I received a credit from Verizon for the amount I was charged in error. Robbie the owner of this…read morelocation reached out to me to apologize for this mistake.

The customer service is very bad. The woman there didn't honor a previous contract made with an…read moreemployee who does not work there anymore. She was very rude and discourteous. She was not helpful and argumentative. She should change to a different job if she is not open to help customers.

I honestly can not believe all the negative reviews... I…read morehave been coming to this location for years and have always had a great experience. I just upgraded to a IPhone 14 Plus with Dalton and I have to say I don't think I have had better customer service anywhere. Dalton knew his stuff and was very patient with me. We went over the differences in the phones and the accessories for over two hours. I left with everything I needed and will continue to pass the location on Wilshire to come to this store. Thank You!!

Came tot this store since my bad experience in Sherman since I work out here. This store can start…read moreby recognizing their customers when they come in the store and stand there for 5 minutes. Totally ignored they saw me and said nothing 5 of them at least. Not surprised by the low score. Verizon doesn't care like they use to. Seems to be a trend and I highly advise Verizon to fix it because they are going to lose me as a customer.

We stopped in to add a line to my husband's plan and were taken care of by Martin. He was so full…read moreof energy and positive vibes it was refreshing. He made the whole process so easy and informed us about the bogo line deal available to our specific plan so my husband added an additional work line. Martin was informative and friendly. He got us in and out with two new iphone 17 pros in an hour. Its hard to find great customer service sometimes so we appreciated his great attitude and willingness to help us step by step.

I called to ask a few questions and the guy who answered was SO helpful and gave me all the…read moreinformation I needed. If I have any more problems or anything I'll def go back to this store. 10/10

Walked in on Monday, Labor Day, with charging issue with my iPhone. Brandon wrapped up with another…read morecustomer that seemed happy and helped me. Brandon took my phone and returned with it fully functional and a clear explanation of what he did and what to look for in the future. I highly recommend this place for there professionalism and politeness.

Tried to stop by at 12 and they were closed. Even waited around for 20 minutes and tried calling…read moretwice and no one answered or opened the store!

At first I was straddling the fence about this store, I was the first one to arrive after opening…read moreat 0900, everyone was either on the computer or on their phone. "First thought okay they are tooo relaxed" Skylar was the representative who helped me upgrade my phone. She didn't try to sale me everything in the store. She asked me what i wanted and I shared my needs and we talked about the different options. I appreciate that, cause I'm already ready to make a purchase I don't need the added stress. As I was sitting there for my upgrade I seen how they moved and assisted others as they came in for service, it's the end of the month and they're all looking at the computers to ensure each employee meets their monthly goal. This changed my first impression a little, I have no complaints on the service I received from Skylar, she asked me if it was okay if she helped the next client while my phone was doing its transfer process. I know she needed to do it anyway cause there was nothing else she could do for my phone...it's just the courtesy given. I just feel that when your customer enters the store no matter what you're doing, at least one of the representatives should acknowledge that they entered and give a time of service. ie: "Good morning. Someone will be with you shortly." So if you're in this area give Skylar a chance help her reach her monthly goals

To preface I have been an ATT customer for over 10 years. The store is great the staff is awesome,…read morethe store gets 5 stars. ATT cell service is terrible and gets zero stars, but that wasn't an option. I purchased 4 iPhone 16 due to the issues we were having thinking it was just old technology slowing us down. Now that I have a phone bill to rival a car payment I feel I have the right to complain that the ATT service in the burleson area is terrible for the price we pay. Spotty service at best. Can't have a phone call without it dropping calls or cutting out. And texting is just as bad. It definitely could be a user error. But the great staff at the store was not able to help. The brand new phones are deemed fine but didn't help. I am not happy with the quality of cell service I get in this area for the money I spend. Please do not fault the store for ATT service down fall they have just conveniently removed the "ATT" option from yelp and made it store specific unlike several competitors that I can rate their company alone. So I assume that's by design, from a history of un favorable reviews.

I walked in today to upgrade myself phone. I was greeted by Garrett. He completed my upgrade…read morewithin about 15 minutes. He even tried several times to upsell me. I got a beautiful rose gold S22 Galaxy for free. I really like this location and George the Store Manager is a great manager. Garrett & Wendy are also great assets to the AT&T family.

Lack of training. Went in today for 3 new phone renewal. Informed that we're going to be charged…read morefor this along with not eligible for multiple items that we pre-confirmed we were eligible for online before entering the store. Went to an another location in Burleson and got everything we wanted along with iPhone 17's for no charge. I can see what this location has a 2.8 rating. Management you need to get your sh-t together and properly train your associates. Waited an hour in line just to walk out.

Went into the location by Target here in Burleson, two employees there and both with customers, no…read moreproblem I can wait. I just needed to get a new SIM card. The young lady finished with her customer asked what I needed then proceeded to tell me she was going to lunch and the young man would help me when he was done. And she left! What kind of customer service is that? Wow that would never fly in any retail place I ever worked. The young man was able to replace my SIM card and get me in my way. Thank you so much for your courtesy and I hope she enjoyed her lunch.

Today I went online to upgrade a phone. i reserved the last one in stock and drove 45 minutes to…read morepick it up. When I get to the ATT on John Jones road the sales person can't find the phone I reserved. Tells me that they have no more in stock and gives me a line about how the order is still pending and the system wasn't updated that's why it still showed there was one left in stock (At this point there showed none in stock). The kicker is 5 feet away there was another sales person selling and setting up the same phone model and color that I reserved. I never write reviews but because of the dishonest practices of the sales people at this location I feel it's deserved

Forced to use this company by Assurant for a screen repair. Drove a long way due to Assurant has no…read moreother service providers nearby. We live in the mid cities and had to drive to Burleson TX. Screen repaired and now the phone doesn't worked where it worked before. Cannot hear anyone speaking. So the audio was damaged during their repair. Now I have to bring it back there so they can maybe fix what they b broke or it just goes down hill from there. Assurant offers nothing else. Just keep taking it back. I'm canceling the phone service and insurance as I will not deal with Assurant again. They do not provide adequate service options for what you pay.

Stay Away from this place...Had a Battery Replaced by them for my IPhone...... When I got home my…read morescreen started glitchin, Turning white and Turning off.... They wouldn't honor the warranty, and offered no viable solution, told me I could buy a phone from them

Just left the best and most affordable iPhone Repair Store. I tend to break phones a lot, so I come…read morehere often. I've never had a problem with Derik or his tech, the both of them are super welcoming as soon as you enter the door. I can't help but smile seeing my phone come back to life. Today I worked with Derik, as expected, I was greeted upon entry, asked how I could be helped, I told him my budget and he worked with me to fit it. Before examining my phone, he asked if I'd sign the waiver (as most phone repair shops do) and I did. Once he began the repair, he began explaining exactly what he was doing while doing it. I'm not sure if it's just me, but I really enjoy knowing what's going on with my belongings, and he let me know exactly that. I'm a talkative one, so I kept a conversation. If you're not like me, there's no reason to worry, while you wait, there is free WIFI and TV to watch. Having been a repeat customer, I found it hard to accept some recent reviews I read. Unlike a few people in this world, I understand when a phone is beyond repair. I've had nothing but great experiences and satisfaction here. For that, I'll continue breaking phones and continue to go only here. Thank you so much Derik!

Took me right in! Good as new & MUCH more affordable than local competitors for the same quality…read moreiPhone 14 screen that I needed. Turn around time realistic and efficient :) Kind Service too.

I have used this store on numerous occasions and have always had a great experience. I just…read morerecently needed to have 2 of my car remotes programmed and they were able to do it in under 30 minutes. (And best of all- $65 cheaper than the new car dealership and locksmith quoted me!) Sandra was fantastic to deal with and really knows her product. Highly recommend using them for your automotive key needs.

Great service. Veronica was so knowledgeable and helpful. Brent was great and helped us carry and…read moreload our heavy batteries into the car. They had just what we needed and taught us some things to help maintain the life of our batteries.