Don Crock has been my sysadmin since 1996. The best in the business. I can't say enough nice things…read moreabout the man. Top notch professional service.

Howe rd cuyahiga falls used to do tech support, store now only wants to sell. Made an appt t change…read moreemail on account. He was rude, arrogant, condensrning. Told me I have to call customer support. They just sell not help. Took 45 minutes with patient man on phone to change. I only have a flip phone. Here is an idea for Verizon. Buy the elderly like a smart phone and pay my monthly bill. I will NEVER go here again and I had been there over 8 years getting phones. And tech support.

The people at this store were very nice and patient with me. My new phone wouldn't activate and it…read morewas frustrating. Ome employee that helped me out did a wonderful job . Sorry I don't know his name

I have been with the same Internet/TV/Cable providers since cable was invented. The name has…read morechanged several times due to constant buyouts but I never left. I have always remained loyal, always paid my bill on time, was the "Classic Sucker". For what reason I have no idea, I have remained loyal to a fault while they abused me at every turn. I had my cable, Internet, and telephone with them thinking they would show me some appreciation... No! That just gave them more options to arbitrarily raise my bill anytime they felt like it. And they certainly did do that. It seemed like every time I opened my bill there was some nonsensical increase without warning. Unfortunately, I'm not convinced any other carrier would be any different. So I feel stuck. Called customer service to no avail. They give you a bunch of double talk and no help at all. I have now cancelled my cable TV to get my bill under control. So, what did I find when I opened my May bill... a combined increase of 25% for the Internet and phone. Just can't win...

Terrible customer service on March 2. I went to pay a bill, not only did I wait for hours there…read morenobody there helping customers. Awaiting for hours on end I blame the supervisor for this and treating people terribly.

We have had Armstrong internet for over a decade and would never switch to another provider again…read more We have never had interruptions in service, have blazing fast internet speeds, and have always been able to call for any questions or tests we would like done. We are a gamer household and speed and reliability are important for us. A few years ago we had an EF0 tornado on our street and the Armstrong trucks were onsite even before First Energy. The technician (Chase) that just upgraded our internet to fiber was phenomenal. Not only was he knowledgeable, friendly, respectful, and helpful, he even left me a little extra line knowing I was going to build a server rack a bit farther from the modem. I have had many internet companies in many states and would never want to deal with those again after the excellent service we receive with Armstrong.

We have slow internet here in the rural area for the high price we pay. Here they raised our rates…read moreagain without even telling us. That is ridiculous! If I had a choice for another provider. Armstrong would be gone! You need to let us seniors know when you are increasing our bills!

I am a small business owner and do not normally take the time to post negative reviews but I felt…read morecompelled to post this so that other small businesses do not have the same experience as I did with First Communications. After being a loyal customer for 4 years, our IT consultant recommended that we switch to another provider mainly because of the internet speed we needed to operate. We did so for both of our office locations. Our IT consultant, our telephone consultant, our new provider and First Communications consulted and went through the process of making the switch. Two months later, I received a disconnection notice bill from First Communications. When I called about this, I was told that their records showed that we were no longer a First Communication customer but because their service is billed in arrears, I still owed for one month of service. They also apologized that I did not get a bill for this and stated that they would send me one. I paid the bill and thought I was finished. About 2 months later, I received another disconnect notice. Again, I called. This time I was told that to disconnect, I have to write a letter 60 days in advance. When I asked why I was not told this when I called in January, they apologized but said that it is in their contract. I asked to speak to a manager who advised me that although he could not help me, he would bring this matter to the attention of his boss. Her response - send me an email with a bunch of highlighted language showing the contract terms and insisting that I make pay for 4 months of service that I never used. Although, we had a lengthy email exchange, she never addressed the fact that her employee told me that their records showed the account was closed and that all I had to do was pay for 1 month of service. It is my opinion that this is a deliberate tactic to collect additional fees from customers who switch providers. Prior to this time, I received my bills regularly. After I terminated, all I received were 2 disconnect notices, which allowed fees to accumulate. Prior to this time, I felt that I could rely on what the customer service agent tells me. Moral of this story - do not use this company and, if you do, make sure you talk to a manager any time you call and get whatever they tell you in writing!

From the owner: First Communications is a leading technology solutions provider offering data networking, voice,…read moreand managed services throughout the Midwest. Founded in 1998, First Communications network has grown to include more than 600 on-net wire centers and supports over 35,000 customers. Headquartered in Akron, Ohio and a 24x7x365 Network Management Center in Chicago, First Communications is dedicated to pairing effective customer communications with next generation technology. We create solutions to align with your business objectives, while our built-in scalability accommodates for the future. Combined with a strong focus on the customer experience and operational expertise, First Communications bridges technology with world class customer service.

This review is for Spectrum in general. Ijust found out zip have been paying gor Spectrum tv since…read more2024 (I have been an internet only customer for 4 yrs) I never ordered, approved, or received any equipment. The monthly charges at this time is $135.00. I was on auto pay, noticed the pmt was higher, but contributed it to introductory pricing expiring. The email noticed I received were notifications of payment processing, and no invoice included..after talking to 6 people and 4 hrs on the phone I was told disputes were to be intimidated within 60 days as stated on my statements and nothing will be done. Please excuse me for trusting a company! At least 3 people told me my tv service is cancelled as of yesterday. When I called to cancel service. I was told the tv is still on my account! Prior to thie next call I received an email my invoice is $150 for internet services. I called to verify and was told I owed about $280 + a I have to pay for tv services I for TV service I have NEVER HAD, AUTHORIZED OR USED! I did talk to fraud dept.and was told no fraud, even tho I did not subscribe to tv. He did tell me I was sent emails re: tv and I checked previous emails about streaming tv, which I looked like solicitation to me. I checked my email account after we were "suddenly" disconnected. I am exploring my options with legal agencies. I'm sure I won't receive and refunds but maybe this won't happen to the next customer. PLEASE BEWARE of these thieves!!

Just returned from my first visit to the Kent store. I was apprehensive after reading the reviews…read moreof this store. As it turned out my experience was nothing but positive. Alex could not have been more helpful. polite and had my problem taken care of in minutes.