I read the reviews and just don't understand. A year ago we stopped in to consolidate our families…read morephones (5 lines 2 different carriers). We traded equipment, ordered equipment and transferred everything to 1 account. We had a great experience, it took over an hour but it was a lot of work. No hidden surprises no issues. A month or so later we had an opportunity to stop in again to get some assistance with an iPad connectivity issue. After a short wait, they had me fixed and out the door in less than a half hour. Fast forward recently decided to change internet service providers, I walked in shortly after they opened, walked out 30 minutes later. Extremely knowledgeable staff, customer service is excellent.

Just wanted to do a phone payment for iPhone 13, charged $700 just to do monthly payments. I will…read morejust buy one instead.

Brandon did not disclose any details about this terrible lease plan or how the interest rate is…read moreexorbitant. I was not disclosed that my payment was 120.00 a month for a phone or that it was 1648.00. For a 710.00 phone. Brandon made a comment that this company "has me by the balls now." and "I signed my life away" I mentioned that this phone was $200 off on the internet with a port in special and he made a comment on how he got commission if I bought it here and I would get the phone faster. Brandon did not have the customers best interest in mind and only his own pocketbook. Even if the lease is third party. Brandon could have warned me of the terms and how it worked as he was telling me to initial the contract. Brandon was sarcastic and condescending and I feel as if maybe Cricket is a dishonest company who does business with borderline illegal loan companies. I will be sharing my experience on social media, Google, Yelp, ETC. I will be going back to Boost mobile even if it costs double. I will tell everyone I know about this terrible experience. Shady business practices.

This was the worst experience with wireless phones I believe I have ever had. We were lied to when…read morewe purchase our phones. Spent $300.00 and they shut both of our phones off after only 1 week!!! When we went in to find out why, we were told we would have to pay another $80 to keep service for the next month and there was nothing they could do to fix this. The day we bought our phones the girl working was from another store who was sick, and angry because her backup never showed and never called in. so we spent probably about 3 hours in the store trying to get the new phones set up and working....only to find out they would only work for a week! We were told otherwise when we purchased them!!!

They lied to me about being able to fix my laptop, telling me the screen would arrive in 2 days…read more The day before I had to leave, the screen STILL wasn't there as they claimed it would be. I appreciate that the owner tried to track it down the day before I was leaving but they refused to give me any kind of discount from this delay and would have charged me for shipping my laptop back to NC if they'd ever gotten it. It really ticks me off that they didn't say "the mail is really slow and we don't know if we'll get it by the time you have to leave". That information would have let me decide on some other course of action. You don't tell a customer you can do something then expect them to pay full price or incur additional costs because you couldn't.

Highly Disappointed!!!! My Husband took his iphone 13…read morethat he got for christmas into Geekin around a bout 6 weeis ago give or take . His phone was not connecting to wifi or bluetooth . Shawn fixed his phone it was almost 300 dollars but whatever we were happy it was fixed . Fast forward to the present . He had to take his phone back for the same reason again and that's when the crap happened. He had his phone for 3 days . After 2 days i called and mentioned my husband needs his phone he is a type one diabetic and that is how he checks his blood sugar . I called and the lady told me call back in 20 mins . I knew my husband and I were going to be heading to the store to pick up his phone . So Thursday we head up there to get his phone and the office is closed . My husband was there about 4:15 and then we both went back at 4:45 durning that time I called and texted and left message on facebook voice messages all of which were unanswered . We were so frustrated at that point , So i wrote a google review . Which comes when you own a business . After I wrote my review I got a message saying I was childish for writing a fake review .... We exchange words and he said the warranty was voided and i could not pick up his phone till 5pm My his and told him i'd take down the review and I would have had his phone worked but he gets his phone back and Now he cannot connect to cellular and his camera is broken .... So needless to say we are at apple . For people that do know know this the iphone 13s are under warranty for 12 months even without insurance through your cell phone provider . Please take they time to make an apple appt they Definitely don't do thatoffer same day appts at keystone mall . .... My husband was able to get a brand new iphone after shawn completely screwed his phone up.

Vickie the Sales Manager was the rudest and the most incompetent agent that I have ever…read moreencountered! I have not had service for 5 days on my phone and she rejected me flat without calling the customer service. I had to beg her for the store's phone to call the customer service. She told me that I have 5 minutes! I was happy to get help from the customer service and I smiled at her. She said that I was rude and she disconnected my call ! She kept talking Spanish and making gestures to her employee that she has humiliated me! She said you must buy a new phone! I am changing my career. Dont shop from Metro Pcs. Last year I had the same problem! We pay them monthly on autopay timely and they rip us off! No to Metro Pcs for poor service and horrible staff!! I rather pay $5 more and have reception on my phone all year around.

From the owner: Switch today & enjoy America's largest 5G network.read more

Great Staff! In and out quick and efficient! Glad I switched. I was able to save money and get more…read morethan I had with Verizon.

The T-Mobile BOGO deal is a scam. I was denied the rebate because the store clerk at the Anderson…read moreT-Mobile did the transaction incorrectly. I called customer service about this issue and the store manager lied and said that they didn't do the transaction incorrectly. I was refunded for half the value of the "free" iPhone that I was supposed to get but I am out $350 because the clerk ran the transaction incorrectly. As soon as a good deal comes up, I am moving carriers.

Very rude worker who had no idea what he was talking about, told me my phone was just dirty and…read morethats why it had charging issues. Went to 2 others places to confirm and told me i needed the port replaced which is why i had even went to them in the first place. Guess theyll use any excuse to not take your money and work on your phone if it means the dude can sit behind the counter and do nothing.

had a IPhone 6S that the battery would not last 20 minutes on a full charge , guy at the store told…read moreme there was nothing wrong with it and Apple were strict about changing out good batteries. I'll never use this company again!