Was expertly helped by Esau in getting a new E SIM card for my iPhone. He was efficient and…read moreeffective and overall pleasant to deal with and assured by Chris. Thanks guys!

My experience with Aleem, Business Account Coordinator and Courtney Groves, District Manager has…read morebeen a 10/10. I appreciate these individuals and Verizon's customer service- post incident. They've been hands on, helpful, and attentive. It says a lot about their company and business ethics.

I just went in today and Maurice helped me there! He is very knowledgeable and very easy going…read moreperson to talk to. As a person who works as a sales person as well, same line of work never felt transactional and i was already interested in their add ons not just a basic phone plan. Decided to go big for one line for myself! I recommend anyone to go to Maurice for someone who's knowledgeable, great customer service above and beyond and communication was great. If you are looking more into a specific plan he will fit you with the best line possible for your needs!

I do not recommend this store. We had 2 lines. In Feb we got a new phone, the person helping us…read moreupgraded the wrong phone, so when we returned the phone, we said we were upgrading. It gave us the wrong credits. It said we returned the wrong phone, etc. It created a complete disaster that we are still working on getting it figured out. The billing was completely screwed up because of this. We also took the insurance off both of the phones, that never happened. The person helping us in February would disappear to the back for 10 or 20 minutes. Fast forward to, today, we walked in and spoke with another rep. When we discovered exactly what was wrong and it was due to the first person, Adam in February, helping us we were beyond frustrated. We were told we would have to call the loyalty customer line to get refunded for the insurance for the last few months. When I asked for the person who helped us in February's name, and I was able to point him out in the store, she said no. She said it won't help you when you call customer loyalty because they can pull up what was done and that's all that matters. It won't matter to give them some random person's name from the local store. First, this kid, Adam, screwed up everything except for disconnecting our phones thank God at least he did not disconnect the phones! However, he did not get things correct! It has created a significant amount of work on our end, follow up, things that should have just been done. RIGHT. The only reason we know his name is another customer came in and referred to him by his name! Additionally, the other kid that was walking around the store and appeared to be hovering around the two of us seem to be trying to eavesdrop on our conversation! Because when who we now know, was Adam returned from their back office area he said hi to us very sheepishly. We were even given the business card for the manager of the store who is in San Francisco. When I asked who the other lady was, that was referred to as the manager during our visit I was told oh she's the assistant manager she can't do anything for you. Well, apparently she can because when the police officer came in investigating something, the assistant manager is the one who spent time with this police office or answering her questions. It seems this store is full of mistakes!! It felt very gamey. Not funny at all. I think it's actually quite rude when you ask for the name of the person who originally helped you and you were told NO. Especially when we could ID the person who helped us and screwed everything up. If they want to have adult jobs, they should act like adults and the rep helping us today should've pulled Adam in and said why don't you straighten out everything you screwed up two or three months ago.

The customer service from Lyric was impeccable, she made the entire process easy and delightful!…read moreEvery single need was met plus some, Thank you Lyric we'll definitely come back to this location for any new devices we get!

Awful. The store manager "Kim" was one of the insufferable people I've ever met. My new phone was…read moreshipped there, I went there to pick it up, she refused to give me the phone and told me I didn't have insurance or a warranty (I pay for both every month) (also talked to T-mobile 2 days ago and they had said I was fine to trade in my phone). Totally caused a scene and still, do not have my phone, that I paid for.

Kevin hooked us up today. We had a very pleasant experience, and would certainly recommend this…read morelocation if customer service is important to you. I'm used to dealing with other locations that do not take the time to explain the process, so this location was definitely a breath of fresh air. 10/10 would recommend this location whenever you're in need of a new phone or accessory.

This was honestly a great experience for myself and my mom. We went in looking for a new phone and…read morethey were out of stock. Logan (whom I believe is the manager) was SUPER helpful! THey, unfortunately, did not have the phone we wanted in stock, so he called about 5 or 6 other stores in the area to ensure that the one we were going to have was in stock. I would highly recommend going here and requesting Logan. Thank you so much, Logan!

JENNY WAS completely rude and lazy ! She is a bilingual…read morehuman being that can help people with language barriers and instead of being helpful she was dismissive and not helpful would rather go to a different location with others who appreciate their Customer service roles and are helpful

Does not honor their word, will say they will give you $1100 for a trade-in and the manager was…read morevery unprofessional in saying if we didn't get it in writing from her, then they don't honor the $1100. So if you go here, GET EVERYTHING IN WRITING THAT THEY TELL YOU. Wanted to buy a phone outright and they said i couldn't do it, only financing. So i can't buy a phone outright and I can't get the $1100 they promised me I would get. They said everything in writing is honored so if you go here, GET WHAT THEY PROMISE IN WRITING. Lost an 18-year customer over $400 you wouldn't honor what you originally said. The manager did nothing for the situation and provided no help to resolve it. Definitely on her high horse this afternoon or a power trip. Managers help resolve situations, NOT escalate them.

I went to this store because I needed a sim card on a prepaid phone I bought until apple gets in my…read morereplacement phone. They tried to scam me out of 20 dollars for a sim card. I called another Verizon store and they said it was up to the discretion of the store to charge for sim cards but the store I called only charged 5-10 dollars and that the prepaid phone I bought would not have worked with a sim card at all because it was total by Verizon. So, they were going to let me buy a sim card for a phone that they physically saw the box for because I brought it with me into the store and another store that literally just talked to me over the phone let me know that I was almost scammed. The customer service was abhorrent.

Caitlyn was fabulous! She upgraded both my wife and my phones and switched my wife to my Verizon…read moreplan. She was very patient and explained the many options and allowed me to select those things that we needed. Excellent customer service! Thank you!

I went to activate a new phone. Madelyn helped me and was patient helpful and kind! She's a huge…read moreasset to the company!

Went to this store after being driven away from the 82nd and Allisonville location. Huuuuuuge…read moredifference in service!! At this location, 1 employee (Ryan) was capably and cheerfully managing 2 customers at once when I came in. He managed to make all 3 of us feel welcome and well-served. At 82nd and Allisonville, I saw 4 employees and only 1 other customer. Despite the favorable employee/customer ratio and the wad of cash I had in my purse, this location just couldn't manage to take my payment without being snotty af and so ineffectual that I left in frustration. Hint to Verizon: if anyone comes in and wants to pay the bill associated with my phone number ALLOW IT without further ado. I hereby authorize anyone in the world to pay my bill without having my phone with them and without knowing any super secret spy code numbers.

It was pretty sketchy. Didn't realize until after I bought my phone that they were just a third…read moreparty company for Verizon. They are not Verizon employees. One lady came in after me asking about how to get somewhere on their website. Apparently, she had come in before asking the same question, the employee supposedly wrote down step by step what to do on the website to resolve the issue she had. Well...because the customer came back in with the same question the employee was VERY rude to her and tell the customer about how she wrote down everything the last time she had this same question. I'm not comfortable going back