I went to this store because I needed a sim card on a prepaid phone I bought until apple gets in my…read morereplacement phone. They tried to scam me out of 20 dollars for a sim card. I called another Verizon store and they said it was up to the discretion of the store to charge for sim cards but the store I called only charged 5-10 dollars and that the prepaid phone I bought would not have worked with a sim card at all because it was total by Verizon. So, they were going to let me buy a sim card for a phone that they physically saw the box for because I brought it with me into the store and another store that literally just talked to me over the phone let me know that I was almost scammed. The customer service was abhorrent.

Caitlyn was fabulous! She upgraded both my wife and my phones and switched my wife to my Verizon…read moreplan. She was very patient and explained the many options and allowed me to select those things that we needed. Excellent customer service! Thank you!

If I could give 0 stars I would. We've all had cell phones for quite some time and we've all gone…read morethrough the unbearable 'switch', but this one took the cake (and a lot of my money)! I went in to assess if switching made sense financially. I sat with Stephen, who just came from my current carrier. He looked at my current plan with said carrier, and I asked him 'How much would it cost us if we switched to Verizon?'. He said that if we signed up 5 lines our total out of pocket cost would be roughly $500, my monthly rate would stay the same and we'd all get Apple Music for free. Awesome! Say no more! So we decided to make the switch, came back with the fam and ended up paying about $100 more than he said (not a deal breaker). We got our first bill fairly soon after and not only was it $270 more than the cost of the forecasted monthly plan, we found out that our plan did not actually include free Apple Music. I talked to the manager and he said he'd try to make it right b/c 'there's a reason we have 4.9 stars' He did some 'creative' book work to make it look like we returned items that had not been returned and gave me a credit of a little over $100 in the store. He said he would continue to work on making us whole, but he'd have to wait on the sales for the rest of the month to see what kind of 'money he'd have to play with'. Two days later, they stopped answering calls. I went to the store to find that they went under renovation and I never heard from them again. I went to another Verizon store in the interim to find answers and they just shook their heads telling me that my first mistake was doing business with this location because they weren't an authorized Verizon retailer and that I wasn't the first person that had had issues with this store. Unfortunately, there wasn't much they could do. We decided to cut our losses and leave it alone. Two months later, we got a bill from our now past carrier that we owe $800 for the phones that were apparently still being paid off! I went back to the Verizon, which was now open, and I talked to Stephen. I told him what's going on and he said he'd talk to his manager and call me later that day. He called a few hours later to let me know that there is nothing they could about the $800 bill and that it isn't their responsibility to inform me of such things, and they wanted to make it 'abundantly clear' that if I thought about switching, I would then owe Verizon 'thousands of dollars'. All I have to tell you is BUYER BEWARE. These guys are much more interested in making a sale than helping customers make informed decisions that are best for them. Save your money, time and sanity by going to a 'verified' Verizon store (like on Greyhound Pass in Carmel) where there's actually some accountability. #verizonwireless

In November 2020, I had the opportunity to take my elderly father to this store to get his phone…read morerepaired. We worked with Clark, the store manager, and were impressed by his knowledge and customer service background at Verizon. The phone issue wasn't simple so he created the pathway for us to get a fix should this initial attempt not work. He backed up everything, etc. Just what you'd hope for. He was so respectful to my father and even thanked him for his military service.

Very rude worker who had no idea what he was talking about, told me my phone was just dirty and…read morethats why it had charging issues. Went to 2 others places to confirm and told me i needed the port replaced which is why i had even went to them in the first place. Guess theyll use any excuse to not take your money and work on your phone if it means the dude can sit behind the counter and do nothing.

had a IPhone 6S that the battery would not last 20 minutes on a full charge , guy at the store told…read moreme there was nothing wrong with it and Apple were strict about changing out good batteries. I'll never use this company again!

I completely trust Computers and Co. We recently had a cyber security issue that they were able…read moreto resolve very quickly. We are very thankful for their swift action with the issue. Thank you, Computers and Co.!

Good at what they do but lacking in empathy. The part I…read moreleft for them to install didn't last less than 2 weeks; I tried to explain to them on the phone, but they go like: "it doesn't matter what you think", I thought it was rather brusque and curt and their attitude was condescending. They said I damaged the part they installed, but I think it was a bum part to begin with and wouldn't do anything about it. They've had the last of my business.

My prescriptions were ready. Very nice girl that checked me out. Best overall .My questions were…read moreaddressed.

The pharmacists, Brian Janey, Sarah are great and the techs too. Go out of their way to helpread more