I have been waiting on the phone for almost 4 hours with no answer unfortunately i never asked for…read morehelp and go smoothly always make everything hard

They started sending disconnect notices with each bill after quarantine started regardless if I was…read morepaid up previously. Just got one with my newest bill. It's currently 10 degrees out but according to an outdoor thermometer it feels like -2. It really sucks that a company that's willing to kill people and animals, during a pandemic no less, is my only option.

We've been customers of Indy Soft Water for several years and their service and professionalism…read morealways impress me. Informative, responsive, and helpful all describe why I'll be an Indy Soft Water customer for years. We currently utilize a rented water softer and a rust mitigation unit. Well water is hard!

Indy Soft Water was extremely prompt, professional, and organized. They helped guide me through the…read morepurchasing options and the installation was seamless. Recommend highly.

Ran into something of a "sh**storm" (ha) over the summer. It wasn't entirely Citizens' fault, but I…read morewas not impressed with the part they handled. I had the same shut-off issue as several other people did. I bought a house in April. In my last place, I wasn't responsible for the gas bill. So the last address they had for my name was the house I rented before that one. I moved out of there in 2014. I called Citizens to tell them I had bought a house and wanted service turned on at that address. I mentioned that it would be my mailing address, and also - I thought - got auto-pay reactivated. Everything was chaotic for a few months and I didn't notice that the bill hadn't been paid. (That part's on me... but given the call I'd placed to them, and the chaos of moving, it's understandable.) So when my water was shut off in August, I was shocked. I called Citizens, where I learned that they had been mailing me bills and disconnect notices... to the house I moved from in 2014. And they were being returned by the postal service. But no one at Citizens bothered to forward the returned bills to my new address, even though it was right there in the account, and I'd even told them that was my mailing address. Now, the rep wouldn't quite admit that was the case - she probably isn't allowed to - but she didn't deny it either. Because of that, I told her I should not be charged any reconnect fees and whatever else they want you to pay when they cut off your water. Thankfully, she saw my point and removed those charges. If something like this happens to you, ask to have reconnect fees waived. But... due to their own delays, my previously-planned travel, and a holiday weekend, it took a week to get the water back on. The first time someone came out (in the middle of the day when I was at work) they wouldn't turn it on. They left a note claiming there might be an issue with my water valve or something. This was right before Labor Day weekend. I called, telling them I was going on a 4-day trip in 2 days and I'd like a tech to come back that evening or the next day, so they could come inside and see that there wasn't a valve problem, and then restore my water. No can do, they said! I realized I'd have to wait until I returned from my trip before I could get my water back. I got back on Sunday but had to stay with family until Tuesday afternoon, when a tech was finally able to visit. I had to take the afternoon off from work, too. I'd asked if someone could come in the evening, but for whatever reason, their answer was no. When the technician came to my house and checked on the valve in person, everything was fine, so my access was finally restored. I get why they couldn't turn it on if they thought there was a valve problem, but everything else was ridiculous. Normally I'm a very flexible, patient, go-with-the-flow person when things don't work, but this really tested it. It's a good thing I had other options for showering. And I could fill up a few reusable bottles each day at work. But I still had to drink bottled water AND give bottled water to my dogs, which isn't cheap. Moreover, I couldn't even wash my hands or flush my toilet. And it was hot and sweaty August. So between the delays from Citizens (~3 days), my own travel, and the holiday, that toilet sat unflushed for a week. Took a while to clear that smell... Everyone I have spoken to there, at least, has been polite and listens well. No one blamed me for the problem either. And I've never been put on hold for long. And the website seems to work. I'll give them another star for that. But good luck, fellow Indy residents.

Need gas hooked up at my house. Tech called to say he'd be there in 10 minutes. I set a timer and…read moremade sure I was available to answer the door in 10 minutes. Came downstairs to the Citizens truck parked in front of my house, tech just sitting on his phone. No call, no text, no knock. I opened the front door. Waved around a bit. Went back into my house. Tech sat in front of my house for 15 minutes. Made no attempt to contact me. Then left and canceled my order. Was I supposed to throw rocks at his van? Contract a messenger hawk? Called Citizens and they said I'm SOL, will have to reschedule. Guess it's another week of microwave dinners. If there were any other provider available, I'd go to them in a heartbeat.

Goodness, have I walked the canal about 50 times now?!…read more It's such a unique experience for Indy to have some water space in the middle of the city. This 3 mile loop will take you from 11th Street down to White River State Park to access the green space and extra trails down there. The canal water itself is not super cute, where there can be litter, and the water is rather opaque. They do drain the canal every so often to keep it from getting too uncute. The sidewalks are kept nicer, though a few spots in front of apartment buildings could use some TLC. There are also a few spots where the sidewalk is not level, so take caution if that is an issue. It's mostly stair access to the canal, but I *think* I've seen an elevator around the Ohio street basin. The canal has a few businesses along it for your merriment. Notably, there is Fresco on the Canal (I have a separate review for this) which is open March-October. Eiteljorg museum cafe is open daily around the lunch hours (11-3) and can be accessed through their patio gate. Entertainment wise, there is more going on. I've done the swan boat rentals, where you can pedal around on the canal. This is quite a workout! Rental of swan boats and kayaks is near the Ohio Street basin. There is also the gondolas, where your gondolier can sing, and they've always sounded marvelous. There's also a few stations for the Pacers Bikeshare around the canal, which is free for Marion County residents. Any time the weather is right, you can find me getting my steps in!

Nice river walk nearby center city area. It's refreshing looking at the water flowing through…read more We saw some fishes so definitely clean water for the city. Love the greens, bridges, arts around it. It would better with warmer weather for sure. I couldn't walk far because of the cold. But overall I love the scenery.

While this historic building is currently vacant, it is owned by the city and maintained by the…read morehistorical preservation commission. I was fortunate enough to receive a tour a few months back though it has been used for public events in the recent past, which explains a lot of the random supplies and furniture left behind. This was the original location of the Mayor's Office in the city, prior to the construction of the City-County Building a couple blocks away. It's a little creepy being in there now because of a lack of light. No A/C either means it gets pretty toasty in the summer! A few years ago, there were plans to turn the building into a boutique hotel but they fell through. Hopefully the space gets utilized again in the near future, but for now it's a beautiful building to admire.

I have a very deep connection with this building. By that I mean, I think I've seen just about…read moreevery nook and cranny thanks to planning a huge party that required some serious love on my part for the space - ex. hanging lighting, sweeping up crumbling molding, hiding the abundance of old city furniture, installing wifi, and so on and so forth. We reallllly got to know one another during the month of December 2013. In the time that has passed since Yelp's Totally Bazaar, The Hall has received some serious love thanks to People For Urban Progress and the bright and the creative minds that now call this space their "place of work". Here are a few reasons I recommend you revisit the building that once served as the Indiana State Museum, public library and Yelp party pad: -new benches and flowers added to the exterior of the building - great lunch or work spot -exhibit showcasing the future of transit in Indianapolis -event space in the foyer - perfect for weddings, meetings, screenings -side rooms that also serve as great spaces for working throughout the day or hosting meetings in a unique space Hall, you gave me one helluva ride in December but I'm so happy I chose you to showcase the best of Indy's local biz scene. It was truly your shining moment. **special shout out to Tiffany Benedict Berkson with Historic Indy for connecting me with the building back in the summer of 2013.

The office here is shared. I don't see anyone on the Vectren side. However, there are signs... You…read morecan always pay your Vectren Gas bill at Marsh Supermarkets... So there is that!

How can you not like the library? The law library is three floors and is open to the IUPUI campus…read moreand general public. The first floor has some study space and reference materials. The second floor has a computer lab, study areas, and books. Both the first and second floors are quiet areas. Although the third floor is not a quiet area. There are private study rooms on the third floor, open space to do collaborative work, and a de-stress area with coloring books and puzzles. I utilize the library for the private study rooms. Most importantly, this library has some fantastic views of downtown Indianapolis while you study or read.

Really nice, new-ish law library in a really nice, new-ish law school on the Indiana…read moreUniversity/Purdue University-Indianapolis (IUPUI) downtown campus. Years ago, the law library at the IUPUI law school was a complete frump of a building. It was poorly lit, badly carpeted, and not well ventilated. I really dreaded going there for my undergrad General Law and Legal Research and Writing courses. Also, the staff never cracked a smile. Walking in through the present incarnation of the school's front entrance gives the viewer the impression of soaring heights, open space, and access to lovely materials like marble and polished wood. The pleasantness is carried through the law library's front doors into a comfortable lounge area. Next, the reference desk lobby which is more functional than pretty offers friendly, competent (and even eager) personnel to assist. Located numerous books on my study topic, most recently published. Yea! Only drawback this visitor finds is that this is a very Indiana-centric facility. Physical resources for other states, like, say, California, aren't quite so abundant. Ah, well. (Shrug.)

We spent our morning bopping around Garfield Park neighborhood and I was excited to knock out…read moreanother library with my toddler. This location is congenitally nestled into the actual park neighboring the conservatory, a bus stop and several restaurants and bakeries. In the summer months, it neighbors the fabulous Garfield Park farmers market. Parking can easily be found on site and it's less tab. A fifteen minute drive from downtown. As for the library itself, it's a bit on the older side with not nearly as much natural light as you'll find out the other newer libraries. I also found that the staff wasn't as engaging as I've seen elsewhere. Nonetheless, we enjoyed finding some new books and kid books to take for the road. I also thought the kids book section was organized in a somewhat odd way making it hard to see very many covers, they had a few displays, but otherwise you had to pull them in and out, which can be a little chaotic with little hands. Overall, a lovely neighborhood library, and part of our rotation.

This branch of the library is small but mighty. Located on Shelby right off of the park- the branch…read morehas a computer lab, amble kids & adult section and tables for studying. When I worked closer to this branch- I would stop by to pick up holds. I did a program a few weekends ago out of this branch and the library staff member was friendly and helpful.

Living in Indy my main reason to visit Carmel are the many restaurants here. Since Carmel still has…read moremore available space than Indianapolis and a higher median income it makes sense to find more of the upscale restaurants in this area. Parking is also much easier here, but getting here? Let's just say that the traffic in this neck of the woods can be quite atrocious.

Let's be honest. It's pretty easy (and fun) to make fun of Carmel, the growing urban city to the…read morenorth of Indy that is lower in crime, higher in income, and generally on way more "best city" lists than Indy will ever be. Yes, Carmel has a ridiculous amount of roundabouts. Yes, Carmel has a ridiculous amount of public art within those roundabouts. Yes, Carmel is more conservative than Indy politically. I'll even admit that I'm not particularly fond of the city center area and to this day I think that the Center for Performing Arts dropped the ball on accessibility concerns (though is improving). But, okay. When Carmel develops something, they maintain it (I'm looking at you Indy). The Monon Trail in Carmel is awesome. The Christkindlmarkt is nationally recognized for good reasons. There's a strong emphasis on quality of life in Carmel including abundant greenspaces and fitness options. Accessibility? While not perfect (again, looking at you Center for Performing Arts), it's pretty amazingly consistent and a definite emphasis (though I'll admit that I find Fishers even stronger). Whenever I find my Tenderness Tour wheeling through Carmel? I can nearly always get city leaders engaged. In Indy? Maybe. Maybe not. Hotels here are pretty awesome (though Carmel could use more affordable options). After many years under the leadership of Jim Brainard, Carmel elected Sue Finkam as mayor their last time around and, as expected, she's shaken things up a bit. The park system - wonderful. Again, maintained FAR better than Indy. City services seem strong - I can typically drive in Carmel during the winter even after a snow. The city is always clean. Are there issues? Of course. But, there's an awful lot to love about Carmel. But yeah, I'm still going to make fun of it.

The City-County Building in Indianapolis acts as the base for our consolidated city-county…read moregovernment. Within it you can find all of the county and city offices. The structure itself is an imposing 28 story structure that, until recently, had nothing alike in its eastern edge of downtown Indianapolis. The building really is an odd mix of adapting to the modern world while still being stuck in time. There are security check points at each of the entrances. Cell phone signals are unusually decent in this old building. And there is evidence of slapping a new coat of paint on certain objects, as seen on the elevator doors. But there is also evidence that the building is a bit stuck in time. It is the only building that I've stepped into in the past several years that had way more than one working pay phones. The dismembered heads of former mayors seem to really lack context until you read the plagues and then you're like "Oh, this is supposed to be honoring them". Even the building itself really just hasn't aged well. Before the Whole Foods Tower (or whatever it is called) was built, nothing really matched it in terms of height so it just kind of sticks out like a sore thumb. Maybe if it was closer to Monument Circle it would blend a bit more in with the other tall buildings, but it just...well, is big and imposing. Then you get into that you have rank-and-file government employees in the same building that is holding criminal trials, and you can kind of see what might've been a good idea 60 years ago might not be a great idea now. To the south is a public square where the original Marion County Courthouse used to stand. It is closed but is set to re-open with a bit more greenspace and whatnot. Oh, I almost forgot. There is an Observation Deck with a small museum on the top floor. You have to access it through the service elevator. It has a small museum of Indy history and a great view. Website link is the Building Authority, which actually owns and operates the building. Yeah, I'm a nerd and love discovering obscure government agencies.

Not sure who to direct this to so I'm trying this. I live in Indianapolis. I've lived here for many…read moremany years. The downtown area has definitely improved in the past 5 years. However...... Who is in charge of the architectural design of new buildings? Why are there so many UGLY buildings going up?? This really ruins the view!!! For example, walking on the Cultural Trail from the canal to the public library downtown: 1. The Addition to the library itself is glass and metal attached to a beautiful old historic building. WHY?? Why do that? 2. Behind the library building are new apartments which look like unfinished boxes in red and blue. (The Congress at Library Square). Please! There is no "library square". WHY? Who approved this monstrosity? 3. Just down the street is a beautiful older building which has apartments. (The Plaza at Library Square). They are embarrassed by the horrible looking apartments next to them. 4. Across from the library are the Meridian Arch condos (Formerly the Meridian Street Methodist Episcopal Church), a beautiful historical building. 5. Walking down the cultural trail, you can view the Scottish Rite Cathedral. Across the street are new apartment BOXES which provide a DISCONCERTING and UNATTRACTIVE view. WHY?? Why would you or WHOEVER allow these UGLY buildings to be put up? WHY??? 6. Further down the pathway is the new Phoenix Theater building which is made from what appears to be gray corrugated cardboard. WHY?? Why couldn't they build a more appealing building? 7. As I walk down the path, I pass by Economy Plumbing, which incorporated a lovely building in the front. 8. Across from that building is Zesco, which sells Restaurant supplies. They utilized a lovely old building to house their business. 9. Across the path from Zesco is a building with metal slats for siding. Apparently this is a Roland Design. Ugh! It is incredibly sad that the city of Indianapolis can't do more to make a consistent architectural plan or design. No one wants to look at the new monstrosities that are being put up endlessly.