler who questioned the integrity of Henne given that they didn't put this "industry standard" coating on the rings to 1. Make them shinier 2. Lock in or seal the diamonds in. She had to pay another couple of hundred dollars out of pocket because of Henne's lack of professionalism and quality. I personally will never go back to Henne for any repurposing needs. They did not make this process easy or fun in any way (which was supposed to be a nice surprise for my mother) nor did I feel like my valuable items were in safe hands. Pic 1: First pick up Pic 2: Second pick up after fix Pic 3: After my mom got it fixed by another jeweler

I've been there multiple times and each time I'm impressed with their friendliness, helpfulness,…read moreand professionalism.

I went here in 2022 to have my watch battery replaced. In 2022 they charged me $7.50 to change my…read morebattery. I went back 2 weeks ago for a battery replacement and this time the cost was $25.00! I knew inflation was high, but really? For a common battery? I'm sure everyone is professional and knowledgeable about the Jewelry industry, but I think for return customers, perhaps they should consider the cost.

I'm updating this review as I just gave my rings to a jeweler I can actually trust after my…read morehorrific experience with Frost. Several of my diamonds were loose in the setting and one seemed to be chipped. After inspecting the setting and stones, it was found that the head prongs were never rhodium dipped. One of the stones in my wedding band is smaller than the rest, and the stone that appeared to be chipped actually has such a significant occlusion that it looks chipped. My guess is that they hid the occlusion under the prong and it became visible when the stones became loose in the setting and moved. I am sick over the amount of hard earned money not to mention trust we have given to Frost only to be overcharged and gaslit.

My original wedding band had diamonds falling out after 4 months of wearing it. I was in tears and…read morethey were so kind. They replaced it without any cost or hassle. It was so easy and my new band is great!