Too rich for me. Was looking for a chain replacement for a pendant. 18 inch. 14 carat,$2500. How…read moredo you stay in business. 1000% profit on jewelry? No thank you. Found one for a reasonable price elsewhere. If you don't have deep pockets, look elsewhere.

"Christine provided exceptional customer service throughout my jewelry repair process. From…read moredrop-off to pick-up, she made me feel genuinely welcome and cared for. Highly recommend!"

Nick was very knowledgeable and great to work with. I've already recommended him to some of my…read morefriends.

I picked up a bracelet I had repaired Nick was very polite…read more He was knowledgeable and Professional. I highly recommend this jeweler

I called another local jeweler Saturday and confirmed that their appraiser would be available if I…read morebrought my engagement ring in Monday morning for appraisal. They told me I'd have it back same day, next day at the latest. When I hadn't heard from them Wednesday, I called to make sure everything was okay and found out that they hadn't been able to get ahold of their appraiser since I dropped off my ring. I was disappointed that nobody told me and I had to call to find out. I followed up with them again today and they still hadn't been able to reach the appraiser. I opted to pick up my ring and disappointed in the lack of communication, sought out other options. I called South Hills Jewelers late this morning, Donna checked with Bob the owner and the gentleman who would be appraising it and told me if I brought the ring to them today, he'd have it back to me same day. I picked up my ring from the other store and brought it to them early afternoon. Just a few hours later I got a call that he was done with it and I could pick it up whenever. I arrived and the ring was cleaned and polished. The appraisal was complete. I was shown respect and empathy for the situation and the whole team went out of their way to get the appraisal done and the ring back on my finger. It wasn't their mistake to correct or even their dropped ball to pick up, yet they went out of their way for me. Bob and his team also offered lots of advice for the care of the ring and suggested an inspection schedule to keep it looking great for years to come!

We visited for their Valentine's Day open house and it was so cute! The workers are incredibly…read morehelpful and even cleaned my ring for free! The store itself is well organized and I was shocked to see they also have a large selection of vintage jewelry as well.

I just bought an engagement ring from Brooks Diamonds and have enjoyed the experience from start to…read morefinish. They helped me find exactly what my fiance was looking for. The whole team there is really friendly and easy to work with. Looking forward to getting our wedding bands from them!

Recently went through the process of ring shopping at Brooks Diamonds and they made a nervous…read moreexperience very easy and calming. Everybody involved was very helpful and I would highly recommend to anybody who wants to go through the process and is looking for smart, trustworthy people!

Incredible store! Great sales and service people. In an age of phones tor time pieces Orr's…read moreactually has 2 skilled watchmakers. Joe is the man for all non-Rolex watches. A true maestro.

I've been on the wait list for over 2 and 1/2 years for an oyster perpetual, milgauss, and other…read moreRolex watches. they haven't reached out or bothered to offer anything in that span of time but they did sell Armin two Rolex watches without being on a wait list. The sales associate are lazy and do not follow up with the clients as promised via email. I've called to try to speak with the manager or owner but I never got through to them and they don't let you leave a voicemail. The entire experience has been truly awful. I've never been treated so poorly as a customer in my life until I went to Orr's jewlers. I'd recommend trying the other two authorized dealers in Pittsburgh if you want a real chance at getting a watch.

I've been dealing with Dapels Jewelers for several decades. I visited again today and once again…read morewas not disappointed. I can't recommend Paul enough. He is so kind, patient and has everything just the way you request. I wouldn't recommend any other jeweler in a timely manner!

You need to ring bell to get into store but good luck if they answer and let you in. Waited 10…read moremins, no reply or answer but you could see them in back at jewelry desk.

I took my CITIZEN'S Eco-Drive Satellite Wave watch my passed wife bought me years ago there to have…read moreit fixed. A number of other shops couldn't and wouldn't touch it because of the technology involved. My watch was fixed in about a week and looked terrific too. The folks at the Caste Village store are very knowledgeable and very kind souls that give you the type of service that make you want to come back and I would just like to say "THANK YOU" !!!

I would give zero if I could. Joe is condescending, egocentric, rude, and unprofessional. Hopefully…read moremy review can save someone else a lot time and headache. After an accident where I crushed my hand, my engagement and wedding rings were damaged and needed to be cut off, I turned to Urbanowicz Jewelers for help in restoring them. Please don't make the same mistake I did! My wedding band had very little damage other than the shank being split where it was cut off of my finger, so no surprise when it was done first. I had to sign some papers and pay my deductible for them to proceed with my engagement ring, and while I was there, they returned my band. In the mix of signing things I didn't pay much attention to my band. When I got home I could barely get it off of my finger. Upon further inspection it was no where near round, and lying flat on the table it wasn't straight. I brought it back to the store and was given several excuses why it was returned in the condition it was, first they said that to straighten it they would run the risk of the diamonds coming loose, then they said to properly repair it they'd need to replace the shank. . these were both explained as possibilities when they did the intake and I said that was fine, just do what it takes (I was paying cash for the band repair and using my insurance for the engagement ring). We then realized that somehow "joining the shank back together" took the ring from a 6.5 to not even a 6.... I was incredibly uneasy at this point and was questioning if I wanted them to continue work on my engagement ring that had a good deal more damage to it than the band. After some coaxing from John and Vanessa (who were both very kind through the entire ordeal), I left the band there for them to take another crack at. I put a call in to my insurance adjuster, only to find out the paper Urbanowicz Jewelers had me sign before work started was for them to be paid. So there wasn't much I could do at this point other than let them complete what they started. My adjuster said that she authorized them to do a full remake but they felt confident that they really only needed to replace a few stones, replace the head, solder the VERY thin shank and reapply the milgrain. Urbanowicz Jewelers called me about a week later to let me know my ring was ready. I went in and gave them a once over and apologized for being emotional over the band and thanked Vanessa for being so kind. As soon as I got in the car I wanted to snap a picture in the natural light to send my hubby, but in the photo the ring looked super wonky. I was thinking maybe my band wasn't lying flush anymore because the new stone faces up a tiny bit larger. When I got home I put them on a flat surface and realize that the head holding the center diamond is cockeyed, the prongs look terrible and are not evenly holding the stone, and the band is totally crooked and twisted on both sides of the center diamond. I sent my adjuster photos asking if this was the best I could hope for and she and her manager were SHOCKED at the poor quality of the work. Their entire team all agreed, without question, that it was no longer the same quality as before the incident. They did not fix the milgrain anywhere on the ring and where they reset the smaller princess cut diamonds what milgrain was there, they crushed when they sloppily folded the channel setting over the stones. My insurance company asked me to go in and ask them to give it another look. Which I did, this is when Joe stepped in and said it looked great, he then commented on my wedding band all but accusing me of lying about the size it was and suggesting that when it was cut off perhaps some of the gold "fell off".... I suggested once more that perhaps they could take a closer look at my engagement ring because my insurance company agreed with me that the quality was not what was expected given the fact that they had authorized a full remake. I was then going to go on to say "I'm not a jeweler, but I respect my insurance companies opinion" however he cut me off at "I'm not a jeweler" to say "no? apparently you're an expert". At this point I happily left the store knowing that his disgusting attitude and ego would mean my insurance company would allow me to take my rings somewhere with a competent goldsmith.

Russell Marks, owner of LJ Marks Jewelers was attentive and accommodating in all my jewelry repair…read moreneeds. Couldn't be happier with the results!

I take many watches there for batteries. Also my husband has purchased some beautiful items for me…read moreover the years. Just had prongs repaired on my diamond & it was very reasonble. Russ was highly recommended to us and we have been so pleased with the service and personal service. Always very friendly.