Fast, quality service, reasonably priced, extremely professional and highly knowledgeable staff.read more

I had a very disappointing experience here. I brought my own replacement screen, and initially I…read morewas told that my screen was too thick and wouldn't work. Then the technician said he could fix my phone for $150, which I agreed to. However, after the repair was done and I had already paid, he told me that he actually used the screen I brought from home. This was never communicated beforehand. If I had known he was going to use my own part, I would not have agreed to pay that price. I feel misled and overcharged. The lack of transparency is not acceptable. Make sure you clearly confirm what parts are being used and what you're paying for before agreeing to anything here.

They charged me more than once for the same service in the same month…read more.. Then, when I call, they don't have operators in the office by 6:00am (when the recording says they are open). I am now considering the change to another provider.

customer service is not reliable... no one answers the phone, even tried 4 different numbers,…read morepeople on chat window are worse than level one (know nothing). phone service is OK, value against competitors is good.

I always ship to my home but decided to pick up in store because I will be out the country on the…read moredelivery date. I went to pick up and instead of just scanning my ID and giving me my purchase they started questioning me about what I'm doing with the phone and demanded the trade in device and I had to tell them multiple times I just want to pick up my order. They asked me what I'm doing with the device and assumed that I was going to ship it overseas asking me where am I shipping it to saying "oh I thought you were shipping it to someone somewhere overseas". I said it's my account and I purchased the phone for me. I don't understand why it's any of their concern because I did my upgrade and paid for it online I was simply there to pick it up. I watched him scroll through my account for a few minutes which he wasn't supposed to do. While questioning me they still did not give me my purchase. Then asked again "you don't want me to activate your phone?" I said no then asked again "do you know how to do it yourself" I was now fed up and said I've been with t-mobile for over 20 years I know how to activate and ship back a device. It was the most uncomfortable experience. They treated me like a scammer.

Most terrible T mobile store in CT. Buying a charger - they left me wait 1 hour, return a watch -…read morethey let me wait another 1 hour... terrible management- no spirit to helping people. Honestly, the other T mobile stores are much nicer.

I was lied to and taken advantage of. When I got home the 1st phone they sold me did not work. I…read morewas told the next day that I needed a 5G phone. They sold me a Samsung A05 and told me it was 5G and it was a top of the line phone. The phone is only 4G and a piece of crap. The following day a credit card that I have never used and is under lock and key was hacked. The info for this card was on my sim card that I never got back. DO NOT TRUST THESE PEOPLE! I have written to the BBB, CTC, and my local Atty. General.

I like their service and sales they are using quality products of screens and they are well trained…read more.

I visited the store because I had a question about my phone. The girl who's name was allegedly…read moreNandi was beyond rude to me and told me"They sell service not phones" which made absolutely no sense. She also stated that if it was so easy to figure out that I should know how to resolve the issue myself and I told her I don't work for AT&T.But basically if you're not making a purchase in which they can receive commission off they are not interested in even attempting to help you. She then began to get very combative and argue with me. All the while the store manager was there and did nothing but smirk. Horrible customer service all around.

Our salesperson, Mike, was outstanding. He was patient and kind explaining options to our family…read moremember wh

I phoned Verizon phone because I just bundled them with my Frontier wifi and I wanted to make sure…read moreI was receiving all the related savings. The customer service representative was knowledgeable, patient and friendly. I switched many of my streaming services and saved money. I was pleasantly surprised. When I receive service that is above snd beyond the usual and customary I feel it necessary to point it out.

Employee that helped me was super nice & friendly! I came to pick up my new iPhone I purchased. As…read moresoon as I came in I was greeted by an employee. He told me someone would be w/ me shortly. It wasn't even 5 minutes I waited before the employee who helped me came out. He was nothing but smiles. I told him I was picking up my online order. He got my info & came out right away w/ my purchase. This location is fairly new. It was clean & inviting.

I put the wrong address in my GPS trying to go to another cell phone repair store, got lost, and…read moresaw this store by the side of the road and went in. My son's iPhone 5 battery had died, so I asked them to replace it - $40, which was $9 cheaper than the original place. They told me it would take 30 minutes, and 4 minutes later, it was done. So I said, hey, I have an iPhone 6 myself, the screen has a crack, how much would that be to replace? They said that the screen and LCD would be $50 - and I had been quoted $79 in Los Angeles. They said 30 minutes. While I waited, I saw a gorgeous steampunk-looking case on the wall, and asked how much that was. They said $10, so I bought it - better than surfing Amazon through 700 Hello Kitty cases to find something half as cool. 15 minutes later (not 30), he was done with my repair. He said, do you want a screen protector for your phone? I thought, hell no, I hate those bubbly plastic protectors. But he said he could put a glass one on there. I thought, no way am I going to spend $30 for that. He quoted me $10. So I got one for each phone. So in 20 minutes, and for $120, I got all of that stuff purchased and fixed on two phones. I live in Los Angeles, 2500 miles away, but I'm tempted, given their prices and kindness and speed of service, to fly back to CT the next time I have a cell phone repair.

Great and timely customer service. If you need your device…read morerepaired, I highly recommend going here. They also have a huge selection of phone cases and tablets/phones.

Great people , friendly and honest . went from a regular customer to friends in the same visit !…read more would recommend

Fast Repair and my favorite. They are very friendly. My phone was 12 Pro Max and cheap priceread more

The guys are very knowledgeable and helpful. I would definitely recommend them to anyoneread more

Went in to get our daughter's phone fixed. Quick and efficient service. Highly recommend them.read more