I am absolutely DELIGHTED to leave this review because, frankly, this Verizon location has…read moreundergone a redemption arc worthy of cinema. Historically, I was treated with the sort of indifference usually reserved for a Victorian orphan asking for a second bowl of gruel. Customer service was nonexistent, eye contact was apparently optional, and I left feeling like my mere existence was an inconvenience. BUT! The tides have turned. I arrived with a phone that was practically deceased, and Nico, Spencer, and one other absolute angel whose name I regretfully cannot recall came to my rescue. These gentlemen helped me not once, not twice, but THREE times with extraordinary patience, kindness, and professionalism. They treated me like the delicate princess I so obviously am, and guess what? I will absolutely be returning to upgrade my phone and give these kings the sale they have earned. It is remarkable what a little competence and basic human decency can accomplish. Management, GIVE THESE MEN A RAISE. When you do good, you get good. XOXO, a very happy princess.

Terrible service No shortage of other locations in…read moreSarasota! Run don't walk to different location!

When we get a good representative in the tech areas, we are very grateful. Thank you to Geek Squad…read morereps who know their stuff and listen to us tech-challenged customers.

I had a horrible experience with the Geek squad. Really it was with scheduling. I set up and paid…read morefor an appointment for today at my short term rental. I have guest coming in tomorrow. Today I called to confirm and they said it was not scheduled and cannot come out today. I asked for a manager to speak to and was on hold for 10 minutes. You cannot call the store anymore. I talked to a virtual assistant that can barely speak english. No help what so ever! Now I am left trying to get somone out today.

The staff was attentive and knowledgeable. Kyle was especially helpful. Very pleased.read more

Horrible horrible cell phone service. People who work there, most of them very nice but ZERO…read moreaccountability for promises made when I switched from Verizon. I did pay more with Verizon...but for over 10 years....I never had bad service...GOING BACK!! This service is too important to cheap out on! T-Mobile is awful!!!

We received excellent service here. The first person greeted us and welcomed us and made sure we…read morewere on the waitlist. The second person came shortly afterwards and answered all of our questions about the deals with getting a new phone. She also replaced the SIM card of my husband's phone and it's working better. Our phones are old and we are ready to get new ones and they had a good deal on them. Problem is I have too many pics on my phone and need to take care of that. I would feel very comfortable purchasing our new phones from this location bc of their excellent customer service.

Subject: Complaint Regarding AT&T Store Waitlist and Customer Service…read more Yesterday, after my phone was stolen, I went to an AT&T store to restore my phone line. I added my name to the waitlist and was instructed to wait for text message notifications. I received a text confirming that I was next in line and that I would be notified by text when it was my turn. I waited outside the store for an hour and a half, relying on the notification system exactly as instructed. I never received another text. Instead, the store closed, and I was later told that employees had called my name. This is completely unacceptable. If customers are asked to provide their phone numbers and wait for text notifications, they should be able to rely on that system. I should not have to stand outside for an hour and a half only to discover that the store had called my name instead of sending the promised notification. I was already dealing with the stressful situation of having my phone stolen. The lack of communication made an already difficult situation considerably worse and wasted a significant amount of my time. I would appreciate an explanation of what happened and how AT&T intends to resolve this situation. I also hope the store will review its waitlist procedures so other customers do not experience the same problem. I look forward to your response.

Luis was absolutely wonderful. I highly recommend this corporate store! Luis had such patience,…read moreknowledge and resolved my very complex conflict. I appreciate his great customer service, honesty and integrity. I don't hope to have to come back, but if I do, I know exactly what store I will be going too! Thank you, I appreciate you! !

Grate Service happy withe info given. Explained information quite well plenty of selection from…read morewhat we need high value four, the items that we need to purchase

Terrible experience today. After Victor told me on the phone thewy would help me switch over my…read morenew phone , The store staff refused to help me. Different staff at the same store last week would not help me get my wifes phone working. I would reccomend not doing any businees with this store. 2 terrible experiences! Cant reccommend them for anything! as bad of an experience I have ever had from a supposed" service "store. Please avoid this store and also avoid AT&T.

The Bad: Few days ago I stopped by needing assistance with…read moremy android phone display. After explaining my issue to the manager, he looked up my account. He asked me about my internet service? I was happy with the service and just wanted my phone issue resolved. He told me that their was now a $25 charge for tech support and paid upfront. I was surprised and said I was not aware of this policy and would like to further verify. I asked him for the store location expecting a card with the information, but he referred me to look for the address on the front door. I walked away and he said you can complain to whoever you like. I felt misinformed by this "rude" store manager! The Good: I called 611 from my car in the parking lot of the store and worked with a service tech who promptly and professionally resolved the issue. I was grateful to have my phone fixed and thanked him tremendously for a job well done. I then told the tech about my encounter with the store manager and asked if he could look up the information about the service fee. After several moments he came back and said it was false. I was disappointed and asked that they look into this matter closely so customers are not misinformed. I have been a customer at AT&T for over 20 years and never had problems with customer service. I would like to continue going there and know that someone will always be there to offer excellent customer support. Thank you in advance for your time and consideration

They rescued me!!! Should be five stars for that. But it is a challenge to make a reservation…read moreonline when your phone isn't working (couldn't do it on another device without having access to my phone)! This made it a more stressful than it should've been, wondering if I could even get an appt. or how to set one up when my phone didn't work. The other issue is that I definitely felt a bit rushed. But the Geniuses were definitely on their game and had enough problem solving acumen to get my phone up and running again! Thank you, thank you, thank you! It's also cool to see and try out the Apple devices. I use an Apple phone so I can Facetime with family but find the Appleverse constraining otherwise. Very Hivemind. I am so glad this Hive was able to get my phone working again and helped answer my questions. If I was older or slower (I am pretty old and slow) it would have been more scary, but I remain assertive and nimble enough I was able to get the job done! Thanks again. Life without a smartphone is daunting these days!!!! Anybody have a Google Pixel phone? Samsung? I'm not sure the Appleverse is for me..

We had an Apple Mac ( old one) and about 5 old I-phones that we wanted to have cleaned and donate…read morefor recycling. I called ahead and the very nice Emmanuel said come on in. Easy and non stressful . I'm confident all my information was deleted and the equipment is being recycled. Just easy and pleasant. Now if someone could just drive me through that rush hour Sarasota traffic, we'd be best friends!

My phone had a virus and I went to Best Buy. They told me to line up for the Geek Squad and to…read moreprepare to pay and wait awhile. Frustrated, I left immediately and went to T-Mobile next door: I got a clerk named Hendry who literally pushed a few buttons and fixed my phone in 15 seconds. Very impressed by him, and therefore this store.

We were able to straighten out my account, deal with a broken phone Internationally and get my…read moremother-in-law a smartwatch.

Have been with Cricket a long time. Went in and worked with Whitley to get a new phone. She was…read moregoing between 3 customers and after having me pay for the phone and activation before even taking the phone out of the box she said oh you need a new plug end for charging. I asked how much and she said $45.00. So after feeling like she was doing a bate and switch I asked her to cancel my order. She said you already paid, I cannot refund the $25 activation fee. Good Bye Cricket, I used to think you were great, but your lying employees are trash!

The absolute worst customer service ever. Trying to switch phones and kept telling us phone was…read morelocked. It wasn't if you tried to explain what was going on he started yelling at you. Lazy and incompetent doesn't begin to describe the employee Chris working at this store this morning. Will never return to this store again.