I was majorly procrastinating visiting the SSA office to change my name after I got married. Turns…read moreout, it wasn't so bad! Parking is easier than I anticipated at this location. Once you get to the office, you take a number and have a seat and wait to be called. I got there around 10:30 on a Friday and waited about 30 minutes before I was called back. I had all my forms ready so once they called my number the whole process took 7ish minutes. The lady who helped me was super nice and explained everything I needed to know. Pleasantly surprised by the experience!

Not getting to citizens for over the amount of time allotted even with an appointment. Walk ups are…read morespoke to so rudely my feelings were hurt just listening to the employees speak to people ( old, young, disabled, children, you make it they did not discriminate. We're were obviously desperate and needing assistance with our health, rent, bills, disputes, social security cards to be able to do the basics in life The last time I checked were citizens of the United States of America. This is NOT a communist country but you can't tell Even in our government buildings were the employees are being paid well they're NOT doing their jobs there's 5 windows that have even began to serve one person and I've been eover45 minutes myself There's been 3 people called and that's because they made an appointment. They are just now serving the 1 p.m.appointment. it's pure lack of the ability or the empathy to serve Us in a timely manner I have attached a video of the security guard telling us that if we didn't have a current appointment that we would most likely not be served and they do not close until 4p.m.it is now 1 p. m that's ridiculous to say the least. Please help us change the was these government employees are treating us because they know that we can't help ourselves m, most of us are disabled to the point of no return . I'm devastated by what I've witnessed this afternoon. I'm praying to GOD for everyone I left and decided to try and reach someone via mobile phone but it's over 120! minute wait just to speak to someone on the phone I do not know what's going on but we pay way too much taxes, fines bills to be treated like a piece of trash on the streets of Harlem. God please help the people get through today and please bless these employees, make them open their eyes and have empathy to there fellow children, women, men disabled ai ets Etc I'm ashamed to call myself American anymore and I also was military (army) just to risk my life for these people that are running this nation. I'm afraid for the future generations to come. Please help us AMEN

I've decided to do an update of this Social Security Office since their location has moved a bit…read more It has also been a solid ten years since my original review. I'm not quite sure why they changed from the relatively comfortable digs at 56th and Post Road (which was actually built for them) to an obviously older and far more disheveled building at 16th and Post Road. I needed to snag some documentation so I could complete some paperwork for my father. Surprisingly, I didn't have it. In the old days, it was super easy to just drop in. Sure, you waited. Yet, you could stop in and get served and be on your merry way. These days, the emphasis is on web-based experiences. They also suggest an appointment for most situations, though an appointment is not actually "required" except for a few services. I arrived noting, with some dismay, that there's not a single true ADA spot here unless you go to the employee side of the building where there's two. The front entry has a two-sided double-entry with glass doors. As you enter, there's security to the right and two kiosks where you sign in. You sign in even with appointments, though it appeared appointment times were generally honored. I initially entered and saw all the "make an appointment" signs and freaked. Then, I saw all the "you can accomplish this online" and freaked out. So, I went back to my car (there's no one really offering anything resembling customer service) and tried to call them. After going through a mazes of automated/AI responses that weren't what I needed, I may have screamed "Give me a fu**ing human." Strangely enough, that worked and within seconds I was connected with a human. Even more strangely, that human was surprisingly kind and helpful. As expected, she could not help because I was acting on behalf of someone else. She encouraged me to go into a branch - I noted being in the branch parking lot, and she encouraged me to just walk-in. So, I went back in (I didn't walk, of course. I still haven't mastered that skill). I finally realized the kiosks were there and signed in. The waiting area is basically BMV-like. It's a large room. The employees all sit behind shielded booths and when you get called you go to the associated booth. It's weird and very industrial and stunningly impersonal. Fortunately, I was served by a very nice woman who knew her stuff and resolved my concern fairly quickly (after about a 45-minute wait to see her). All in all, I was pretty stunned to get my issue resolved in one day. So, that keeps my 3-star from being a 2-star. Access? There's one parking spot with a VERY faded wheelchair symbol and the spot isn't close to ADA. The only two spots I saw were on the employee side - so much so that an employee who saw me pointed out the entry was on the other side of the building. They do have an accessible restroom. Most of the booths seem fairly accessible, though most have two chairs in them. I had to move chairs to move up to the counter. The security guard was fine - neither gruff nor friendly. Certainly not helpful. It's simple. A lot can be resolved online these days. Try it. Calling can also help. However, there are those reasons you have to go in and you just have to get through it. It's not great. It's not awful. It's the government (Hey, I can say that. I work for the government).

I called at 9:03am this morning and the wait time was supposed to be less than 10 minutes, but here…read moreI am still waiting and hour and 15 minutes and still waiting. I can't even get the information I need online like it says when you're on hold because it doesn't help at all. As long as I've been waiting I would think my case would be solved and approved but I been waiting over a year for that too and still waiting. This is crazy!

This was a great service. I submitted my complaint about misleading marketing from a software…read morecompany. I provided them a detailed explanation, together with clearly marked evidence. They MEDIATED the case, resulting in this company receiving the complaint from the attorney general's office. The company acknowledged the complaint and resolved my problem. This was the result of good service from the state of Indiana. I think people need to realize, that they will do a favor and MEDIATE for you. But they won't resolve all the complaints that people send to their office. They can't represent individual consumers. They only represent the STATE of Indiana where there is a clear pattern of law breaking. For most cases, if you have a major problem, you need to hire your own attorney.

Just not actually protecting the small man I was scammed by solar company in Indiana and im still…read moremaking payments to finance company for a solar system that dont even work and company installed it went out of business with many people in same situation as me and attorney generals in other states stepped in for constitutes in there state and indiana has done nothing letting big banks destroy people

Food: 3/5. Bedding: Solid 4. Bathrrooms: Stinky, my roommates need to learn how to courtesy flush…read more Facilities: weight room needs a new treadmill, this one has blood on it. Electric Shock Therapy: They told me not to talk about that. Overall not bad if you're in a jam and need to "sleep off the crazy pills" when they find you dancing naked at Steak N Shake at 2 am.

For intake (APC) it takes for-ever, mine was 27 hours. In jail there's no mental health care to…read morespeak of, though about 25% of people need it. If you tell them you are under menatal health care when you are processes, they withhold it for a week to make you talk. When it's your time to be releases, they hold you for an extra day...or two...or 7...cause they do not care and their records are messed up.

The Capitol building is beautiful. I didn't have time to do a tour of the inside so I just walked…read morethe grounds. They took out the sign which tells you which one is the moon tree, but I did see it. I am just not sure which one it was. I would really like to come back and do the official tour.

This historic capital building has been undergoing renovations in 2025 as can be evidenced by the…read morescaffolding surrounding the rotunda in the photograph I have posted. It is the historic working capital building & seat of government for the state of Indiana. Open to the public as it should be the beautiful architecture and grounds are a must visit for Indiana citizens and anyone else who finds their self in the capital city of Indianapolis.

45 min on hold to make a appointment 2 weeks into future. Im sure I will be fun.read more

Absolutely sucks!! Waiting for "reviews" for months! Get hung up on after being on the phone for…read moreHOURS! and never getting and answer. Step up your game! DO YOUR JOBS ALREADY! Inly reason you're getting paid is because we are forced to!

On a routine inspection of lines, Citizens found a leak at my home. They called a technician and…read morehe shut off our gas. The technician immediately responded to the inspector's alert. The next day our plumber fixed the leak and we called the number to have a technician turn back on our gas. They were here within 10 minutes! Both technicians explained the problem and and answered our questions. I'm very grateful for the inspection. We smelled no gas and there was a definite leak. The pipe that was replaced was corroded. Thank you Citizens for your professional work and employees!

The condition of a home in a work order carries no weight with Citizens Gas and Coke Utility. With…read morenegative wind chills, they can't get out to turn on service for a week. Even after a week, they will bump an address to the next day or two if they are overworked. They don't care about freezing pipes. The Utility Commission will be notified.

I was in and out within 15 minutes. I made a mistake when signing up for Medicare and needed to…read moreundo my mistake. I had called the Anderson office and they sent me a form to correct the problem. I filled out the form but rather than mail it in for fear of another issue, I decided to go to this office which is much closer than Anderson. I only waited about 2 minutes before Miss Tanner helped me today. She looked over my form, saw it was complete and then went into a system to see if anything else was needed. She realized that the form i had submitted was the wrong one for my situation. She got the right form, let me fill it out without going back in line, and a few moments later she verified all was correct and I was on my way. Miss Tanner saved me many headaches with her thoughtfulness. Her service level was what I have experienced at the best 5-star businesses. Honestly, I didn't expect this level of caring and service from a government agency. Shame on me for not expecting it but I'm grateful for the experience! Thank you Miss Tanner!

If you have to avoid this place; DO SO! I had an…read moreappointment set weeks ago for 2pm today, my number wasn't called until 3:30pm. I can understand if I was a walk-in (which are accepted but from convo with others in the waiting area they waited an upwards of 6 hours) but I wasn't. There are 19 windows and only 6 of them were in use with personnel calling numbers smh

Great post! Wonderful people! So many great events. Live music often, in a nice covered stage…read more NO SMOKING!!! Love that. Plenty of seating on both sides of the bar. Food varies, but is usually good. It's my favorite post.