Went to this store after being driven away from the 82nd and Allisonville location. Huuuuuuge…read moredifference in service!! At this location, 1 employee (Ryan) was capably and cheerfully managing 2 customers at once when I came in. He managed to make all 3 of us feel welcome and well-served. At 82nd and Allisonville, I saw 4 employees and only 1 other customer. Despite the favorable employee/customer ratio and the wad of cash I had in my purse, this location just couldn't manage to take my payment without being snotty af and so ineffectual that I left in frustration. Hint to Verizon: if anyone comes in and wants to pay the bill associated with my phone number ALLOW IT without further ado. I hereby authorize anyone in the world to pay my bill without having my phone with them and without knowing any super secret spy code numbers.

It was pretty sketchy. Didn't realize until after I bought my phone that they were just a third…read moreparty company for Verizon. They are not Verizon employees. One lady came in after me asking about how to get somewhere on their website. Apparently, she had come in before asking the same question, the employee supposedly wrote down step by step what to do on the website to resolve the issue she had. Well...because the customer came back in with the same question the employee was VERY rude to her and tell the customer about how she wrote down everything the last time she had this same question. I'm not comfortable going back

Poor customer service, they did not acknowledge me after I waited a minimum if 15 minutes…read more Customers noticed and suggested the employee stop and acknowledge me and the employee said that's okay.

So after months of having owning this phone my phone overheated, and the battery Swoll and a faulty…read moreiPhone, 12 promax Verizon authorized retailer store, took care of me and gave me a brand new iPhone 14 pro max and on top of that I hooked me up on a bunch of discounts. I've been a customer with these guys for almost 7 years now and every time I go in there I'm never disappointed.

Very rude worker who had no idea what he was talking about, told me my phone was just dirty and…read morethats why it had charging issues. Went to 2 others places to confirm and told me i needed the port replaced which is why i had even went to them in the first place. Guess theyll use any excuse to not take your money and work on your phone if it means the dude can sit behind the counter and do nothing.

had a IPhone 6S that the battery would not last 20 minutes on a full charge , guy at the store told…read moreme there was nothing wrong with it and Apple were strict about changing out good batteries. I'll never use this company again!

Kevin hooked us up today. We had a very pleasant experience, and would certainly recommend this…read morelocation if customer service is important to you. I'm used to dealing with other locations that do not take the time to explain the process, so this location was definitely a breath of fresh air. 10/10 would recommend this location whenever you're in need of a new phone or accessory.

This was honestly a great experience for myself and my mom. We went in looking for a new phone and…read morethey were out of stock. Logan (whom I believe is the manager) was SUPER helpful! THey, unfortunately, did not have the phone we wanted in stock, so he called about 5 or 6 other stores in the area to ensure that the one we were going to have was in stock. I would highly recommend going here and requesting Logan. Thank you so much, Logan!

If I could give 0 stars I would. We've all had cell phones for quite some time and we've all gone…read morethrough the unbearable 'switch', but this one took the cake (and a lot of my money)! I went in to assess if switching made sense financially. I sat with Stephen, who just came from my current carrier. He looked at my current plan with said carrier, and I asked him 'How much would it cost us if we switched to Verizon?'. He said that if we signed up 5 lines our total out of pocket cost would be roughly $500, my monthly rate would stay the same and we'd all get Apple Music for free. Awesome! Say no more! So we decided to make the switch, came back with the fam and ended up paying about $100 more than he said (not a deal breaker). We got our first bill fairly soon after and not only was it $270 more than the cost of the forecasted monthly plan, we found out that our plan did not actually include free Apple Music. I talked to the manager and he said he'd try to make it right b/c 'there's a reason we have 4.9 stars' He did some 'creative' book work to make it look like we returned items that had not been returned and gave me a credit of a little over $100 in the store. He said he would continue to work on making us whole, but he'd have to wait on the sales for the rest of the month to see what kind of 'money he'd have to play with'. Two days later, they stopped answering calls. I went to the store to find that they went under renovation and I never heard from them again. I went to another Verizon store in the interim to find answers and they just shook their heads telling me that my first mistake was doing business with this location because they weren't an authorized Verizon retailer and that I wasn't the first person that had had issues with this store. Unfortunately, there wasn't much they could do. We decided to cut our losses and leave it alone. Two months later, we got a bill from our now past carrier that we owe $800 for the phones that were apparently still being paid off! I went back to the Verizon, which was now open, and I talked to Stephen. I told him what's going on and he said he'd talk to his manager and call me later that day. He called a few hours later to let me know that there is nothing they could about the $800 bill and that it isn't their responsibility to inform me of such things, and they wanted to make it 'abundantly clear' that if I thought about switching, I would then owe Verizon 'thousands of dollars'. All I have to tell you is BUYER BEWARE. These guys are much more interested in making a sale than helping customers make informed decisions that are best for them. Save your money, time and sanity by going to a 'verified' Verizon store (like on Greyhound Pass in Carmel) where there's actually some accountability. #verizonwireless

In November 2020, I had the opportunity to take my elderly father to this store to get his phone…read morerepaired. We worked with Clark, the store manager, and were impressed by his knowledge and customer service background at Verizon. The phone issue wasn't simple so he created the pathway for us to get a fix should this initial attempt not work. He backed up everything, etc. Just what you'd hope for. He was so respectful to my father and even thanked him for his military service.

Batteries Plus is so convenient and the customer service is truly top notch…read more Every time I have ever needed a battery or bulb it has been in stock. Today I needed batteries for two key fobs, and the batteries were available. The employee quickly installed them and explained the lifetime warranty. The employees are always knowledgeable and they quickly locate the item or items I need. The variety of decorative light bulbs is impressive. I'm going to stop back in and choose some to brighten up my decor. Besides batteries and bulbs this store has so much more. Today I noticed the Rain-X windshield wipers that I prefer. The next time I need wipers I'll find them here.

I just went to check on a battery for my laptop. The team member went above and beyond to check out…read moreto see what my problem is and try to help me resolve it. I left with all the information I needed and felt like I was well taken care of.

I was shopping for NO CONTRACT cell phone service provider and came across this. (Yes it was deep…read morein the google search results) Anyway they Provide a great plan for $59.99. Unlimited Talk, Text, and Web. YES UNLIMITED for $59.99. Also they also have an option where you can recruit customers and after 5 recruits sign up your service is free. YES FREE!. Did I mention you can get your service for FREE! Needless to say I jumped on board. I will keep Yelp! posted as to my progress in TSMUNITED. Definitly check this out and write a review. I'm telling everyone I know because this is a no brainer.