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    Indianapolis-Marion County Building Authority

    3.0 (2 reviews)
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    8 years ago

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    Social Security - Phone call to the social security office

    Social Security

    3.8(11 reviews)
    0.5 miRenaissance Place, Mile Square

    Not getting to citizens for over the amount of time allotted even with an appointment. Walk ups are…read morespoke to so rudely my feelings were hurt just listening to the employees speak to people ( old, young, disabled, children, you make it they did not discriminate. We're were obviously desperate and needing assistance with our health, rent, bills, disputes, social security cards to be able to do the basics in life The last time I checked were citizens of the United States of America. This is NOT a communist country but you can't tell Even in our government buildings were the employees are being paid well they're NOT doing their jobs there's 5 windows that have even began to serve one person and I've been eover45 minutes myself There's been 3 people called and that's because they made an appointment. They are just now serving the 1 p.m.appointment. it's pure lack of the ability or the empathy to serve Us in a timely manner I have attached a video of the security guard telling us that if we didn't have a current appointment that we would most likely not be served and they do not close until 4p.m.it is now 1 p. m that's ridiculous to say the least. Please help us change the was these government employees are treating us because they know that we can't help ourselves m, most of us are disabled to the point of no return . I'm devastated by what I've witnessed this afternoon. I'm praying to GOD for everyone I left and decided to try and reach someone via mobile phone but it's over 120! minute wait just to speak to someone on the phone I do not know what's going on but we pay way too much taxes, fines bills to be treated like a piece of trash on the streets of Harlem. God please help the people get through today and please bless these employees, make them open their eyes and have empathy to there fellow children, women, men disabled ai ets Etc I'm ashamed to call myself American anymore and I also was military (army) just to risk my life for these people that are running this nation. I'm afraid for the future generations to come. Please help us AMEN

    Called social security office around 10 am and been on hold for over 2 hours...at this point is…read moreanyone even answering phone calls?

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    Social Security - My time-stamped ticket-I was texting my hubby not even 20mins later saying it was done!

    Social Security

    2.6(14 reviews)
    7.8 mi

    I've decided to do an update of this Social Security Office since their location has moved a bit…read more It has also been a solid ten years since my original review. I'm not quite sure why they changed from the relatively comfortable digs at 56th and Post Road (which was actually built for them) to an obviously older and far more disheveled building at 16th and Post Road. I needed to snag some documentation so I could complete some paperwork for my father. Surprisingly, I didn't have it. In the old days, it was super easy to just drop in. Sure, you waited. Yet, you could stop in and get served and be on your merry way. These days, the emphasis is on web-based experiences. They also suggest an appointment for most situations, though an appointment is not actually "required" except for a few services. I arrived noting, with some dismay, that there's not a single true ADA spot here unless you go to the employee side of the building where there's two. The front entry has a two-sided double-entry with glass doors. As you enter, there's security to the right and two kiosks where you sign in. You sign in even with appointments, though it appeared appointment times were generally honored. I initially entered and saw all the "make an appointment" signs and freaked. Then, I saw all the "you can accomplish this online" and freaked out. So, I went back to my car (there's no one really offering anything resembling customer service) and tried to call them. After going through a mazes of automated/AI responses that weren't what I needed, I may have screamed "Give me a fu**ing human." Strangely enough, that worked and within seconds I was connected with a human. Even more strangely, that human was surprisingly kind and helpful. As expected, she could not help because I was acting on behalf of someone else. She encouraged me to go into a branch - I noted being in the branch parking lot, and she encouraged me to just walk-in. So, I went back in (I didn't walk, of course. I still haven't mastered that skill). I finally realized the kiosks were there and signed in. The waiting area is basically BMV-like. It's a large room. The employees all sit behind shielded booths and when you get called you go to the associated booth. It's weird and very industrial and stunningly impersonal. Fortunately, I was served by a very nice woman who knew her stuff and resolved my concern fairly quickly (after about a 45-minute wait to see her). All in all, I was pretty stunned to get my issue resolved in one day. So, that keeps my 3-star from being a 2-star. Access? There's one parking spot with a VERY faded wheelchair symbol and the spot isn't close to ADA. The only two spots I saw were on the employee side - so much so that an employee who saw me pointed out the entry was on the other side of the building. They do have an accessible restroom. Most of the booths seem fairly accessible, though most have two chairs in them. I had to move chairs to move up to the counter. The security guard was fine - neither gruff nor friendly. Certainly not helpful. It's simple. A lot can be resolved online these days. Try it. Calling can also help. However, there are those reasons you have to go in and you just have to get through it. It's not great. It's not awful. It's the government (Hey, I can say that. I work for the government).

    I experienced a very wonderful woman, Christina, This young woman knew her business and as sweet as…read moreshe could be!!!!! Whoever hired her I'm sure are quite pleased with her hire! Keep up the great work!!!!!!

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    Social Security - Check in kiosk

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    Check in kiosk

    Indianapolis-Marion County Building Authority - publicservicesgovt - Updated May 2026

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