We cancelled our service and this was the most seamless Xfinity I've ever been at returning product…read moretook a minute and thought I had an extra charge on account and quickly walked me through it was a partial month and would be receiving a credit.

Was with them for years, prices kept increasing, promos are non-existent for current users, and…read morewhen I finally left (They use Verizon for Xfinity Mobile, Viable does too for only 25m much cheaper) they screwed me pretty hard. Final bill was supposed to be much lower than it was - and they charged it to a card I didn't even have on file, it was a card I used years ago. Don't waste your time with Xfinity, they only care about that initial sale.

I read the reviews and just don't understand. A year ago we stopped in to consolidate our families…read morephones (5 lines 2 different carriers). We traded equipment, ordered equipment and transferred everything to 1 account. We had a great experience, it took over an hour but it was a lot of work. No hidden surprises no issues. A month or so later we had an opportunity to stop in again to get some assistance with an iPad connectivity issue. After a short wait, they had me fixed and out the door in less than a half hour. Fast forward recently decided to change internet service providers, I walked in shortly after they opened, walked out 30 minutes later. Extremely knowledgeable staff, customer service is excellent.

Just wanted to do a phone payment for iPhone 13, charged $700 just to do monthly payments. I will…read morejust buy one instead.

Waiting for a refund: my 94 year old mom moved and no longer needed her Xfinity equipment (tv)…read more Took it to Xfinity for return in early April. They suggested for time saving , to take to UPS instead. UPS scanned equipment, easy peasy. A month later, her bank account is still being drafted. I do an online chat w Xfinity on 5/4. They confirm return of equipment and assure me they'll refund $$. Then another bank draft! I go to store on 6/4, wait 50 minutes for service. Speak to Jacob, the "lead" at Castleton store who again taps into computer and says he sees previous activity and assures me I'll get a refund. It's now 7/10 and I see no refund from Xfinity. Good news though- not another draft. The best Jacob could offer was a piece of paper w his handwriting and an order number.

Went to the 82nd St location after a frustrating experience at the Town Center location. The rep…read moreseemed only interested in trying me to switch my cell phone service after I repeatedly explain I was in their only to swap out my box and remote. She gave me a remote but it didn't pair as my box needed updating as well. The 82nd St location were on their game. They listened to me and swapped out my box and remote. Went home and it paired and updated perfectly. Will go out of my way to go to 82nd Street loc from now on as this is my second positive experience.

Vickie the Sales Manager was the rudest and the most incompetent agent that I have ever…read moreencountered! I have not had service for 5 days on my phone and she rejected me flat without calling the customer service. I had to beg her for the store's phone to call the customer service. She told me that I have 5 minutes! I was happy to get help from the customer service and I smiled at her. She said that I was rude and she disconnected my call ! She kept talking Spanish and making gestures to her employee that she has humiliated me! She said you must buy a new phone! I am changing my career. Dont shop from Metro Pcs. Last year I had the same problem! We pay them monthly on autopay timely and they rip us off! No to Metro Pcs for poor service and horrible staff!! I rather pay $5 more and have reception on my phone all year around.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

On June 4th 2026 I went to this location and signed up for Verizon Home Internet Service, as of…read moreJune 7th and upon speaking to several representatives, I still am having issues with buffing, not able to create an online account. I remember when Verizon was one of the best Phone and Internet services around. But that is questionable!!!!. I'm not a satisfied customer at the moment. Don't get me wrong the Staff at this location are very helpful and friendly it's just the when it comes to the Internet services. No five star review or no thumbs up for Verizon Home Internet.. Actually it's more like thumbs down

Not helpful... was sent to this store since it is a corporate location in hopes they could help us…read moretransfer our account. Just told us to call and do ourselves. Explained another Verizon store was even unable to do this and they still were unable to help or offer other advice.

We placed an internet installation order with NineStar Connect Fiber 10 days in advance of our…read morescheduled appointment. Today, July 30 at 8:00 AM, we waited for the technician as planned -- but no one showed up, and no one called. We contacted customer support, only to be told that no one could locate the technician assigned to our installation. Eventually, we were informed that the earliest possible reschedule would be August 4. This is unacceptable. The entire experience has been deeply frustrating -- not only is it incredibly difficult to schedule an appointment in the first place, but even when one is finally set, the company completely fails to show up or communicate. We rearranged our entire day, delayed work commitments, and waited over three hours for absolutely nothing. It's disappointing, disrespectful, and shows a complete lack of professionalism. We now regret not going with a more reliable provider like AT&T or Comcast from the start. NineStar's service has left a very bad impression, and I will be posting this experience on all major review platforms. Very dissatisfied

Made an appointment online to change our plan, remove items and buy a new screen protector. When I…read moreshowed for the appt I was told I had to call a "800" loyalty number to do everything I wanted. Why hadn't they read my needs for the appt before I arrived and saved me time and money. Snotty uncaring staff. Do not waste your time with this storefront. !! Waste of my time. And yours...

Terrible customer service. Told me I couldn't get a phone that day but went down the road to other…read moreVerizon and got one. Terrible customer service!

I just went in today and Maurice helped me there! He is very knowledgeable and very easy going…read moreperson to talk to. As a person who works as a sales person as well, same line of work never felt transactional and i was already interested in their add ons not just a basic phone plan. Decided to go big for one line for myself! I recommend anyone to go to Maurice for someone who's knowledgeable, great customer service above and beyond and communication was great. If you are looking more into a specific plan he will fit you with the best line possible for your needs!

I do not recommend this store. We had 2 lines. In Feb we got a new phone, the person helping us…read moreupgraded the wrong phone, so when we returned the phone, we said we were upgrading. It gave us the wrong credits. It said we returned the wrong phone, etc. It created a complete disaster that we are still working on getting it figured out. The billing was completely screwed up because of this. We also took the insurance off both of the phones, that never happened. The person helping us in February would disappear to the back for 10 or 20 minutes. Fast forward to, today, we walked in and spoke with another rep. When we discovered exactly what was wrong and it was due to the first person, Adam in February, helping us we were beyond frustrated. We were told we would have to call the loyalty customer line to get refunded for the insurance for the last few months. When I asked for the person who helped us in February's name, and I was able to point him out in the store, she said no. She said it won't help you when you call customer loyalty because they can pull up what was done and that's all that matters. It won't matter to give them some random person's name from the local store. First, this kid, Adam, screwed up everything except for disconnecting our phones thank God at least he did not disconnect the phones! However, he did not get things correct! It has created a significant amount of work on our end, follow up, things that should have just been done. RIGHT. The only reason we know his name is another customer came in and referred to him by his name! Additionally, the other kid that was walking around the store and appeared to be hovering around the two of us seem to be trying to eavesdrop on our conversation! Because when who we now know, was Adam returned from their back office area he said hi to us very sheepishly. We were even given the business card for the manager of the store who is in San Francisco. When I asked who the other lady was, that was referred to as the manager during our visit I was told oh she's the assistant manager she can't do anything for you. Well, apparently she can because when the police officer came in investigating something, the assistant manager is the one who spent time with this police office or answering her questions. It seems this store is full of mistakes!! It felt very gamey. Not funny at all. I think it's actually quite rude when you ask for the name of the person who originally helped you and you were told NO. Especially when we could ID the person who helped us and screwed everything up. If they want to have adult jobs, they should act like adults and the rep helping us today should've pulled Adam in and said why don't you straighten out everything you screwed up two or three months ago.