My Verizon agent (Chris) did a fantastic job. My wife and I were happy that he is a great…read morelistener. We were able to get a great deal on a promotional offer that included new phones. Chris also helped us get our new phones up and running in no time. We didn't spend very long in the store before we had new phones with cases. That was the most pleasant experience I've ever had with any cell phone provider

Very very rude and completely incompetent. The Girl there…read morewas so rude to the point it was disgusting. Do not go to this store !!!!!!! We went to Cleveland Ga store and got everything we needed and wanted. Athens girl told us not able to help us and tough luck screw you!!! ( in her nicest way possible) We went to Cleveland ga store they said no problem let us help and all was taken care of. Do not go to this Store the only thing more worthless is is employees!! Pissed me off they treated my wife and son so terrible !!!

Simply Mac has permanently closed all locations…read more Employees were not paid for their last two weeks.

I recently bought a new 15" MacBook Pro and came here to get the info from the hard drive on my old…read more13" MacBook Pro transferred onto my new computer. I came in on a Monday around noon, and I was not told until the end of my transaction that the transfer would be completed in about three days... The reason I came here was because the closest Apple Store is over an hour away from Athens, and I thought this would be convenient. At the Apple Store, a transfer takes 2-3 hours max. I was fine with waiting a few extra days, though. I called on Wednesday to check the status of the transaction and they had forgotten about it and had yet to begin working on my computer. I started writing this post two years ago and just found it in my drafts, so I'll post what I have. Don't remember much more than what was already typed other than it was one of the worst customer service experiences in my life. Pretty sure they kept my computer for about a week and ended up not being able to do anything with it. Ended up driving to Apple and got it fixed within a day. Recommend just going to Apple first instead

I'd give negative stars if possible. Good luck if you ever try to cancel your account and you have…read moreto reset your pin with only tablets on your account. The store will openly tell you to go to wal-mart, buy a prepaid ATT phone, bring it back to the ATT store and they will put a SIM card in it, activate a line so that the pin can be reset. I was told to then just return the phone to wal-mart to get the money back (I refused to that and brought in one of my old phones). Then call ATT support online to cancel. ATT support will finally cancel your service but will not waive any fees or the new line - even though it is only to be used to cancel the service. Online support says the store manager can waive the fee. That's right, you will pay the entire month's bill plus any associated fees for a line that you used for 15 minutes to cancel your service. Nope, the store manager refused to waive anything, talked in circles the entire time about they could help me if I was a customer - which I actually was 10 minutes earlier while she listened to the conversation of her own employee and the ATT representative on the phone about the issues. Zero help. Bad condescending attitude. For anyone considering ATT, I'd encourage you to run the opposite direction - this coming from a customer of 15 years. Even if you have to pay more elsewhere for service, which is very unlikely, do it. If you simply must be an ATT customer, you'll find this store of little help or none at all. Can customer service get any worse than calling a support line? Yes...this store.

Super quick service for a warrantied screen saver replacement. Evan was friendly and efficient…read more Location is convenient. Facility is clean and well stocked.

After multiple misunderstandings and misinformation about what was offered and how to get the…read moreprogram we wanted, we did eventually get the correct information by calling their help line, since it seemed impossible to get the telephone number for the Local store. We were consistently put in contact with their main office, not a local store. The correct program cost more than they had originally told us locally and had fewer benefits, but we eventually ended up with something that was workable. It seemed to me like the local workers were pleasant and willing to help but just not knowledgeable.

The worst service I've ever had ... I got internet through them for one day , and I already…read moreexperienced it going out and it took 3 hrs to get it disconnected and they wouldn't even come get their box they drilled into my wall ... do not and I repeat .. do not get service through them

10/10 Melanie was amazing helped me with my phone it was crushed and she got on the phone and…read morehelped me make claim for the protection plan I had. even let me use it after we had to get a verification to get it to work. she's such sweet and amazing person. and so kind for taking care of her very mentally challenged Boyfriend. god bless his soul.

Today, I had a great experience with Tommy, the store manager. He was very helpful and patient…read more Completely different from last year when I first signed with Cricket. The first time a young man was completely lost and admitted he, himself did not use Cricket. A great endorsement from your own employee. The second time, I had to print the instructions from Google and take them with me. The two young girls originally wanted me to go to my old carrier, Verizon, to answer my quesions! So glad you found a solid employee!

One of the worst verizon experiences that I have ever had. The "manager" is a scam artist. I went…read morein for a simple trade in and left with a new line and several add ons that I didn't ask for, not to mention no credit for my trade in. I have spent no less than 5 hours in another verizon store or on the phone with customer service trying to repair the damage that was caused to my account. It would be worth your time to drive to the Athens location for better honest service.

Sherman was absolutely superb in not only his knowledge and helpfulness, but his people skills…read more The way he went above and beyond to connect and not just complete his task. We were literally laughing the whole time and it was a wonderful experience.

The store misled me on several occasions. I called about delivery and installation of batteries at…read moremy home for my golf cart. I was told that the batteries could be delivered to my home but not installed there. So I imposed upon someone with a trailer to load up the golf cart and me (I'm an eighty year old man with limited mobility). When we arrived at the store at the appointed time that I set up before hand and was told again that they will not install. I mentioned that I had spoken to several people prior to coming out. I was then told that the business had "changed management" and that they now no longer do this. Another employee had been in the process of ringing us up when this young lady said that. Needless to say, we left without purchasing and I am happy to give my money with a management team who is happy to install.Not even one star is deserved. Good luck batteries plus. Bad reviews are no joke to businesses.

I go there for auto key fob batteries. I get the plan to pay once for lifetime replacementread more

This is my neighborhood T-Mobile, and the customer service that I received from this location…read morenever disappoints . The Retail Associate Manager, Nick Hardin is the epitome of a great manager that will always be accessible to you and any questions that you may have about your account. It's very comforting in having someone so knowledgeable about every aspect of your services. Kudos to top management team for having such an amazing individual for your company. Nick and his team are the best

Struck from my wife's plan, I put on my big boy pants (pink shorts) and went on down to the Epps…read moreBridge store, where I found Martin, a swell guy all around, so calm and kind, and he fixed me up with my very own plan. He could have made me feel foolish and naive; instead, he empowered me and now I've got this new phone I'm wondering where has been all my life. Please thank him for me and give him two weeks' vacation.

My S 20 note on/ off button broke off, I went there to get it repaired, they had me in and out in…read more20 minutes, and my button was replaced. all for $20. I highly recommend this store.

I went to this store about five months ago, January 2026, because my screen needed repair. They…read moreasked me if I wanted the low quality screen, the good quality screen (comparable to Apple but much cheaper) or the Apple screen. I said I wanted the middle option. That is what I paid for. As soon as I got my phone back (4 hours later- keep this in mind for later in the story), I knew something was wrong. It was shutting off all the time, the brightness didn't work correctly, and my front camera was awful quality. I am somewhat shy and don't like confrontation and I do not want to be THAT person that complains and makes an employee's day harder... so I just told myself to live with it and did not go back and complain. Fast forward to today, May 15th 2026. I broke my screen again and took it somewhere else. When the employee at the other store looked at my phone, he automatically said "you have gotten this replaced before?" because he could tell right off the bat that my screen was not the quality it should have been, had they really given me that "high quality" screen. He starts repairing it and tells me that uBreakiFix did not even put the main screws back in my phone! I have been walking around for FIVE MONTHS without the correct screws in my phone because they screwed it up (pun not intended). He also said he commonly has complaints of people coming from the uBreakiFix store, leaving with a phone more messed up than when they started. At the new store, he finished my phone in no joke five minutes so I am not sure why uBreakiFix needed four hours... to do the wrong thing. Long story short, do not go here and make the same mistake I did. Absolutely not worth the money or time.