They charged me more than once for the same service in the same month…read more.. Then, when I call, they don't have operators in the office by 6:00am (when the recording says they are open). I am now considering the change to another provider.

customer service is not reliable... no one answers the phone, even tried 4 different numbers,…read morepeople on chat window are worse than level one (know nothing). phone service is OK, value against competitors is good.

Eli went above and beyond in every possible way. In my decades of dealing with cell phone…read moreproviders, I have never encountered an employee as exceptional as Eli. He is incredibly knowledgeable, remarkably patient, and has a wonderful personality that puts customers at ease. What impressed me most was his dedication to helping me resolve a very difficult situation. He worked tirelessly to secure a refund after I was affected by the fraudulent actions of a Verizon employee in Fairfield. Employees like Eli are rare. Verizon is fortunate to have him, and he deserves recognition for his outstanding work. Eli shouldn't just be a manager, he should be running the entire company! Lastly, Spencer was helpful as well so if Eli is not available ask for Spencer.

Eric was very helpful and awfully sweet. He helped me to get what I needed and was very quick at it…read moretoo. Deserves a raise! Thank you Eric!

I used to go to this store all the time. The staff was professional and helpful. That is no longer…read morethe case. I had an awful experience there this week. The person who waited on me was rude and arrogant. Worse customer service I've experienced anywhere. I had an issue afterwards that I needed help with and took it to the Orange store where the representative was courteous, polite and efficient. I don't understand why the woman in the Shelton store still has a job.

DO NOT DO BUSINESS HERE. I went to buy a new iPhone, and they lied, saying I had to buy extra…read moreinsurance even though I had a family plan. Another store affirmed that I didn't have to buy this extra insurance. I only shopped here because it was the only store with an iPhone 16 in stock and I needed it desperately for work. This may be part of a commission grab. I bought the phone and paid the double insurance fee and then I went to another store the same day where they reversed the charge. I told Victor, the manager, that I'd be writing this comment and as I left he said: "Get the f#* out of my story you f#*ing idiot. And don't come back." This is a third-party vendor and I've been scammed by these kinds of AT&T stores before. Go to a corporate store in Orange, Fairfield, or Trumbull instead. To be fair, this might be a larger corporate problem. In doing a little investigation I found that these stores and managers do have quotas to fill. One comment in a Reddit post (see link below) stated that "The real issue is corporate requiring certain metrics and numbers be hit. When stores fail to meet those, they get punished in some way. So, instead of missing, they invent ways to meet them." I have contacted the FCC and BBB. https://www.reddit.com/r/ATT/comments/mhhtyd/required_insurance_when_purchasing_and_upgrading/ Has something like this happened to you? Tell us about it.

I was lied to and taken advantage of. When I got home the 1st phone they sold me did not work. I…read morewas told the next day that I needed a 5G phone. They sold me a Samsung A05 and told me it was 5G and it was a top of the line phone. The phone is only 4G and a piece of crap. The following day a credit card that I have never used and is under lock and key was hacked. The info for this card was on my sim card that I never got back. DO NOT TRUST THESE PEOPLE! I have written to the BBB, CTC, and my local Atty. General.

I like their service and sales they are using quality products of screens and they are well trained…read more.

The guys are very knowledgeable and helpful. I would definitely recommend them to anyoneread more

Went in to get our daughter's phone fixed. Quick and efficient service. Highly recommend them.read more

I always ship to my home but decided to pick up in store because I will be out the country on the…read moredelivery date. I went to pick up and instead of just scanning my ID and giving me my purchase they started questioning me about what I'm doing with the phone and demanded the trade in device and I had to tell them multiple times I just want to pick up my order. They asked me what I'm doing with the device and assumed that I was going to ship it overseas asking me where am I shipping it to saying "oh I thought you were shipping it to someone somewhere overseas". I said it's my account and I purchased the phone for me. I don't understand why it's any of their concern because I did my upgrade and paid for it online I was simply there to pick it up. I watched him scroll through my account for a few minutes which he wasn't supposed to do. While questioning me they still did not give me my purchase. Then asked again "you don't want me to activate your phone?" I said no then asked again "do you know how to do it yourself" I was now fed up and said I've been with t-mobile for over 20 years I know how to activate and ship back a device. It was the most uncomfortable experience. They treated me like a scammer.

Most terrible T mobile store in CT. Buying a charger - they left me wait 1 hour, return a watch -…read morethey let me wait another 1 hour... terrible management- no spirit to helping people. Honestly, the other T mobile stores are much nicer.

I asked Michael to evaluate our home Wi-Fi network configuration because of some reliability…read moreproblems. He arrived when he promised, did a pretty thorough diagnostic of our settings and tweaked a few things. We haven't had any problems since. I'd certainly recommend Michael for commercial or residential jobs like this one. For the reasonable hourly rate, I paid much less than replacing my perfectly fine gear that might have had the same problem.

I have updated my review of Michael Petruccelli since a few weeks ago…read more For one reason or another he had never received my phone messages that I had left for him when I was having so much trouble with my computer. When he finally got my last message last week and read my 1-star review he acknowledged that he had never received my voice mails. Today he came to my home and fixed my computer to the extent that he could. He will come to "clean it up" next week. I am glad to see that it was a glitch in his voice messaging system and not with him.