If you love jewelry and great service, you'll love Orr's Jewelers. They have a few locations in the…read morePittsburgh area, but I have only been to the new Strip District showroom. The first time I went, I was looking for a watch to remember my father. Noel was so sweet and friendly to work with! I was liking 2 of the Cartier watches and I chose the Panthere to purchase that day. I went again for their official grand opening, to look for something for my milestone birthday coming up. I like to buy myself something special each year or a trip. I'd been looking all over NYC and online for some art deco pieces and found 2 beautiful Penny Preville pieces. I requested to work with Noel again because she is so friendly, patient, and knowledgeable. I initially was thinking I would get a bigger watch and once she showed me the art deco diamond Penny Preville pieces, I knew that's what I was going to buy! She has multiple pieces that you could make into a set or buy individually. I chose the larger ring and medium necklace from her 50th year of designing collection. I LOVE them! I really enjoyed both of my luxury shopping experiences at Orr's Jewelers in the Strip District. Thanks Noel for selecting pieces that you knew I would love! I highly recommend Orr's Jewelers and Noel Voorhees!

I visited Orr's Jewelry in the Strip District on July 29 to order a 5mm 18K yellow gold sculpted…read morecable ring by David Yurman for my October wedding. I'd been looking for awhile and really loved this ring. I was excited to see they had it on display for me to try on. The display model was a size 10 and fit too tight, so I asked if they could order a 10.5. The salesperson said yes, disappeared upstairs for a while, and came back confirming it would take about a week. While he was writing up the invoice, he dropped the display ring on the floor while bagging it, and as he picked it up he said, "don't worry, this isn't your ring" and promptly put the ring into a clear ziplock bag with some paperwork. I incorrectly assumed this was for verification purposes once my ring had been delivered. On August 3 I got a call that the ring was ready. I picked it up on August 6. The ring was handed to me in the same ziplock bag with the same paperwork from the ring he'd dropped on July 29. While I was there, another employee asked if this was a "repair," which struck me as an odd thing to ask about a brand new ring ordered directly from the manufacturer. There was also no certificate of authenticity included, even though my fiance's previous David Yurman purchases came with one. I didn't think much of it at the time, but looking back, both of those things should have been red flags. Once I got home and looked at the ring closely, I found nicks, dings, and a rough spot I could feel when I ran my finger across it. Not what you expect from something brand new. I called the store about 40 minutes after leaving. I was told this shouldn't happen on a ring that hadn't even been worn yet, and to bring it back in. I was assured I wouldn't be stuck with it. The next morning I went back, hoping this was some kind of mix-up and that maybe I'd been handed the wrong ring by mistake. The employee I spoke with inspected it under a loupe and offered to open a repair claim. Before agreeing to that, I brought up what I'd noticed: the dropped display ring, the same bag and paperwork reused at pickup, and the word "repair" listed on my original invoice for what was supposed to be a new purchase. He went to check with the original salesperson and came back to tell me that the display ring had actually been resized for me, because ordering my correct size would have taken 20 weeks. A few things worth noting... 1) This was meant to be my wedding band and I was very upfront with that with my salesperson. 2) I was under the impression this was being order brand new in the correct size 3) David Yurman's own policy states this style cannot be resized, yet Orr's resized it anyway. At that point I asked for a full refund and returned the ring. I told him that if something is going to take 20 weeks, customers should be informed and allowed to make that decision themselves, rather than being quietly handed the display model and led to believe it's new. By not informing me of the alleged 20 weeks, the impression I was left with is that this organization prioritizes moving stocked inventory over giving customers what they actually asked for. He got defensive, insisted that's not how Orr's operates, and framed the refund as him doing me a favor, for returning a ring that was originally a half size too small, had been dropped and damaged by their own employee, then resized without repairing that damage, and presented to me as new. He did process the refund, however, the details regarding the "repair" were removed from the receipt he gave me for the refund. When I discovered the damage yesterday, I incorrectly was giving Orr's the benefit of the doubt. Today, after being told it would take 20 weeks to arrive, I ordered the ring from the manufacturer directly and discovered it will arrive much sooner than 20 weeks. It will be here tomorrow. I'll never shop at Orr's again. It's hard to trust an organization who feels comfortable enough to sell a groom a damaged & used wedding band while presenting it as brand new.

Needed a close by jeweler to repair my wedding rings and was glad to find Chapel Hills Jewelry on…read moreGoogle. Tina and Jack were super friendly and knowledgeable. They were able to determine that the prior jeweler who fixed my rings soldered an area with rhodium instead of platinum, and offered me solutions to have it fixed. I'm glad they were honest with me. I was able to have my wedding rings repaired in 2 weeks and they look perfect!

I'm not a diamond and gold jewelry kinda girl, so I typically have no reason to visit fancy jewelry…read morestores. However, a necklace of mine with sentimental value recently broke and I needed to get it fixed. Chapel Hills Jewelry seems like it's frequented by the highfalutin Fox Chapelites, as there are always expensive cars parked in their lot when I walk by. I felt a little intimidated schlepping to their shop in my yoga pants and hoodie, but darn it, I needed my necklace fixed, and this place is right by my house! However, I had nothing to feel intimidated about...they couldn't have been nicer! The folks I dealt with were helpful, kind, and didn't make me feel like I wasn't worth their time just because I wasn't there shopping for thousands of dollars worth of jewelry. They examined my necklace, said they could fix it within two weeks, and delivered as promised. My necklace was as good as new! And despite the fact that I spent a whopping $16 with them, they treated me as respectfully as I assume they treat those who are spending much more. I would definitely use them again for fixing my jewelry. And the next time I have a need to buy some fancypants bling, I'll be stopping by (probably in my yoga pants and hoodie again...but still).

Recently went through the process of ring shopping at Brooks Diamonds and they made a nervous…read moreexperience very easy and calming. Everybody involved was very helpful and I would highly recommend to anybody who wants to go through the process and is looking for smart, trustworthy people!

Stacey and her team were amazing to work with! Professional and very knowledgeable. Beautiful…read morediamonds too! I would give them more stars if I could.

Alicia and Scott are amazing! The designs they come up with are second to none. Took my rings in to…read morehave some new stones for my 30th Anniversary, Alicia created a spectacular ring-I'm in love! I know this will be our always jeweler.

My experience with Alicia and Scott was beyond expectation. From the moment I arrived in their…read morestore they made me feel like their most important customer ever. I brought my wife's engagement ring in for repair. She lost the center stone several years ago. I wanted to fix the ring and maybe incorporate some aspects of our life. I spoke with Alicia for at least 30 minutes. We discussed my wife in detail. Her likes, personality traits. We discussed our family. At the end of the discussion we had a plan in place to upgrade her ring that incorporated pieces of the old ring with aspects of her life. We landed on reusing the stones of the old ring, a new center stone and a new band that holds the 5 birth stones of our family. The end result was beyond my wildest expectations. The ring is stunning. It stands as the perfect representation of our family; The unity of us as husband and wife and the gifts of our children. Quite honestly it is difficult to put into words how much I love this ring. The best part is that my wife loves it more than I do. Go see Alicia and Scott! Don't go to the box stores. Support this awesome couple and enjoy the extraordinary work they do and the extraordinary customer service they provide.

We got my engagement and wedding rings custom designed at Robert Stephens. They did a beautiful job…read moreand were so kind and helpful throughout the process. They also resized two other rings for us. The one needed to be increased in size by almost 3 sizes. Steve matched it so well you can't see where the patch is. We're very grateful for everything they did and highly recommend them.

My fiance had my engagement ring designed and made here. He had his late mother's stone as the…read morecenterpiece and Stephen helped him create the rest! I cannot begin to describe how blown away I am by the beauty of the ring - it is everything I could have dreamed of and more. When we made our "official" Facebook announcement, everyone went crazy over it. I am thrilled to be able to wear it every day of my life!

Love Skelton. My partner and I did our engagement ring here and it came out perfect. Sam really…read morecreated the best custom ring. Fantastic service and super nice people.

I was so happy to see such an amazing and unique jewelry shop open up in the neighborhood. The…read moreentire place is light, open, and bright; perfect for jewelry shopping. The best part of the building is that you can see the bench and where the jewelry magic happens. You could literally watch the process from beginning to end right there in the shop. I love that. It is nice to be able to see the behind the scenes work that goes into a beautiful piece of jewelry. Samantha's pieces are one of a kinda and gorgeous. I welcome her into the neighborhood and wish her the best. Everyone who is looking for a nice, one of a kind, unique gift, come here; you will not be disappointed.

I come here to get my rings cleaned and inspected. Every so often they clean it super well where I…read morecan really tell a difference but most of the time they don't put enough time into cleaning it. They also don't always inspect my rings throughly which they should be doing. They try to pitch their fusing my engagement and wedding rings together bc they rub, but don't all rings that are stacked? Idk it's their job to fix any damage caused to my rings. It's okay. A lot of their jewelry in here is outdated and old lady looking. If you're looking for an engagement/ wedding ring I'd recommend diamond direct(which apparently they all have the same owner), but this selection is nicer.

Went in to shop for wedding bands on a random weekend. My partner and I have very specific concepts…read moreof what we want our rings to look like, so we had a LOT of questions for Hailey, the person who was taking care of us. Not only did she answer every single question we had, she was great about offering solutions to help us avoid issues in the future. Thank you very much, Hailey and team!

I'm updating this review as I just gave my rings to a jeweler I can actually trust after my…read morehorrific experience with Frost. Several of my diamonds were loose in the setting and one seemed to be chipped. After inspecting the setting and stones, it was found that the head prongs were never rhodium dipped. One of the stones in my wedding band is smaller than the rest, and the stone that appeared to be chipped actually has such a significant occlusion that it looks chipped. My guess is that they hid the occlusion under the prong and it became visible when the stones became loose in the setting and moved. I am sick over the amount of hard earned money not to mention trust we have given to Frost only to be overcharged and gaslit.

My original wedding band had diamonds falling out after 4 months of wearing it. I was in tears and…read morethey were so kind. They replaced it without any cost or hassle. It was so easy and my new band is great!