Come here if you want to pay triple the retail price for a case, are in the mood for a circus, to…read moretalk in circles, or not get your phone fixed. This place is a joke and I am amazed at how hard these people work, to avoid actually doing what they're paid to do . I can't believe assurant co-signs this place it's embarrassing. I was sent here by assurant after damaging my 15pro screen. They replaced the screen and the tech who did it was unable to calibrate the screen and was not comfortable with removing it so he had to recruit another tech with more tenure to remove the screen for a second time. This second removal caused a damage from the bottom of the screen. So they hand me my phone with a lit screen but by the next morning at the bottom was a black spot. By the evening the spot grew and I brought it back to the store per assurant's instruction. The tech I met when I returned lied to my face. She acknowledged the damage and that it happened during the repair. She then claims there's no 15pro screens in stock and says she's ordering me one and noting this, so they will call me when it comes in. Guess what? She didn't order a screen, she didn't note any of the interaction, she just avoided repairing the phone and sent me off. I call them after a few days and she answers and says to come in because they're slow and they have the screens in.... so I go in and spend an hour with these people discussing how it isnt there fault. There was so much effort put into avoiding repairing their mistake it was incredible. The Employees were all clueless as to the repair, there were no notes or documentation on their end and even their manager whom I spoke to through an employee's cell phone, was trying to blame me and avoid repairing the phone. If this was the case why was I not told this a week ago when I brought it back after the initial repair was defective? And why was I not contacted when the replacement came in? I imagine it's because this location is being managed by a lazy person who has recruited a team of lazy people that will do only the bare minimum to remain open. 0/10 I wish I could give a negative star count.

i went to cpr on sat. they took care of my phone. it was filled with viruses. thanks, you guys were…read moregreat. its nice to have my phone back and working well.

We came here to pickup an order placed through the app. Quick and easy!!! Great location. Nice…read moreemployees. Love the curbside pickup

Awesome experience. Clean, organized store, fast service and they were very friendly and helpful…read more Can't get better than that! I have no idea why they have low rating currently. Maybe new management took over this location. Because it was great.

Came here after going to two other AT&T stores. The one in Horsham was totally unhelpful. The store…read morein the mall was so busy we decided to leave. Came here and the guy helped fix my step father's phone in no time. Very grateful for the service we got here today!!

I have never had a problem with this store. We have 4 phones on our plan and have gone to this…read morestore for replacements when needed. I went in with a phone that was password protected by mistake by me. Lamont (store manager) was so kind and helpful in restoring to working order. Furthermore, I witnessed how respectfully he spoke to customers especially an older woman who was so grateful to get her problem solved. I have been with ATT since my first mobile phone and will continue for the foreseeable future. Finally, these Yelp reviews are very one sided in that only the people who have had a minor problem feel a need to review. I hope this review gives people the opportunity that ATT is a good company with a great staff. Thank you Lamont and ATT

Nick is wonderful- very knowledgeable and patient. Helped us with a very complicated situation that…read moreallowed us to not have to return to the store another time to pick up our items. I highly recommend using this store location.

We visited Verizon store on 501 Horsham Rd in Horsham,Pa today to upgrade our phones. We had the…read morebest experience! Domenic was very professional,and patient with us,older people. He was very knowledgeable,and made the transaction go smoothly and fast considering that we switched 3 phones. What a nice and helpful employee. Thank you

This store is to be expected--very busy and lively with great service. Apple always has the coolest…read morepeople running their stores with true passion driving every interaction. I did my first Vision Pro demo here, which I knew could be interesting since I'm legally blind. Regardless, the staff were very helpful, kind, and understanding of my curiosity to see how the world would look to me through Vision Pro. The experience was also favorable when I bought my new iPhone 15 Plus from this location back in September. It was absolutely packed because launch day was just a day prior to my visit, but that didn't impair the staff's ability to provide excellent service. I didn't have many questions about my new iPhone as I am a tech enthusiast, so purchasing the 15 Plus was quick and simple. I will definitely return for my next purchase or Genius Bar appointment!

I went to the Genius Bar at the Willow Grove Apple Store with an iPhone 13 Pro on Apple's own…read morepublic iOS beta, fully covered by AppleCare, needing one simple thing: a battery replacement bc mine is @79% health. Instead of helping, I was told they won't do any hardware repair on a phone running beta unless I first "erase" it and downgrade to the public OS. No warning when you join the beta, no warning when you buy AppleCare--just "policy" thrown at you after you've already built your life and work around the device. This isn't a casual Instagram phone. I'm a using Epic/Haiku, TigerConnect, Outlook with Microsoft Authenticator and multiple other MFA‑protected encryption tools. Erasing and re‑enrolling all of them is hours of risk, effort, and lock out productivity time, all at the mercy of Enterprise IT. And at Apple, they dismissed it like it was nothing. The Genius Bar guy said that Public Beta is for "developers" testing on "extra" devices. Really? I wonder why they call it public Beta? Apple loves to market "innovation" and invite ordinary users into betas, but in practice this policy treats a paying AppleCare customer as a problem to be avoided despite the fact that we are giving them feedback on their products pro bono. If running the beta means "no repairs unless you wipe your phone," that should be clearly disclosed up front, not buried in ambiguous fine print and quietly enforced at the counter once you have a battery downgrade --an issue which eventually every phone will have. And given the issue, it is completely unnecessary. It's a battery, folks. So: DON'T waste your money paying for Apple Care (do the math $9.99/month x 12 x 5= $ 600...what I fool I was to sign up for that!), and don't give them free feedback by enrolling in Public Beta. Let them PAY "developers" to use their "auxiliary" hardware to help them fix their Beta software products. I left with the same worn battery and a lot less trust in the Apple Ecosystem. Apple, you now not only suck in innovation, but in customer service, trust, and loyalty to the every customers that have kept your stagnant brand alive for these many years. Shame on you Tim Cook. Maybe your successor will have better sense. I wish I could give you and your corporate strategy zero stars.

My mother of 84 years old went into the Richboro, T-Mobile store to get a phone and she came out…read morewith two phone numbers and one phone. No, I am myself her son and looking for a new phone so we called the phone number on the website just to check prices And we found out that the Richboro, T-Mobile committed fraud by charging my mother two phone numbers with one phone. For over five months my mother was paying an extra $20 they did nothing to accommodate us on the phone, but they said they had to file a fraud case, and I only hope that whoever decided to overcharge my mother by giving her two phone numbers for one phone receives repercussions, and we receive some kind of compensation. This is unacceptable not only in the fact that my elderly mother mother was taking advantage of, and you can actually consider this theft and the manager should be able to call the store and figure out what went on and who did it but they can't. My mother has been a T-Mobile user since she's had a cell phone. Hi on the other hand, I had dropped T-Mobile many years ago when I was getting double charged and the kid and the counter tried to double talk me into thinking that it was my fault because I signed up for that type of charge. Come on I'm far from. Stupid. And they really hope T-Mobile takes care of this and takes care of my mother because she may be 83 but she looks about 65 and twice as much energy as me, and she will take retribution, not given satisfaction!

From the owner: Switch today & enjoy America's largest 5G network.read more

Worst customer service. I was turned away twice trying to return Verizon TV boxes because the…read moremanager with the "codes" was not available. When I finally connected with the manager today (May 18, 2025) I was clearly bothering him. No welcome when I entered. When he did ask what I needed and I said I was returning TV boxes, he actually sighed, stood up and without being invited reached into the grocery bag I was carrying to remove the TV boxes. He didn't say another word to me except to tell me "I only need the boxes, you can keep the rest." The rest included the remote and the cords. Why would I want this unusable junk? When I asked him to take them because I had no use for them he rolled his eyes, took them from me and walked away. If you can avoid this location, you should. There is no effort to be polite or welcoming.

I am sorry I have to give it one star. Beware of this "store". We spent over 5 months and being…read morebilled close to $500 trying to unravel a deal this place gave us. DO NOT step foot in this place. The ONLY goal of the employees is to load your bag with product you do not want nor need so they can get their commissions. While I do appreciate the desire to want to sell more, doing so fraudulently is just wrong! Be warned! This is NOT a Verizon authorized retail store. It is owned by a different company. Customer service is non-existent, customer respect evaporates once a complaint arises, and rude is actually a nice description of the person claiming to be in charge. Using the word manager would mean he actually cared about people.

Bait and switch. Said that I could get an Apple Watch for $1 a month with no increase in my rate…read more Turns out my rate increased by $20 a month for 36 months. That's $720 plus $36 for a $299 watch. I'm returning the watch, got the restock fee cancelled. Pain in the ass. I also twice told them that I didn't want next up or the protection plan. They put them on anyway. They work on a base pay plus commission, so they lie and hope you don't notice. Beware.

We traded in my phone about a week ago and had issues with the speaker…read more My husband and I went back last night and the manager was annoyed before he sat down. He told us that we had to call samsung, the manufacturer; even though the defective phone was bought at this store. If we received a replacement, there was a restock fee of $55.00 plus tax on a second phone !!! This man did not provide good customer service to say the least, was extremely agitated with us because we wanted to exchange the phone without a fee. He could have presented the information in a calm manner, listened to us and provided true customer service. STAY AWAY !!!!!