My Verizon agent (Chris) did a fantastic job. My wife and I were happy that he is a great…read morelistener. We were able to get a great deal on a promotional offer that included new phones. Chris also helped us get our new phones up and running in no time. We didn't spend very long in the store before we had new phones with cases. That was the most pleasant experience I've ever had with any cell phone provider

I went to the Epps Bridge store with a phone that was not responsive, the manager took my phone and…read moreID and walked away. The rep that stepped over to help me told me the phone had a software problem and I would need another phone and the insurance would not pay anything. I left with my phone and went to another verizon store where they got my phone working in a few minutes. The store at Epps Bridge was the worst customer service experience I have ever had in my 27 years of using verizon

Simply Mac has permanently closed all locations…read more Employees were not paid for their last two weeks.

I recently bought a new 15" MacBook Pro and came here to get the info from the hard drive on my old…read more13" MacBook Pro transferred onto my new computer. I came in on a Monday around noon, and I was not told until the end of my transaction that the transfer would be completed in about three days... The reason I came here was because the closest Apple Store is over an hour away from Athens, and I thought this would be convenient. At the Apple Store, a transfer takes 2-3 hours max. I was fine with waiting a few extra days, though. I called on Wednesday to check the status of the transaction and they had forgotten about it and had yet to begin working on my computer. I started writing this post two years ago and just found it in my drafts, so I'll post what I have. Don't remember much more than what was already typed other than it was one of the worst customer service experiences in my life. Pretty sure they kept my computer for about a week and ended up not being able to do anything with it. Ended up driving to Apple and got it fixed within a day. Recommend just going to Apple first instead

Never got to an actual person. Wait times are crazy. Way understaffed. Don't bother trying to…read moredo a simpledrop off. You'll be there all day. Get the ship from home kit. Place is a S$&t show..... where the worst customers meet the worst customer service.

I went here to activate my new phone service. The first representative (Kaitlyn), seemed like she…read morewas in a hurry to be done with me... sipping her drink,and checking her phone. She had tried several times to hand me over to the other specialist, and also told me that they are not supposed to be setting up my phone.(even though I had called ahead to find out that they indeed can and will set up my service.). I was glad when she handed me over to another specialist named Lynn. The second specialist was extremely helpful and pleasant! She was very efficient and had great customer service skills.

10/10 Melanie was amazing helped me with my phone it was crushed and she got on the phone and…read morehelped me make claim for the protection plan I had. even let me use it after we had to get a verification to get it to work. she's such sweet and amazing person. and so kind for taking care of her very mentally challenged Boyfriend. god bless his soul.

Today, I had a great experience with Tommy, the store manager. He was very helpful and patient…read more Completely different from last year when I first signed with Cricket. The first time a young man was completely lost and admitted he, himself did not use Cricket. A great endorsement from your own employee. The second time, I had to print the instructions from Google and take them with me. The two young girls originally wanted me to go to my old carrier, Verizon, to answer my quesions! So glad you found a solid employee!

One of the worst verizon experiences that I have ever had. The "manager" is a scam artist. I went…read morein for a simple trade in and left with a new line and several add ons that I didn't ask for, not to mention no credit for my trade in. I have spent no less than 5 hours in another verizon store or on the phone with customer service trying to repair the damage that was caused to my account. It would be worth your time to drive to the Athens location for better honest service.

Sherman was absolutely superb in not only his knowledge and helpfulness, but his people skills…read more The way he went above and beyond to connect and not just complete his task. We were literally laughing the whole time and it was a wonderful experience.

I go there for auto key fob batteries. I get the plan to pay once for lifetime replacementread more

maybr don't go on a Sunday. bought a battery from them and they were going to charge me $20 to put…read morethe battery into my key

Struck from my wife's plan, I put on my big boy pants (pink shorts) and went on down to the Epps…read moreBridge store, where I found Martin, a swell guy all around, so calm and kind, and he fixed me up with my very own plan. He could have made me feel foolish and naive; instead, he empowered me and now I've got this new phone I'm wondering where has been all my life. Please thank him for me and give him two weeks' vacation.

A few days ago, I had very good attention when switching cellphones…read more I was specially impressed by Matthew, the Customer Service Rep, because of his professionalism and patience. Armando Tasistro

I had a wonderful experience at this store. I dropped my phone in the toilet and fried all the…read morecircuits. Furthermore I have a simple talk-and-text phone that no one knows anything about. When I took it to the AT&T store (my provider) they were less than helpful. I called uBreakiFix and spoke to Mike. He told me that if I brought in another version of the phone he could switch out the board and he could retrieve all my contacts and pictures. I took my damaged phone into the store along with an older version of my simple phone and not only was Mike able to resurrect it, he was able to retrieve everything. He was so nice and patient and he was just as helpful as he could be. I'm taking all my devices there from now on. I highly recommend them...they go above and beyond for their customers. I haven't been treated like such a valued customer in God knows how long!

I went to this store about five months ago, January 2026, because my screen needed repair. They…read moreasked me if I wanted the low quality screen, the good quality screen (comparable to Apple but much cheaper) or the Apple screen. I said I wanted the middle option. That is what I paid for. As soon as I got my phone back (4 hours later- keep this in mind for later in the story), I knew something was wrong. It was shutting off all the time, the brightness didn't work correctly, and my front camera was awful quality. I am somewhat shy and don't like confrontation and I do not want to be THAT person that complains and makes an employee's day harder... so I just told myself to live with it and did not go back and complain. Fast forward to today, May 15th 2026. I broke my screen again and took it somewhere else. When the employee at the other store looked at my phone, he automatically said "you have gotten this replaced before?" because he could tell right off the bat that my screen was not the quality it should have been, had they really given me that "high quality" screen. He starts repairing it and tells me that uBreakiFix did not even put the main screws back in my phone! I have been walking around for FIVE MONTHS without the correct screws in my phone because they screwed it up (pun not intended). He also said he commonly has complaints of people coming from the uBreakiFix store, leaving with a phone more messed up than when they started. At the new store, he finished my phone in no joke five minutes so I am not sure why uBreakiFix needed four hours... to do the wrong thing. Long story short, do not go here and make the same mistake I did. Absolutely not worth the money or time.

They fixed my phone AND my wife's phone in under an hour. Not only were they knowledgeable and…read morepolite, the man here went above and beyond in telling me what types of things may have caused my charging port to come loose in the first place so I can avoid it from happening again. He was spot on and honest with me through out the entire experience. We need more businesses like this! Thanks again.

The people at the counter are nice; until they run into issues with your cellphone. Then it turns…read moreinto "I do not know, I will have to check with my Manager and give you a discount", there is never an apology or even an offer to revert the phone to original state and no charge: there is ALWAYS a charge, as you basically wave your rights away when you sign their document at the very beginning of the sales process. Something odd about their screens also: they are 3rd party screens (not original) and the brightness will not be the same than your old screen, meaning that you will want to crank it up all the way and your battery life will suffer because of this. Also my iphone 6S keeps glitching out every once in a while. I would suggest you pay a bit more and take your phone to an authorized "real deal" retail shop for them to fix it for you. You pay a bit more, but worth it. Lesson learned.