Brandon did not disclose any details about this terrible lease plan or how the interest rate is…read moreexorbitant. I was not disclosed that my payment was 120.00 a month for a phone or that it was 1648.00. For a 710.00 phone. Brandon made a comment that this company "has me by the balls now." and "I signed my life away" I mentioned that this phone was $200 off on the internet with a port in special and he made a comment on how he got commission if I bought it here and I would get the phone faster. Brandon did not have the customers best interest in mind and only his own pocketbook. Even if the lease is third party. Brandon could have warned me of the terms and how it worked as he was telling me to initial the contract. Brandon was sarcastic and condescending and I feel as if maybe Cricket is a dishonest company who does business with borderline illegal loan companies. I will be sharing my experience on social media, Google, Yelp, ETC. I will be going back to Boost mobile even if it costs double. I will tell everyone I know about this terrible experience. Shady business practices.

This was the worst experience with wireless phones I believe I have ever had. We were lied to when…read morewe purchase our phones. Spent $300.00 and they shut both of our phones off after only 1 week!!! When we went in to find out why, we were told we would have to pay another $80 to keep service for the next month and there was nothing they could do to fix this. The day we bought our phones the girl working was from another store who was sick, and angry because her backup never showed and never called in. so we spent probably about 3 hours in the store trying to get the new phones set up and working....only to find out they would only work for a week! We were told otherwise when we purchased them!!!

They lied to me about being able to fix my laptop, telling me the screen would arrive in 2 days…read more The day before I had to leave, the screen STILL wasn't there as they claimed it would be. I appreciate that the owner tried to track it down the day before I was leaving but they refused to give me any kind of discount from this delay and would have charged me for shipping my laptop back to NC if they'd ever gotten it. It really ticks me off that they didn't say "the mail is really slow and we don't know if we'll get it by the time you have to leave". That information would have let me decide on some other course of action. You don't tell a customer you can do something then expect them to pay full price or incur additional costs because you couldn't.

Shawn provided great service on my I-phone repair and was responsive to my questions about future…read moreneeds. I will return when I am ready to purchase a new phone.

Vickie the Sales Manager was the rudest and the most incompetent agent that I have ever…read moreencountered! I have not had service for 5 days on my phone and she rejected me flat without calling the customer service. I had to beg her for the store's phone to call the customer service. She told me that I have 5 minutes! I was happy to get help from the customer service and I smiled at her. She said that I was rude and she disconnected my call ! She kept talking Spanish and making gestures to her employee that she has humiliated me! She said you must buy a new phone! I am changing my career. Dont shop from Metro Pcs. Last year I had the same problem! We pay them monthly on autopay timely and they rip us off! No to Metro Pcs for poor service and horrible staff!! I rather pay $5 more and have reception on my phone all year around.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Crap store. Still waiting on a screen protector for a month. Don't bother with them.read more

ALWAYS helpful. No sales pushing. All staff are very HELPFUL and kind. They fixed my Acer and I'm…read moregoing back for a windows update.