Came by because my iPhone had not been working properly for about 18 hours. I tried calling 611 for…read moresupport but Verizon would send me a text to link and confirm who I was. But since my phone is not working properly, I could not confirm and the gal suggested I go to a Verizon store. At this store I spoke with a young male and I thought I had been transplanted into Zootopia. This guy spoke like he was auditioning for the sloth role in that movie. Played with my phone for about 5 minutes and said that I would have to go to Apple store because they could not find anything that was wrong with their system. But Apple or any phone they sell is PART of their system. This is part of a business account so I do not have the final decision on our service although I have been bitching and I think they are starting to hear me! I went to pick up my family nearby; they were shopping for new phones and service at T-Mobile and while I was sitting in the store waiting for them, I realized a VPN had turned on somehow and was causing the problems. Thank goodness I didn't have to go wait at the Apple store.

The employees aren't very helpful and don't seem to be interested to provide good customer service…read more They ordered the wrong phone for my daughter. My daughter has went back several times regarding her new phone. I won't go back to this Verizon. I am very disappointed.

Abby is amazing!! She is very helpful and goes above and beyond with customer service. Any question…read moreI have she offered options and solutions. I wanted to transfer an account over to me, she helped with the T-mobile line and transfer. An hour long process she helped me with accessing codes and making the transition as smooth as possible.

I purchased internet here and Paramount & Hulu subscriptions came free with the purchase. I tried…read moreto use my phone at home to subscribe but just couldn't. Went back to the store two time in two days. The employees there told me everytime that only customer service 611 could help me. I tried and called 611 and they were not much help at all. I read here that someone went to Plaza at West Covina to try and get help and bingo! They can help you there! They helped me too, thank God. A huge THANK YOU to Gris at Plaza at West Covina. Bad employees versus good employees make a huge difference.

Great customer service! They will always get the job done…read more They are polite and professional at all times. We always recommend them to everyone.

Great customer service. Works fast. Upfront and honest. Cleaned out all the debris from my charging…read moreport.

Great customer service, 2 girls from drop off and pickup were very nice…read more My iPad has been working well ever since worked on

Sometimes you need to multitask and accomplish a couple of things at once. If you're that person…read morewho needs to go to the market and also needs a phone repair...this place is for you. Located inside the superior supermarket by the west side entrance/ exit. You can't miss it as it's bright and has plenty of signage. I approached the counter and was greeted by the rep. I advised her of my problem and she quickly gave me a repair quote. I admit the price was higher than I had paid for this repair on another phone in the past but, the convenience overshadowed the price. I was provided with a receipt for my phone and subsequently proceeded to shop. After completing my shopping I went to get my phone. It was working great. This place is convenient, has friendly service and does prompt repairs.

Very rude Customer Service the guy starts cussing and calling names if you ask too many questions.read more

Am glad I found this place he fix my front screen and the back as you can tell it was destroyed he…read morefix it in a couple of days because he had to order the back his prices was great too I will be going back if I need another fix THANK YOU!!!! You did a great Job

2pm on a Tuesday and it's closed , it's not a holiday ! They need to update their hours so we don't…read moredrive to that location for nothing .

The service here is great. They helped me transfer a number back into Cricket. Everything quick and…read moresimple. Cricket's selection of phones and deal are really limited. But I think the value is there. They are extremely budget friendly. Not related to this store, but the Cricket website and app is sometimes really buggy and laggy. But overall, my experience at this store location was positive.

Great customer service Thank you Natalia for replacing our family phone Explain everythingread more

I start by saying gi check them out ,fast service good deals and thanks to Mohammed and Manoj they…read moregot me into my new phone upgrade and service awsome team wrk guys yes sir nough said

Angel was very kind and worked quickly. Another location was charging much more, but he was fair…read morewith his pricing. He was also able to provide a screen protector for my phone. Any issues I have with my phone in the future, I will definitely make sure to visit Angel again. Highly recommend!

I unfortunately went to another repair shop where they charged me a crazy amount for a screen…read morerepair. After 2 screen replacements, I had enough and went to Angel. I was met with such honest and amazing service that I wish I could've just came here first. He was incredibly helpful and quick to repair my phone. Now it works perfectly. I would highly recommend you don't go to any other phone repair shops and instead just come here! This place is a 10/10

Super great service and helpful, has a variety of different options in the store! Super convenientread more

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