I have been waiting on the phone for almost 4 hours with no answer unfortunately i never asked for…read morehelp and go smoothly always make everything hard

They started sending disconnect notices with each bill after quarantine started regardless if I was…read morepaid up previously. Just got one with my newest bill. It's currently 10 degrees out but according to an outdoor thermometer it feels like -2. It really sucks that a company that's willing to kill people and animals, during a pandemic no less, is my only option.

Great little company. Excellent Customer Service. The Clerks at the front desk were very friendly…read moreand have had many great interactions with the Service crews. Used to be owned by a great family but has recently been sold to a larger company. I've seen a lot of work going on so it must have been a good change. Gas prices are low right now, hopefully, that continues!!

Just your long established office for Fountaintown Gas, which supplies the natural gas to the…read moreMorristown, Fountaintown, and several other small towns in the area. The office s large, well lit, has a long counter you go to for questions with one of the office workers. The business is usually not busy at all, just a few walk-ins, as most people take care of their bills online, or thru the mail instead of in person. This company has been long time owned by the Wortman family, and is now operated by the founders grandson. If you live in one of their areas, this is where you get your natural gas piped into your home or business from. Parking is either on the street or across the street in a public parking area.

Ran into something of a "sh**storm" (ha) over the summer. It wasn't entirely Citizens' fault, but I…read morewas not impressed with the part they handled. I had the same shut-off issue as several other people did. I bought a house in April. In my last place, I wasn't responsible for the gas bill. So the last address they had for my name was the house I rented before that one. I moved out of there in 2014. I called Citizens to tell them I had bought a house and wanted service turned on at that address. I mentioned that it would be my mailing address, and also - I thought - got auto-pay reactivated. Everything was chaotic for a few months and I didn't notice that the bill hadn't been paid. (That part's on me... but given the call I'd placed to them, and the chaos of moving, it's understandable.) So when my water was shut off in August, I was shocked. I called Citizens, where I learned that they had been mailing me bills and disconnect notices... to the house I moved from in 2014. And they were being returned by the postal service. But no one at Citizens bothered to forward the returned bills to my new address, even though it was right there in the account, and I'd even told them that was my mailing address. Now, the rep wouldn't quite admit that was the case - she probably isn't allowed to - but she didn't deny it either. Because of that, I told her I should not be charged any reconnect fees and whatever else they want you to pay when they cut off your water. Thankfully, she saw my point and removed those charges. If something like this happens to you, ask to have reconnect fees waived. But... due to their own delays, my previously-planned travel, and a holiday weekend, it took a week to get the water back on. The first time someone came out (in the middle of the day when I was at work) they wouldn't turn it on. They left a note claiming there might be an issue with my water valve or something. This was right before Labor Day weekend. I called, telling them I was going on a 4-day trip in 2 days and I'd like a tech to come back that evening or the next day, so they could come inside and see that there wasn't a valve problem, and then restore my water. No can do, they said! I realized I'd have to wait until I returned from my trip before I could get my water back. I got back on Sunday but had to stay with family until Tuesday afternoon, when a tech was finally able to visit. I had to take the afternoon off from work, too. I'd asked if someone could come in the evening, but for whatever reason, their answer was no. When the technician came to my house and checked on the valve in person, everything was fine, so my access was finally restored. I get why they couldn't turn it on if they thought there was a valve problem, but everything else was ridiculous. Normally I'm a very flexible, patient, go-with-the-flow person when things don't work, but this really tested it. It's a good thing I had other options for showering. And I could fill up a few reusable bottles each day at work. But I still had to drink bottled water AND give bottled water to my dogs, which isn't cheap. Moreover, I couldn't even wash my hands or flush my toilet. And it was hot and sweaty August. So between the delays from Citizens (~3 days), my own travel, and the holiday, that toilet sat unflushed for a week. Took a while to clear that smell... Everyone I have spoken to there, at least, has been polite and listens well. No one blamed me for the problem either. And I've never been put on hold for long. And the website seems to work. I'll give them another star for that. But good luck, fellow Indy residents.

Need gas hooked up at my house. Tech called to say he'd be there in 10 minutes. I set a timer and…read moremade sure I was available to answer the door in 10 minutes. Came downstairs to the Citizens truck parked in front of my house, tech just sitting on his phone. No call, no text, no knock. I opened the front door. Waved around a bit. Went back into my house. Tech sat in front of my house for 15 minutes. Made no attempt to contact me. Then left and canceled my order. Was I supposed to throw rocks at his van? Contract a messenger hawk? Called Citizens and they said I'm SOL, will have to reschedule. Guess it's another week of microwave dinners. If there were any other provider available, I'd go to them in a heartbeat.

We've been customers of Indy Soft Water for several years and their service and professionalism…read morealways impress me. Informative, responsive, and helpful all describe why I'll be an Indy Soft Water customer for years. We currently utilize a rented water softer and a rust mitigation unit. Well water is hard!

Great water softeners and customer service with an annual inspection of unit by qualified…read moretechnician to assure water is soft for another year. A great company!

Needed to get a Co2 and Nitrogen tank for a beer tap and wine dispenser…read more Great location off of Hauge Rd just north of 96th street. Easy access to the building with plenty of parking. Lots of sizes of gas containers and accessories. They do not fill here, you either have to trade in and enjoy container or buy a new one. The staff here was super helpful and knowledgeable, explaining what I needed and how everything worked. Will definitely come back here when we need refills.

Great customer service cares about customers especially during pandemic. Understanding and…read morecorrected mistake well. also they will wears a mask and gloves without issue.

I wanted to give a big shout out to Rush/Shelby Energy. I had a problem with my service pole that…read moreran to the electric meter, in fact, I had an electrician come out one time before, this spring, I believe, and he pulled my leaning service pole up as much as he could. And that helped -- until today. My fascia board was bent from the combination of a leaning service pole and inadequate blocking to support the fascia. When I tried to replace the fascia today, the pole almost fell completely to the ground. I called Rush/Shelby to have them shut off the power from the outside, and I also called an electrician who could deal with this emergency. Tony Adkins is our Rush/Shelby utility serviceman in my area, and he was here within a couple of hours tending to my emergency. He went out of his way putting the service pole back in its rightful place, helped with stabilzing the subfascia, and generally went out of his way to do whatever was needed to get my pole stable and my service back on. By all accounts, this is what he does! And he does it in such a personable way. Not to mention he saved us a bunch of money paying an electrician emergency wages! He's truly a special guy, and we are lucky to have him service our area. Thanks so much, Tony!

Not offered in my town, but son's family uses it. Great service! Wish it were available to us.read more

Updating my review after a year that we are still continuing to use Bin Scrub and the service +…read morecommunication hasn't changed at all. We highly recommend bin scrub services cause it's quick, easy, reasonable, reliable and most of all doesn't require to be around while the cleaning happens. Just leave your bins on the designated day outside your home and voila you have clean, amazing smelling bins. What more could I ask for! Win win!