This is our 3rd time coming here! Only reason we keep coming back to this location specifically…read moreit's because of Juan! He explains to us everything in detail and breaks it down completely! We are beyond happy with his service. Thank you! Juan

In there with an appointment as a customer changing this to them, just the customer service that…read morethey have in their walking in a lady with the glasses a young woman I should say and tattoos, going all the way up her arm. Customer service was so bad and unreal. I cannot believe that they have a position for customer service and sales in two minutes of even talking to employees there I walked out just because the questions that I had to ask for were so simple she looked at me like I was so stupid and it was on aware of knowledge regarding the iPhones the new ones to be exact that's what made my decision within the first two minutes. is the impression of transferring to that company I just imagine how they are right now and then me switching over how worse it would get definitely going to a different network company. Star rating.

Go to ANY other location but this AT&T store…read more I showed up at 10:01 on 2/10/26, right when they opened, or they were supposed to be open. A woman, working alone, was annoyed i walked up and tried opening the locked door. I was having issues with my new phone and she just did not want to help or offer any type of support. Telling me that it has nothing to do with being tech savvy, if it's tech savvy, she'd ask me to take apart the phone I pretty much held myself back from calling her out for her rude behavior. Especially for how much we are spending on these phones, a little support would be nice. I would not recommend this location.

I have to put a balance on some of the comments. The staff…read morehere are friendly despite their busyness. Paulina is a "over and beyond" Representative who helped me change my phone to an iphone Air. She answers questions fully and is willing to"educate" a less techy senior like me. Paulina also assisted in merging my 2 cell phone lines and my internet so it becomes more affordable. Keep up the good work. **Parking is tight** park in the bigger lot not behind the building . There is ample parking a few feet away at the back going to all the stores: Dollar Tree, Pet Smart, Michael's, Aldi, Five Below, Ulta, Planet Fitness. Nearby are some good restaurants..Smile! THANKS!! PAULINA ! resa tomoling, buena park ca

I had a GREAT experience at this location…read more Initially I was looking to purchase a Boost mobile hotspot device, the new Coolpad Surf, because I wasn't able to buy it online. So I started to call around to different locations asking for availability and while the other stores had none in stock, this store's listed number led to a fax machine. I took that as a sign that the device might be in stock, but turned out when I got there that it wasn't. The friendly lady that helped me though - was very understanding, and took the extra effort to try to find a retailer (like Target, Walmart, Best Buy) who might carry the hotspot device. She initially tried to see if she could order it herself, but that option wasn't available. While I left the store without being able to get the device, I did leave satisfied as the associate did all she could to see where I could buy the device, or whether she could order it for me. This is an example of great customer service and trying to retain business, instead of simply saying they didn't have any in stock.

I come in at 5pm. No associate. They tell me to come back in an hour. What in the actual helloooo…read moreoperator!??

The worker jasmine was so nice, she do nice customer service, she deserves TEN stars. We recommend…read morethat place especially when she is there. Shes a great worker, thank you jasmine for the help.

Do not come here. The store hours on the door says it closed at 9 pm. I walked in at 8:22 trying to…read moremake a payment and they denied me service because they said the system was closed. I parked right in front of the door, and after I left a family of three went in, and they were being served. I waited until family came outside and they were able to make a full purchase. I'm not sure why I was disrespected in such a rude manner, but I would NOT recommend coming here.

This is an update! I…read morediscovered that my phone may have been defective as my charging port was broken- one of the 6 met prongs was bent. I'm very gentle with my iPhone; had it for years and never had this issue. I've only had my phone for about 2 months and discovered this issue within the month that I got it. A new iPhone 12 too! Long story short, getting the runaround from Best Buy Geek Squad to the Apple store, none come close to the service I got from Braeden at the Verizon store!! He is extremely professional, helpful, knowledgeable, and incredibly friendly and patient. Being in the sales industry for over a decade myself, I must say his customer service is top notch and stellar! He helped me resolved the problem quickly, was able to obtain a new phone for me within the warranty, and then helped me transfer the data and packaged the old phone up expeditiously! Great communication throughout this entire process! I would only shop with Braeden at this store and will follow him to the next store if he transfers! He really needs to be in management and leadership positions! Very much impressed! Thank you Braeden for all of your help!

Shady representative…read more Damien who seemed to be professional and caring was in fact untruthful and treated my concern with a backwards attitude. I entered the store to add a few devices onto my plan and later on found that I was going to be charged for a device I had never received. After reviewing my bill and noticing the unrecognized device, I called the store and spoke with Damien to explain my concern. He proceeded to tell me that the device is not on my bill even when I could clearly see that the device was on my bill via the Verizon app. He then assured me that I will no longer be charged for the device and that it will not be present, and he also promised a $150 credit towards my next bill to compensate for the unexpected charges. It's been about 2 weeks now and I still have that same device showing up on my next estimated bill. Not only that but he never documented that the $150 credit was to be applied towards my next bill. I found out all this after calling Verizon directly. Not only that, at the time I had the authorized devices added onto my plan, he had applied a promotional credit of $220 and did a reversal of the credit the same day! What a scummy move. Again, all of this was brought to my attention after calling Verizon directly myself to figure what went wrong. Avoid this store and any kind of interaction with Damien. He will smile in your face but is quick to stab you in the back. Damien you have waste so much of my time, money and energy. Go flip some burgers or something because clearly being a representative is not a suitable job for you with that attitude you gave me when I had confronted you with your mistakes. I know my review might not change anything about the store or Damien himself, but I do hope that this will help anyone from being unfortunate enough to endure the same inconveniences I had to go through.

Why are they not picking up their phone? Was on hold for 15…read moremins at 6:15 and hung up and im on hold again and it's been 10 mins already... When i get there...i better see someone on the phone with a million blinking lights..bc i will still be on the phone walking in... --------- Update: Was on hold for over an hour! Lol Fine... you guys were pretty busy... And i got what I wanted. So I forgive you guys... But still I think protocol is telephone is priority... i worked retail when I was younger and max was 3 rings... did things change? Parking is such a itch here... i got lucky but it was stressful. I havent seen a mall this busy in a loooooong time.

Life Saver! I had an issue with my phone and took it to the Samsung Store. First time going into…read morethis store for service, or even buy. I was a "walk-in", no appointment, and I was told it would be an hour (which was accurate). After that two techs helps to fix my phone (Vince and Bryant). Both were very professional and helpful! I was told it would be approximately an hour to perform the service, they run diagnostics before and after. I have had Samsung phones for many years and very pleased with their products. I have always just bought them through Verizon. Not any more, I am only going to buy through the Samsung Store. Their stores are just like the Apple stores with very knowledgeable staff and well trained staff. Thank you!

The whole experience was amazing! Hector, my service guy, was professional and got me set up with…read morecable and internet at an affordable cost plus a free phone! Thank you Hector!!! You're the best!

They have all the best deals and the store is super clean! I…read moresaved a bunch of money a month and got hooked up with a free phone!! Definitely telling all my friends and family!