I definitely recommend this place!…read more Justin was so helpful and his customer service is great! I came in hoping someone might be able to fix my iPhone screen (it cracked pretty bad this morning on my way into work) and Justin was able to help me out! He was able to replace my iPhone screen within an hour. If I ever have any issues with my phone again, I'll be back here to see if Justin can help me out! Telling everyone else to come see him too!

Excellent service by Matthew. I called the store with questions regarding the cell-phone repair. He…read moreanswered my questions and scheduled the appointment. I dropped off the phone on the appointment date/time with a quick turnaround for pick up. The cost was competitive to alternative options and the service/quality was 5/5.

i got my screen fixed on my iPhone 13 very affordable and fast I definitely recommend anybody to…read moreget their devices fixed here!

only good thing about the repair was it was fast. my gfs screen never touched the same again…read more always had issues with having to double and triple tap things on screen before getting a response. paid 179 for a "cheaper" screen but all screens were cheap and plastic chinese reps. the battery he replaced also absolutely sucked and is already preforming like its only got 70 percent battery health. screen formed black blobs and pressure cracked due to being plastic. don't waste your money. get apple care for $20 a month you have 4-5 years before the device isn't eligible for it.

iRepair Mobile Indy was able to get us in promptly, set up a time for us to come in and have the…read morebattery replacement done as soon as the battery for our older iPhone iPhone 6s was ordered. And when things weren't exactly right, iRepair went above and beyond to help us get it just right. Highly recommend them for replacing your smart phone's battery or fixing your device.

Great quality and value of replacing the back glass of my iPhone. At a really good price. Better…read morethan any other phone repair place in my area

Had a new screen fitted on my granddaughter's iPhone, 3 months ago. Today, it was acting up and…read morewould only allow intermittent touch response. I was somewhat stressed, as I couldn't find the receipt for the replacement. Katy, at the front office, was very professional and they agreed to replace the screen. This review is not about the free replacement, but the fact that the entire customer experience was 5 star. We, in a 5 cell phone household are very happy to have found our go to cellular business.

I was referred to Indy Cellular 4 Less by a recommendation, and brought in my wife's Nintendo…read moreSwitch for a water damage repair. I paid $50 for diagnostics, which took a few days. They called and left a voicemail letting me know that was not repairable. While being told that news was frustrating, the main issue is what happened next. After returning from a vacation, I went to pick up the device, I was told they had already gotten rid of it - without ever asking for my permission. This was only a couple of weeks after drop-off. The Joy-Cons were still fully functional, and many other components of the device were intact, that could have been salvaged. Regardless of how a repair turns out, this shop has no right to get rid of a customer's belongings without clear consent. I was never asked, never notified, and given no opportunity to retrieve what was still valuable to my wife. I paid for a diagnostic, not for my belongings to be taken and sold for their recycling parts, for the shop's benefit. I would not recommend this shop to anyone who values their electronics being treated with basic respect.

Was fast, in and out in about 1 hour. Very responsive and knowledgeable!! I needed my phone same…read moreday due to using it for work and found Indy Cellphones by my work. Was able to go there and get my phone the same day and everything works as new! Would recommend to everyone at my work!

From the owner: Started in 2015read more

Great customer service and great deals. I always am satisfied when I leave here. It's a great phone…read morestore but you can also buy tablets and tv services.

I love these guys they are very helpful & will stand on there word when it comes to the phones I…read morenever had a problem been with them so long they are like family

Went to this store after being driven away from the 82nd and Allisonville location. Huuuuuuge…read moredifference in service!! At this location, 1 employee (Ryan) was capably and cheerfully managing 2 customers at once when I came in. He managed to make all 3 of us feel welcome and well-served. At 82nd and Allisonville, I saw 4 employees and only 1 other customer. Despite the favorable employee/customer ratio and the wad of cash I had in my purse, this location just couldn't manage to take my payment without being snotty af and so ineffectual that I left in frustration. Hint to Verizon: if anyone comes in and wants to pay the bill associated with my phone number ALLOW IT without further ado. I hereby authorize anyone in the world to pay my bill without having my phone with them and without knowing any super secret spy code numbers.

It was pretty sketchy. Didn't realize until after I bought my phone that they were just a third…read moreparty company for Verizon. They are not Verizon employees. One lady came in after me asking about how to get somewhere on their website. Apparently, she had come in before asking the same question, the employee supposedly wrote down step by step what to do on the website to resolve the issue she had. Well...because the customer came back in with the same question the employee was VERY rude to her and tell the customer about how she wrote down everything the last time she had this same question. I'm not comfortable going back

I'd give this location zero stars if I could…read more I waited in the store for at least 20 minutes without ever being acknowledged. When I arrived, two sales associates were helping other customers, so I understood there would be a wait. I was happy to be patient. What was frustrating was that during those 45 minutes, multiple employees came out from the back room, looked directly at me, and then walked away without saying a single word. No one greeted me, checked me in, let me know there would be a wait, or even said, "We'll be with you shortly." After waiting that long without any communication or acknowledgment, I finally gave up and left. A simple greeting and a quick update would have gone a long way. Unfortunately, this was one of the worst customer service experiences I've had at a Verizon store. I hope management addresses this because customers deserve to at least be acknowledged when they walk through the door.

I came into this location today as an existing Verizon Business customer intending to BUY 1-2 new…read morephones and add additional lines to my business account. Instead, I left without purchasing anything because this was genuinely one of the worst customer service experiences I've had. Before coming in, I had spoken with Verizon Business customer service multiple times over the past couple of weeks about the plans, pricing, and deals available to my business account. When I explained what Verizon had told me, the representative immediately disputed it and essentially told me he knew better because he worked on the sales floor. He even took me over to the large display to "show me" that what I was saying wasn't correct--only to initially pull up consumer plans. He then admitted they don't deal with many business customers. Eventually, he found the business section, where the pricing actually started showing the per-line changes I had been trying to explain. But being wrong wasn't even my biggest issue. His attitude and communication were. He repeatedly fast-talked me while I was simply trying to understand exactly what I would pay each month. I asked him multiple times to slow down. I even said, "Explain it to me like I'm stupid," because I genuinely just wanted a clear breakdown of what I was purchasing and what my monthly bill would be. Instead of simply slowing down and answering my questions, he became increasingly condescending and combative, repeatedly interrupted me, and then accused ME of being combative. While I was calmly explaining that I had been nothing but kind and was simply asking questions, he interrupted me yet again. I spoke louder for the final couple words of my sentence so I could actually finish what I was saying, and he immediately told me I could leave if I was going to raise my voice. So I left. I walked into a Verizon-branded store prepared to spend money and add recurring lines to my existing Verizon Business account. I walked out because a salesperson somehow turned basic questions about pricing into an adversarial interaction. I don't expect a salesperson to know everything. I DO expect them to be willing to listen, slow down when a customer asks them to, verify information they're uncertain about, and treat someone attempting to give their company money with basic respect. I hope management reviews this interaction because this was completely unnecessary and cost the store a sale.