We had an Apple Mac ( old one) and about 5 old I-phones that we wanted to have cleaned and donate…read morefor recycling. I called ahead and the very nice Emmanuel said come on in. Easy and non stressful . I'm confident all my information was deleted and the equipment is being recycled. Just easy and pleasant. Now if someone could just drive me through that rush hour Sarasota traffic, we'd be best friends!

I am submitting this complaint to report what I believe to be a deceptive and unfair warranty…read morepractice by Apple Inc. in connection with the diagnosis and handling of a defective iPhone that remained under the manufacturer's express warranty. I owned an iPhone 15 that was still within Apple's limited warranty period. The device exhibited severe and abnormal battery drain, rendering it unusable after only several hours of normal use. I contacted my wireless carrier, T-Mobile, and was advised that because the device was under Apple's warranty, I should seek service directly from Apple. I subsequently visited an Apple Store for warranty evaluation. Apple personnel informed me that there was "no issue" with the battery hardware despite the abnormal battery performance. I contested this conclusion based on the device's real-world behavior. Apple representatives asserted that the issue was caused by "software" rather than a hardware defect and recommended that I perform a complete device wipe and reinstall all applications from scratch before Apple would further address the issue. This proposed remediation imposed a substantial and unreasonable burden, requiring several hours of uncompensated time and disruption. I declined and noted that if Apple's diagnosis were accurate, then a newly purchased iPhone running the same operating system and applications would necessarily exhibit the same battery drain. Apple personnel did not provide a substantive response to this point. Because Apple refused to repair or replace the device under warranty, I purchased a new iPhone at my own expense. I installed the same operating system version, restored the same applications, and resumed the same usage patterns. Under these identical conditions, the battery drain issue did not occur. The replacement device functioned normally. This outcome directly contradicts Apple's stated diagnosis and strongly indicates that the original device suffered from a hardware defect that should have been covered under warranty. Apple's refusal to honor its warranty caused me financial harm and forced the replacement of a device that should have been repaired or replaced at no cost. I am concerned that Apple's conduct reflects a broader practice of attributing hardware defects to nonspecific "software" causes in order to discourage or avoid valid warranty claims, particularly where the proposed remediation imposes an unreasonable time burden on consumers. If systemic, such practices may constitute unfair or deceptive acts or practices under Florida's Deceptive and Unfair Trade Practices Act (FDUTPA) and undermine the purpose of express consumer warranties.

service was great, Cassy helped my parents save $145 of their phone bill. She is very…read moreknowledgeable, patient and caring. Thank you SO MUCH !

If I could give negative stars I would! this store is absolutely horrible. The people are so rude…read moreand unprofessional. They scammed and messed up my promotion so much that it has taken me many many trips to the store and many many times to figure out why they did not give me my credit!! Turns out THEY messed up my number and I got scammed out of it. It has now taken up 7 months to get anything and I still don't have anything!! I'm so angry and annoyed!!

I came into this T-Mobile location as a new customer switching from AT&T, ready to start service…read more Ryan initially helped me while discussing the higher-priced plan. However, once I told him I preferred a lower-priced plan, his attitude changed and he told me I could just "do all that online." As a new customer, I walked into the store because I wanted in-person assistance. Being dismissed simply because I chose a more affordable plan is disappointing and unprofessional. Every customer should be treated with respect, regardless of the plan they select. This experience cost T-Mobile a new client. I will not be switching.

I just want to thank Jasmine a store associate for taking the time to help me today. I came in on a…read morewhim today just asking for help and she made the entire process so easy. I will be coming back again thanks to her. Thank you for making me feel so welcomed.

From requesting an appointment to getting my phone back in my hand; this location did the job more…read morequickly and professionally than I have seen other places do so in the past. They'll remain high, if not at the top, of where I'll go to get my technology fixed up.

unlock phone. Alain was great. Att sucks. Closed on weekends so I went to quick mobile repair and…read morealain was able to help me!! Thank you Alain

Horrible horrible cell phone service. People who work there, most of them very nice but ZERO…read moreaccountability for promises made when I switched from Verizon. I did pay more with Verizon...but for over 10 years....I never had bad service...GOING BACK!! This service is too important to cheap out on! T-Mobile is awful!!!

First, this store is no longer here. This listing needs to be updated. Secondly I switched to…read moreTMobile at this store and while they seemed helpful they ended up signing me up for a "free" third line that wasn't free. I went through so many hassles trying to switch that free line back to the prior service. I never got my $30 fee back.

The local folks were very professional and helpful, at least as well as they could be given the…read morecorporate support, or lack of it. I had a new Z-Fold phone where the left half of the screen went solid green. They arranged for a replacement after significant paperwork. It took a week for the new phone to arrive. And IT went belly up in two days! But I went to the internet first, instead of Verizon, where I was advised by some helpful poster to RESET everything and AVOID 'enhanced' settings. Did so and problems disappeared and have not returned. AI is highly overrated! Be VERY careful allowing the phone to 'think' for you. All the fancy 'adaptive' options are VERY unreliable. AND most of the staff in the stores are just not up to the challenge. BUT WORSE, Verizon 5G is just not there! And neither are ANY of the other vendors, except in densely populated areas! They SELL 5G service but it just isn't there! They SELL 5G 'home internet' but it isn't there! Their nearest 5G service is not close enough to reach with the phone or the 'home internet router'! Lots of 4 and 3G, even 2G! No 5G! In my area, ALL 5G is T-Mobile and concentrated around the local interstate highway! NO VERIZON 5G, even though they SELL it. Maybe in another year or two or three or 2030? 5G is HIGHLY overrated! It is great when you can get it. But don't hold your breath!

Beverly the store Manager is snarky and unhelpful. The workers at the Verizon Store are very…read morehelpful. She could use some customer service training or get another job. She was dismissive about a cell problem in Lakewood Ranch without even attempting to research it.

The guys there are very polite but.... I brought a working…read moreIPAD in for a new battery which I felt was loosing charge faster than it should and since I was going on a long trip I wanted in to be 100%-again this was both working and charging. After 3 plus weeks (first battery was lost..humm) I receive it back and it was not charging now at all-great huh Brought it back and was informed I need another $190 to repair the charging port...u got to be kidding SO now I am out an IPAD and had to replace it for another $700 Great huh These guy screwed it up and of course it was not their fault PASS ON GOING HERE PEOPLE

Alex was great!! My battery wouldn't charge. He cleaned out the charging port and showed me how to…read morechange a few settings on my phone and that was it. It was fixed! He didn't charge me a dime. He could've changed and charged me for a new battery, but he didn't. I appreciate the integrity! THANK YOU!!!

Beware, do not go to this store. They will lie about…read moreoffering a "free" charger and will instead secretly charge you and not provide a receipt in order to win a commission. Ensure that you ask them for a receipt and go over all of the charges. Cables are NOT free, chargers are NOT free, cases are NOT free, nothing is free.

Worst service ever. Don't even waste your time going to this location because they will be more…read moreinto playing on their phones or chatting with each other than to help you.

1. I live in a condo community covering multiple acres. 2…read more The condo association contracts with Xfinity for basic cable. Many residents already contract with Xfinity for internet services. 3. Eddie Wireless must be unaware of these facts. What other details have they missed in their business? 4. The condo association has a "No Soliciting" policy clearly stated at the entrance to the property. 5. Personnel hired by Eddie Wireless basically trespassed on our private property to place door hanger advertising on each resident's door. 6. This distribution was a waste of time and resources in addition to being disrespectful of our private property.