We had THE BEST experience here today. Not for the newness of the store, not for pricing()…read morecertainly not for parking. But solely for Alex who was patient with our lack of knowledge with the fast paced technology, kindhearted, informative about our old phones, and what to expect from our new phones, how they will interact when pairing with Apple Watches and very talented in other areas . Alex is a great tweener. She relates to the newness of technology, yet she appreciates what others face when they don't quite get what is going on. Kudos Apple Store. She's a keeper.

Great service!! Very helpful staff. They transferred all current iPhone info to the new iPhone. I…read morewould recommend them to anyone looking for an Apple product. And your pet can go in with you

These kind of stores tend to be a crap shoot. This place is top notch. Took my daughter's phone in…read moreto get fixed and was glad we ended up there. Very honest about the repairs and super fair pricing. Highly recommend for your next screen repair.

Flew into Cleveland and broke my screen, this place provided with excellent service and customer…read morecare. Would recommend to family and friends.

So my wife broke her phone screen on her Samsung Galaxy s23 ultra and being a $1000 phone I wanted…read moreto get it replaced for her. Went to City Cell for the repair. Mine there told me it would be $200 +75 labor, and this was in line with what I was seeing the prices were online. I want to first give a kudos for Mike NOT charging that bullshit transaction fee that so many places are starting to do. So good on Mike for that one. The install job he did itself was great but there was a significant problem: this new screen was a generic 3rd party screen that was significantly smaller in size and noticeable because the S22 and up from Samsung have a semi curved edge that gives the phone a unique look. This was not the case with this new screen. Also this screen is incapable of producing 120hz even though the phone setting will still say that it's on. I mentioned this to Mike and I'm not trying to verbally beat the guy up in this review but he did get defensive and dismissive about it. I showed him side by side two identical phones (the one having this generic screen) the difference between 60hz and 120hz. He really wasn't interested. In the end I just requested that he puts the old cracked screen back on and I reluctantly had to make him a deal where he'd get this sub par screen back and keep $40 out of all this. So he did refund the money and losing out $40 was still better than making a civil case out of this. But I'm just left wondering how someone who works on screens doesn't know the difference in screen refresh rates.

The owner Mike continues to be the best to work with. I've purchased several phones and cell phone…read moreplans with him over the past 5 years and have no complaints. He's always gone out of his way to help me. Highly recommend.

Very poor experience. Went in there to pick up my new watch at around 11:30am. The guy was who was…read moreprocessing me didn't seem too interested in helping me with my order, was matter of factly instead of helpful. Was condescending and as I waited around to make sure my device was properly working he was more interested in talking to the other associate about Taylor Swift. I will NEVER go back to this location. I should have kept with my first instinct and bought from Apple as I usually do and bypass Verizon altogether. Zero stars. A white guy with glasses, verizon specialist KSMO B2B Director, according to my receipt

I wish I could give no stars. Just waited for 20 minutes while the manager stared into space saying…read morethat he wasn't allowed to help customers. Literally there were no other customers to help. Brian should not be employed.

If you make the mistake of going to this store to start service rather than just doing it yourself…read moreonline (or better yet is probably avoiding AT&T altogether if you can), make them show you a printout or something of all they're putting on your order before you consent to anything. They added $9/month mobile insurance on my decade-old phone without saying a thing about it. They didn't even try to get vague consent, they just shamelessly signed me up. Of course, they financially incentivize you to enroll in autopay-from-bank-account, hoping you won't notice their illegal cramming practices. I did though, and of course the store won't do anything to right their wrong, so this forced me to waste my time on multiple phone calls to different departments within AT&T to resolve (loyalty was who I had to connect with, 800-288-2020). I hope this doesn't happen to anyone else, but if so, make them remove the charge and put a credit on your account for whatever they did bill you without consent, even if it was just a day. Also, auto-pay apparently takes 1-3 months to kick in, and "magically" it kicked in before my first bill for the mobile line with the charges they were trying to cram in under my nose, but hasn't yet gone into effect for the internet line I'm supposed to be getting a year-long deal on, meaning I owe $10 more than the advertised price. Will probably change mobile providers at least when the year is up. And I'll never go to this store again obviously.

SCAM SELLERS! This is not a corporate store and they have zero clue what they are doing. I…read moreattempted to bring lines from another carrier and literally EVERY thing went wrong. I now have over 20 hours invested in addressing their mistakes. DO NOT TRUST THESE PEOPLE. They are a NOT a corporate store although they appear to be. SCAM SCAM SCAM. AT&T's responses have been equally as horrible. I am sorry I ever decided to try them out again. EXACT same reason I left before. Unfortunately I forgot about their incompetence as a company but whoo boy did they remind me of it.

Bring you phones to Bill! He will treat you fairly and give you the best price in the country!…read more A few years ago, I shattered the screen on a new phone and he replaced it for me that night! Yes, it was costly, but FOR LESS then anyone else I found online! Plus, he did it faster than anyone else. Bill is a great guy and does a great job. I came back to him to have my Nexus 6P battery and charging port repaired. Once again, he came through cheaper than anyone else I've heard who has this problem. (Although, he did have trouble with the parts delivery, I give him credit for continuously trying and coming through in the end.)

Transferred all my data to my new iPhone even though the old one was damaged. Amazing job.read more

I bought a brand new phone and picked out up there told them I needed help setting up my phone…read more They wanted to charge me $30.00 to set up a new phone purchased by Verizon. I've never ever had been told this and I've been a Verizon customer for twenty years. I've also had phones set up there at that location. I believe it's time to search for another phone service if this is how you treat loyal customers. I could see if they were busy but I was the only one on the store. Take your business elsewhere if they charge to to set up a phone you just bought from them. ‍‍‍

Went to the store because me and my family have been having issues with our line. My husband called…read morethe day before to try to handle it over the phone and the associate over the phone was rude and unhelpful, stating he needed my husband to go in store to help him with account issues. News flash you only need the phone for tech support our account can be accessed by any device with wifi. So theres lesson one for the verizon professionals. So i went into the store and when i had mentioned my husband called a sales associate name Hunter immediately told me that my husband could be a little nicer on the phone and refused to help me as well. So now im going to Tmobile because I dont understand how a business expects to keep a customer they wont help. Especially for $200/month for 2 of the top service lines you can pay for.

This is the dumbest set up. All I want to do is return equipment. That's it…read more So I have to scan in, fill out something in my phone then I'm "in line". I see on a board to my left that six other ppl are "in line" ahead of me. So now I'm sitting in my car waiting for them to txt me my turn. So five minutes later I'm called in through txt ...mind you I'm parked in front so no one has come out or went in...so how are six customers in front of me? Like seeing that would have ppl go into a store or leave the area and the prompts from txt are short. One minute between your up soon and get to the store it's your turn. The associate was very nice though I'm criticizing the process not this guy.

September 2024 Spectrum reps offered us their cable and…read morephone services. A Buy Out of UP TO $500 Per phone was promised by multiple reps within spectrum. I transferred 6 phones and spent over $2100 in this process. They have refused to process the buy out because the agents in their process supposedly neglected to have me sign a document of intent. ***I want and deserve the $2100 promised to me for initiating these transfers. However they refuse to stand behind their policy and tell me it is too late to adjust because X document was not provided or me to sign.

Worst company & people ever. Jessica screwed up my account so bad and the account is 3 x's what…read moreshe quoted. no recourse - I'm stuck for 3 years. It took me six trips to get activated, had to go get my own Sim card from other stores, I have an additional line on my account at their fault and the "can't fix it", I have spent over 100 hours on the phone with AT&T customer support and technical support. Nothing works. My phones do not work at all in Florida and we only partially get Internet here in Ohio, I could go on and on. Don't go with AT&T.

Joe G greeted me the second I walked in the door. He was professional and polite. He walked me…read morethrough the plans and phones and found what the best plan was for me. I was in the process of setting up a new phone and the process was seamless. Thanks Joe!

Ricky K did not dye his job and ask for all the correct information when checking an acct. He sold…read morean IPhone and Apple Watch to people using a fraudulent card with my information!! So the authorities have been notified and the phone and watch shut off. Do your job and ask for Emails and phone numbers!!

I now have found the best verizon store and best customer service and support !! And its just down…read morethe street ! Its a gem and so is Shawn!! He was very helpful and knowledgable about the issues I was having with my phone and he quickly and happily fixed the problem. It is nice to leave a store having such a great experience. Shawn is my go to guy from now on !! Thanks guys at verizon!!