I purchased internet here and Paramount & Hulu subscriptions came free with the purchase. I tried to use my phone at home to subscribe but just couldn't. Went back to the store two time in two days. The employees there told me everytime that only customer service 611 could help me. I tried and called 611 and they were not much help at all. I read here that someone went to Plaza at West Covina to try and get help and bingo! They can help you there! They helped me too, thank God. A huge THANK YOU to Gris at Plaza at West Covina. Bad employees versus good employees make a huge difference. read more

Store doesn't participate on T-mobile Tuesday.. Sucks. Wasted my time. They should state on their online page this store doesn't participate on T-mobile Tuesday give aways. read more

Abby is amazing!! She is very helpful and goes above and beyond with customer service. Any question I have she offered options and solutions. I wanted to transfer an account over to me, she helped with the T-mobile line and transfer. An hour long process she helped me with accessing codes and making the transition as smooth as possible. read more

I've been in T-Mobile for over 10 years and I have never had to pay so much like im doing right now!! I pay a RIDICULOUS $235 a month for the worst service and I'm over it!!! I'm going elsewhere IMMEDIATELY knowing I can get better monthly rates AND BETTER coverage. How do you charge so much and can't even deliver quality service?? I mean I used to be happy with T mobile but it has gone down the drain!! Thank you but no thank you!! I'm done being overcharged for nothing. Never again!!! EVER!!! I wish I could give ZERO STAR RATING l. Not even one is deserved. read more

This location has horrible customer service. Both males are just always with negative energy, feeling unwelcome.

Abby told me on the weekend that she will have my samsung tablet s9 today tuesday. I get to the store and Abby not there and never order or got my tablet. Thank you for wasting my time. Also lady that I talked today at the store seems careless about the situation she ended ordering a tablet saying will be here tomorrow at my house and details show couple of days. Useless people making companies look bad now days read more

Terrible customer service i went to upgrade my phone and literally all I got was attitude the guy that helped me was just so rude and no one clealry wanted to be there today and thank god Verizon is offering 1000$ for switching I'm so done with T-Mobile read more

My mother went in to make a payment on a payment arrangement already established. She proceeded to ask the male employee what the amount of that arrangement was, to which the employee answered "no way to check here" that he couldn't see that information. He said she could only pay the full amount that was showing. My mother is older and is not tech savvy or informed of T-Mobile privacy policies, although she is authorized not once was she asked. So she took his word not know what rights she had as an authorized user which again he as a frontline employee / customer service representative should have given her the correct steps to take to get the balance.She had to put out the entire amount because this representative didn't want to simply do his job by just asking if she was authorized, he could have at least informed her to call care. He obviously lacking knowledge or care for his position to work in an environment where helping or even simply assisting a person is required. It's so hurtful to take advantage of someone who isn't informed of their options. Just honestly so bothered by the service and lack of empathy for an older customer. I not only asking I demand a call back. I will be writing a letter and a call to corporate and to show how serious this is it was done on 9/7/24 at 11:30am. read more

Really bad service from Victoria on the hacienda blvd and Maplegrove store, absolutely bad customer service, would never recommend this store. read more

Thank you Brenda for going above and beyond customer service making my experience pleasant. Very happy to be a T-Mobile customer today.

Be wary of Michael. I signed up for a new service with tmobile and he offered the internet service as well. He stated that it would be a FREE one month trial. I received the bill in 2 days and I was charged for the internet service. I went to cancel the internet service and was told I had to pay for it and they would credit my next bill. Good thing I canceled within the 14 days or I wouldn't have been credited. read more

Michael from this location was beyond helpful! He was very kind to welcome my family and i in and was able to answer all of our questions. He seems very knowledgeable and helped us set up our new phones as well as pick out new accessories. My experience at this store was great, we will definitely be shopping at this location in the future read more

TLDR: Most of the staff is helpful, don't be afraid to ask for someone else. You walk in and guess what? It's like every T-Mobile store you've been to. A little more time there and its a little bit more clear, good sales, okay customer service. They're help me plenty of times but their lack of "nerds" is disheartening. I'm a lame and will read article upon article on what I'm into. So when I go to a phone store, I expect them to know at least as much as I do. The sad truth is that most of them know more about sales than technology. Where there is some saving grace is they they care, or most do. Bill paying is easy, phone upgrades are easy if you know what you want, and you're treated as gold if you're a new customer. Parking? Easy. Price? Standardized. Music? Really? Lol read more

I want to leave a review for the service representative who was sarcastic and very rude upon entering the store. She was standing at the door outside of T-Mobile when she asked me for my drivers license, she was very rude. I asked her why are we doing this outside and not inside, he response was that it's not about being inside the store, outside is where she's going to help me. Her attitude was very sarcastic and she laughed along with the other associate when I asked for a manager. First he wasn't there, then he was at lunch, then all of a sudden he's there. The manager Chris was very helpful and very polite. He took me inside the store and took care of me. I cannot stress enough how rude this employee was... her name was Brenda. This is the face and attitude T-Mobile uses to represent their company when a customer comes in? Then she rolled her eyes... I was done!!! I called the corporate off and spoke to Tim C. He was appalled and encouraged me to leave a review. I'm very disappointed I was treated that way. It's so unnecessary. They need nicer people at that store!!! read more

I wish I could give 0 stars! Associate Victoria was horrible customer service! Went in to return my old phones I upgraded, as I was told by customer service over the phone that I was able to go into any store locations to do so. All 5 associates were leaned over the tables on their phones, asked what I came in for I said to return my phones and they said they don't do that in store and I was given return labels to ship out my self.... I said I was told to come in store and all of a sudden she said let me see if I can. She then says no she can't and the system hasn't been working that day and has been down. I said it's fine I'll go to another store and she told me no other store would be able to since the system is down. I said thank you bye and left because it felt like they didn't even want to help in the first place. I called the West Covina location in the mall, explained the situation and if they were able to accept and return my phones they said to come on in! I went to the West Covina location and alerted them that they might not be able to since the system is down like I was told, they explained to me that their system was never down and working perfectly, it too 10 minutes to help return my phones. Thank you to West Covina location !!!! NEVER GO TO LA PUENTE location unless you want bad customer service . read more

Please beware of Samantha from store #2708. She is an assistant manager and is by far the rudest person I have ever dealt with. I understand policy is policy but did she have to be rude about it and not offer any other options? She had an "oh well" attitude. Very poor customer service on her end. She even had the nerve to mock the whole situation and even laughed and commented about our situation with other customers!! Saying things loud like you can exchange your phone because " you have extended warranty". Shrugging her shoulders and telling the other customers it's just policy. Beware of this girl. Not management material. read more

T-Mobile Authorized Retailer - Samantha from store #2708 - Mobile Phones Near Me - La Puente, California

I worked with Nick. He was extremely helpful. I'm glad I stopped in to see what they had to offer. I switched from Verizon and got a new phone at no extra cost. read more

I make an appointment to buy a phone for my elderly mother! Get the phone and ask, "would you please transfer the contacts to new phone. This procedure is standard! Young lady says, of course, no problem. I call, on hold for five minutes, transfer call, not the same young lady. They ask to go back!!!! Go back!!!! What's the point of the appointment and paying $20 for store help, online you save that $20. So, I laid $20 for in store for service and I'm not satisfied. Terrible!!!! Young kids at the store, is that the problem??? Guess, I have to go back to Verizon!!! Only saving $10 from my Verizon bill. read more

I've been sitting here for literally almost 20 minutes and haven't been spoken to by any of the employee's. This particular T mobile always moves slow just to pay a bill it shouldnt take an hour literally. read more

T-Mobile Authorized Retailer - Worst T mobile ever - Mobile Phones Near Me - La Puente, California

If I could give this a no star I would! My mom waited about 30 minutes to get help while the employees just walked around and talked. I know IT was busy but no one acknowledged us standing there and I couldn't even get a single persons attention, for sure we won't be going back to this T-Mobile. They should learn to appreciate their customers because without us you don't get your commission! read more

Worst experience I've ever had. If you are looking for a new phone, do yourself a favor and purchase it online. I recently lost my phone and due to the fact that I did not have insurance on it, I had to buy a new phone. I came in to this store, since it was closeby, but didn't bother checking their ratings online. Big mistake. A gentleman assisted me and told me I was due for an upgrade and thus could get any phone and all I had to pay was the taxes and fees. Too good to be true right? Well I then proceeded to ask if there would be any other monthly fees I would have to pay and he said no. I was a bit shocked since I couldn't believe I could walk out of the store with a brand new phone and only pay $200.00 I asked more than once if I would have other fees or additional monthly charges for upgrading to a new phone. Once again, the gentleman said no. At this point I was sold, so I decided to purchase the phone. About a week passes by and I get my bill with and additional fee of $30.00 and wouldn't you know that the fee pertains to the new phone. So I call T-Mobile and am told that this fee is my monthly payment for the phone. At this point I'm just confused, but quickly realize that the individual who sold me the phone did not provide me with all the information when I was in store. Luckily I was still able to return the phone so I immediately took it back and returned it. Now I understand that I should have read the contract and receipt a bit closer, but when you have your salesmen telling customers that they will only be paying a particular amount, it is only ethical to ensure that is correct. I am still purchasing the same phone, but will be doing so online. A store that's managed in such a way where salesmen do not provide accurate information, or even worse, omit information just to make a sale, do not deserve anyone's money. read more

Went there today to buy our daughter a phone for Christmas and Michael was super friendly and helpful. They didn't have the phone we wanted at the store but they actually had someone from another store deliver it to us. We had actually been at another T-Mobile in the mall but found the salesperson to be super aggressive and rude. Glad that we decided to come to this store! We got everything we wanted thanks to Michael! read more

Very skeptical to go to this location for an upgrade because of the bad reviews. They did a great job in attending me right away. I waited about 3mins to be seen and the representative answered all my questions. He put no pressure on me to do anything I didn't want. Of course he offered me promotions and what not but he was not insisting and annoying as some sales agents can be. Very smooth upgrade and great service. read more

Do not work with James. First of all i traded in a phone and opened up a new line. We got paper work started and i see him writing a new number. I asked a new number? And he responds with i mentioned that earlier. (I figured maybe i didnt hear him and didnt say anything about it) when he wrote the number..i found out a day later the wrote the number incorrectly. 2nd, he came out with a 5g internet tower and told me it was free. ( he did not once mention the 2 week free trial and it would be 40 a month. 3rd he added a line that connects to a watch. ( i do not own a watch whats so ever. 4th he charged me for an 20 watt adaptor that i did not purchase. After talking to customer service i returned the 5 g tower internet and he once again said "as i mentioned last time" . I also got a refund for the 20 watt charger without worry. The reason why he didnt check cameras if i bought the adaptor is because these guys work for commision. He also gave me a receipt that was poorly printed meaning the printer was almost out of ink. Therefore he charged me 3 extra things without my knowledge. To end this James will not mention extra fees because again they are paid min wage + comission. Do yourself a favor and find a corporate office like the one in west covina mall. James is a fraud and will use the excuse " i mentioned earlier" to put it on the customer. You should be ashamed of yourself James read more

Great Customer Service from the staff. Extremely Patient since i had to come back a couple of times. The Manager Chris was very helpful & Nick was awesome. Would recommend to anyone seeking to switch over from another network . read more

Took my phone in for a SIM card and Jackie which she was the one that helped me made me feel like I was bothering her asking questions about my phone I've been a customer for near already 4 years pretty sad she is Supposed to help the customers really sttreated me like I was some weirdo off the streets no customers skills at all. Will never go back to this store I just stopped cause it was inconvenient for me I wanted her to check my phone cause I had the tech run a diagnostic on my phone they said my phone had poor charging but it was too much for her to do so I got my SIM card which she tried charging for me when there was notes in the computer about my phone to check the charging and to replace the sim at no charge poor customer skills got the name wrong her name was Jessica read more

Would give this no stars but would not let me post it The manager Luis is a lier. They don't explain the terms Husband went in to just get a phone Now locked in a contract for two years a pad(they said free) they didn't tell him it has to be paid first and with a 20 monthly fee for service Every time he goes to this location they get him to sign up a new contract Always have to get customer device to fix it Luis wouldn't even stay on the phone If you want something you don't want don't go to this location Go to the mall they are always friendlier and help you get why you want read more

I am writing a review in response to my recent visit at this T-Mobile. I not huge on reviews, but I was impressed with the friendliness and professionalism that the workers displayed. I was greeted with smiles and a positive attitude despite being confused about a couple of questions I had regarding my plan. I eventually had a nice discussion with Jessica and Kevin who were extremely helpful in answering my questions pretty quickly and, nonetheless I was in and out of there very fast. Thank you Jessica and Kevin! read more

I got to admit, only having two staff members really made it a prolonged experience at this store. The establishment is great but the customer service was very poor. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - La Puente, California

I switched services from at$t to tmobile and the representative Karina help me through the process. Also, all the representatives in the store were nice and happy. I am very satisfied with their services. read more

Anytime that I've spent a minute in the store never approached by The staff if I ever needed help the go to line is " they'll help me in a minute" even if no one else is in the store always blaring loud cursive music not professional never open on time I honestly don't know why T-Mobile hasn't Took in the proper actions to get this read more

First time here and unfortunately this location is poorly staffed and there could be some improvement in the customer service.

Went in feb. 13th p/u ip11 and the max and ported a line over total 6 phones, the sales people are all about them Making commission, we the public go in to get the best option possible not get told one thing and turn around and get something different, I was told my bill was going to be $265.00 when I got my bill it was $330.00 that's a big jump!! Manger "Christian" is not any help!!!! Basically they don't care what your budget is and only look out for themselves!! Zero stars if I could read more

I came in to get a new phone and was greeted right away by the staff. The place was clean and very well kept. An employee named Jhon came and helped me right away. He helped me pick a phone, since I wasn't quite sure which phone to get, and the whole process probably took about 10 minutes. Last time I got a phone it took about 30 minutes to set everything up, so I was really surprised by how fast he got everything done. I was very pleased with the way everyone treated me and I hope to come back in the future. read more

Don't bother coming to this store. Assistants will answer all pending calls first and will interrupt your time to answer the service phone. Unless you are paying money they will ignore you. I am now considering switching services. read more

Came to get my upgrade with my husband and Ross was super helpful and talked us thru our upgrade super nice.. I will be coming back to this location! read more

Worst customer service ever, I went in back in April to get new cellphone everything appeared to be so good. Until the time they said they were gonna give me two screen protectors and two cases each cover for $10.00 Next month my bill went up with a difference of $50.00 what was my surprise? It was that they were charging every month for those accessories $40 for the each screen protector and $50 for each cover . I went back to the store and they said they were gonna give me a store credit of $70 on two of my bills, well until now that haven't happen yet . I noticed because o checked my online account, but what about all those persons that do not have that online account . ? I will definitely not recommend this place at all . read more

I came in for a screen protector and told the employee and he just went and grabbed one and started to ring us up not asking if that's the one we wanted or offering other options because this one was $40 for a screen protector. He said it has lifetime warranty and is one of the best so I guess it was fine. 2 weeks later it already cracked and I haven't even dropped my phone. So it's not even good quality and when I came in again to use the life time warranty they continued to say it's not through them that I have to online ship it back etc. The customer service was unpleasant both times I went and would return the screen protector but they don't do that either. Don't go here. read more

Not the worst but not the best customer service. I mean its common sense as a representative of any workspace to not use your phone while helping customers, it is very unprofessional. I asked to check the balance on a phone and Jorge, who helped me literally had me standing there for close to 2 minutes while he was texting. Then he had the Audacity to take his sweet time and ask his coworker if he's getting lunch. While I'm just standing there staring at him. Where is his professionalism?? And throughout helping us he kept texting , it was like 4 times that he got his phone out while helping us. I've worked at T-mobile, so there is really no excuse. read more

Very disappointed I came into this store and two of he employee blocked me at the entrance. The manager Kevin never allowed me into the store because he stated I needed a T-Mobile account in order to purchase cell phone I wanted to buy a phone cash as a gift. However, I couldn't do that because Kevin stated I needed my wife's account info or I had to Be on her account in order for me to purchase a cell phone. Very shady to me and very unheard of I even called T-Mobile 800 number to explain what had just happened to me even they where I'm shock. Furthermore, I stated to Kevin for him being the manager I don't understand why he was denying me access into the store apparently I couldn't purchase a cell phone cash as a gift I don't understand why they where giving me a hard time it was beyond uncomfortable for me to Be blocked and not be allowed access inside to purchase a cell phone I didn't need to give anything in order for me to purchase a phone full price. I have never had a problem purchasing any cell phone in the past. Makes no sense to not allow me to purchase a phone it was by far the most uncomfortable experience I have ever had. It was the first and the last time I'll ever into into this store. read more