such poor customer service. employees can't multi task and disappear in the back. Verizon does not…read morevalue customers time at all. worse than the BMV. painful to go to this store

Parker the business manager is great. Completed fixed my issue and was super helpful!read more

Nice thing about spectrum I don't have to host cavs games at my place the guys know I've got…read morespectrum and too iffy to work crappy equipment

Probably the slowest servicing company out there. Had to wait 2.5hrs to pick a modem for new…read moreinternet service.

The guys here have been great with helping me with issues in the past. Place has always felt…read morewelcoming, and I never felt pressure when I wasn't ready to buy a new phone and just wanted to pay a bill. Adam was great in helping me get and setup my S8 and the best part was I didn't have to wait forever in the store to be helped. If you are thinking about t-mobile or have t-mobile don't hesitate to come see these guys.

From the owner: Visit the T-Mobile store in Akron and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1 N Hawkins Ave can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Honestly it's been fine the last two times I went. Once was in the middle the afternoon and the…read moreother was right as they opened. Both assistants were helpful and got me in and out with what I was looking for. I'm not asking for much and they delivered. The store was clean compared to the rest of that dumpster fire of a mall. If I was Apple ID get a standalone location, that mall is garbage ( see my review for the PF changs attached to it ) Not much to say, in and out and super efficient.

The mall is convenient and has a lot of options for shopping. It is clean and well maintained as…read morewell as family friendly. I appreciated the variety of shops and food options and it is close to where I stay for work travel - so it's a helpful and great place for things needed on a trip away from home.

October 20th, 2025…read more To whom it may concern, I visited your store located at 2736 Medina Rd, Medina Ohio 44256 about a month ago. I wanted to upgrade my Apple 13 Pro and Series 11 watch to the 17 Pro and Series 11. The salesman said that they did not have the watch or the phone in stock but had upgraded versions. I told him to order the items I wanted. We also talked about keeping my existing plan and with the trade in I would pay about $22 additional each month over 3 years and that included the $7.50 for the phone service on the watch. About 2 weeks later I tried calling the store to see if the phone and watch had arrived. I found out that the phone store does NOT have a phone line and talked to Verizon directly so they could message the store. I did not hear back, so I just drove to the store. When I arrived, the phone and watch was there and the salesman asked me what deal I he had given me. I told him about the $22 per month but that I did not want a payment plan and just wanted to pay it all up front. He then told me that since the order was already started, he would have to cancel it and that would take about 48 hours. A week later, I showed back up at the store and asked a different salesman about my phone. He came back and said there was not a phone and watch for me. I told him that I already saw the phone and watch and that it is in your store. He finally came back with the phone and watch and asked, "What deal did the other salesman give me?" I explained the $22 and that I just wanted to pay it in one lump sum. The salesman then told me that that deal is no longer offered and that the prices have almost doubled. I told the salesman that was a classic "bait and switch" and that I will not do business with your store and I left. I called Verizon, and had to get that order cancelled since the store did not do that. I assumed that with my phone lines being with Verizon for the last 21 years, they were happy to honor the original deal. I have started posting this review on other sites to inform customers that they are NOT a Verizon Dealer, but an authorized dealer and it appears that the price for every contract fluctuates based upon the day, and who you talk to. I can reliably make this accusation since every time I talked to someone, they always have to ask what price I was quoted, instead of the sales person looking up the price or just honoring their original quoted price. Sincerely, Mark

Was at this location to pick up a phone order. The salesman did greet me when I first came in but…read morewas rude, unhelpful and outright condescending when it came to questions. The other comments were right. Avoid this location. Ashton needs some training in customer service! I had my order sent to the store so I could ask questions. Should've just had it shipped to my house. This got one star because it was close to my house. But I'd drive to another just to be treated better. I am a new customer to Verizon. Not a good look.

The customer service at this location was great! There were several people in front of us waiting…read moreand I thought for sure we'd be waiting for an hour. Not the case at all! The gentleman that helped us was very polite and knowledgeable and got us taken care of quickly. Highly recommend this location!

The selection of phones and devices is fine. Unfortunately, the employees are not. Further , they…read morework for an arrogant company that hates its customers. Indeed, ATT has made plan selection confusing and frustrating. Go here expecting the worst and you will not be disappointed. We walked out not having our questions answered.

According to associate Susan, tmobile will no longer print out bills, statements or any information…read moreand that I would have to wait for it in the mail. Horrible business practice.

From the owner: Visit the T-Mobile store in Brunswick and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3670 Center Road can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.