I read the reviews and just don't understand. A year ago we stopped in to consolidate our families…read morephones (5 lines 2 different carriers). We traded equipment, ordered equipment and transferred everything to 1 account. We had a great experience, it took over an hour but it was a lot of work. No hidden surprises no issues. A month or so later we had an opportunity to stop in again to get some assistance with an iPad connectivity issue. After a short wait, they had me fixed and out the door in less than a half hour. Fast forward recently decided to change internet service providers, I walked in shortly after they opened, walked out 30 minutes later. Extremely knowledgeable staff, customer service is excellent.

Just wanted to do a phone payment for iPhone 13, charged $700 just to do monthly payments. I will…read morejust buy one instead.

Went to have my phone checked because it wasn't charging all day. Well, it wasn't charging at night…read moreand then it stopped charging during the day. I walked in waited about 10 minutes and all three people were occupied, but no one greeted me at all or addressed me in any way. Not good customer service. no attempt to let me know how long the wait is going to be in their store or anything so I don't think I will be using this location, ever.

Att went downhill at some point. Billing issues and terrible customer service. Submitted a payment…read moreat tge att store, got a receipt. They shut off service because they couldn't confirm the payment even though we uploaded a receipt!

Very rude worker who had no idea what he was talking about, told me my phone was just dirty and…read morethats why it had charging issues. Went to 2 others places to confirm and told me i needed the port replaced which is why i had even went to them in the first place. Guess theyll use any excuse to not take your money and work on your phone if it means the dude can sit behind the counter and do nothing.

had a IPhone 6S that the battery would not last 20 minutes on a full charge , guy at the store told…read moreme there was nothing wrong with it and Apple were strict about changing out good batteries. I'll never use this company again!

Chuck is wonderful to work with. His knowledge of computing is astounding. He built my new computer…read moreand it is great. Fast and custom built to my video and photographic needs. If you need computing help, you need to call Chuck. You won't be disappointed.

I hired him to set up my new computer. He did a great job on that and took the time to explain…read moreeverything. He even helped me understand a specific program that I was concerned about. He went out of his way to download a program and in doing so he saved me some money. Courteous and friendly throughout and a would hire him again without hesitation.

Steve was very helpful in assisting me, over the phone in clearing my print queue on my printer;…read moreso, that I was able to continue using it to work from home. Very patient, as well. Would definitely recommend him, and will keep his name/number in my phone in case I need his services, again!

Steve has been my computer doctor for over 10 years. Steve is the most knowledgeable and…read moreexperienced in Indy! I don't know what I would do without him. I highly recommend Steve for any of your computer needs. He's the best around!

They lied to me about being able to fix my laptop, telling me the screen would arrive in 2 days…read more The day before I had to leave, the screen STILL wasn't there as they claimed it would be. I appreciate that the owner tried to track it down the day before I was leaving but they refused to give me any kind of discount from this delay and would have charged me for shipping my laptop back to NC if they'd ever gotten it. It really ticks me off that they didn't say "the mail is really slow and we don't know if we'll get it by the time you have to leave". That information would have let me decide on some other course of action. You don't tell a customer you can do something then expect them to pay full price or incur additional costs because you couldn't.

Highly Disappointed!!!! My Husband took his iphone 13…read morethat he got for christmas into Geekin around a bout 6 weeis ago give or take . His phone was not connecting to wifi or bluetooth . Shawn fixed his phone it was almost 300 dollars but whatever we were happy it was fixed . Fast forward to the present . He had to take his phone back for the same reason again and that's when the crap happened. He had his phone for 3 days . After 2 days i called and mentioned my husband needs his phone he is a type one diabetic and that is how he checks his blood sugar . I called and the lady told me call back in 20 mins . I knew my husband and I were going to be heading to the store to pick up his phone . So Thursday we head up there to get his phone and the office is closed . My husband was there about 4:15 and then we both went back at 4:45 durning that time I called and texted and left message on facebook voice messages all of which were unanswered . We were so frustrated at that point , So i wrote a google review . Which comes when you own a business . After I wrote my review I got a message saying I was childish for writing a fake review .... We exchange words and he said the warranty was voided and i could not pick up his phone till 5pm My his and told him i'd take down the review and I would have had his phone worked but he gets his phone back and Now he cannot connect to cellular and his camera is broken .... So needless to say we are at apple . For people that do know know this the iphone 13s are under warranty for 12 months even without insurance through your cell phone provider . Please take they time to make an apple appt they Definitely don't do thatoffer same day appts at keystone mall . .... My husband was able to get a brand new iphone after shawn completely screwed his phone up.