I read the reviews and just don't understand. A year ago we stopped in to consolidate our families…read morephones (5 lines 2 different carriers). We traded equipment, ordered equipment and transferred everything to 1 account. We had a great experience, it took over an hour but it was a lot of work. No hidden surprises no issues. A month or so later we had an opportunity to stop in again to get some assistance with an iPad connectivity issue. After a short wait, they had me fixed and out the door in less than a half hour. Fast forward recently decided to change internet service providers, I walked in shortly after they opened, walked out 30 minutes later. Extremely knowledgeable staff, customer service is excellent.

Just wanted to do a phone payment for iPhone 13, charged $700 just to do monthly payments. I will…read morejust buy one instead.

Went to have my phone checked because it wasn't charging all day. Well, it wasn't charging at night…read moreand then it stopped charging during the day. I walked in waited about 10 minutes and all three people were occupied, but no one greeted me at all or addressed me in any way. Not good customer service. no attempt to let me know how long the wait is going to be in their store or anything so I don't think I will be using this location, ever.

Att went downhill at some point. Billing issues and terrible customer service. Submitted a payment…read moreat tge att store, got a receipt. They shut off service because they couldn't confirm the payment even though we uploaded a receipt!

Brandon did not disclose any details about this terrible lease plan or how the interest rate is…read moreexorbitant. I was not disclosed that my payment was 120.00 a month for a phone or that it was 1648.00. For a 710.00 phone. Brandon made a comment that this company "has me by the balls now." and "I signed my life away" I mentioned that this phone was $200 off on the internet with a port in special and he made a comment on how he got commission if I bought it here and I would get the phone faster. Brandon did not have the customers best interest in mind and only his own pocketbook. Even if the lease is third party. Brandon could have warned me of the terms and how it worked as he was telling me to initial the contract. Brandon was sarcastic and condescending and I feel as if maybe Cricket is a dishonest company who does business with borderline illegal loan companies. I will be sharing my experience on social media, Google, Yelp, ETC. I will be going back to Boost mobile even if it costs double. I will tell everyone I know about this terrible experience. Shady business practices.

This was the worst experience with wireless phones I believe I have ever had. We were lied to when…read morewe purchase our phones. Spent $300.00 and they shut both of our phones off after only 1 week!!! When we went in to find out why, we were told we would have to pay another $80 to keep service for the next month and there was nothing they could do to fix this. The day we bought our phones the girl working was from another store who was sick, and angry because her backup never showed and never called in. so we spent probably about 3 hours in the store trying to get the new phones set up and working....only to find out they would only work for a week! We were told otherwise when we purchased them!!!

They lied to me about being able to fix my laptop, telling me the screen would arrive in 2 days…read more The day before I had to leave, the screen STILL wasn't there as they claimed it would be. I appreciate that the owner tried to track it down the day before I was leaving but they refused to give me any kind of discount from this delay and would have charged me for shipping my laptop back to NC if they'd ever gotten it. It really ticks me off that they didn't say "the mail is really slow and we don't know if we'll get it by the time you have to leave". That information would have let me decide on some other course of action. You don't tell a customer you can do something then expect them to pay full price or incur additional costs because you couldn't.

Shawn provided great service on my I-phone repair and was responsive to my questions about future…read moreneeds. I will return when I am ready to purchase a new phone.

Vickie the Sales Manager was the rudest and the most incompetent agent that I have ever…read moreencountered! I have not had service for 5 days on my phone and she rejected me flat without calling the customer service. I had to beg her for the store's phone to call the customer service. She told me that I have 5 minutes! I was happy to get help from the customer service and I smiled at her. She said that I was rude and she disconnected my call ! She kept talking Spanish and making gestures to her employee that she has humiliated me! She said you must buy a new phone! I am changing my career. Dont shop from Metro Pcs. Last year I had the same problem! We pay them monthly on autopay timely and they rip us off! No to Metro Pcs for poor service and horrible staff!! I rather pay $5 more and have reception on my phone all year around.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Very rude worker who had no idea what he was talking about, told me my phone was just dirty and…read morethats why it had charging issues. Went to 2 others places to confirm and told me i needed the port replaced which is why i had even went to them in the first place. Guess theyll use any excuse to not take your money and work on your phone if it means the dude can sit behind the counter and do nothing.

had a IPhone 6S that the battery would not last 20 minutes on a full charge , guy at the store told…read moreme there was nothing wrong with it and Apple were strict about changing out good batteries. I'll never use this company again!